Atlantic Data - Milton Keynes

Atlantic Data: A Detailed Overview

For individuals and organizations seeking a software company, Atlantic Data presents a noteworthy, albeit somewhat challenging, option. Located at Address: Atlantic House, 7 Davy Ave, Milton Keynes MK5 8HJ, United Kingdom, and reachable at Phone: 3333207300, Atlantic Data operates within the UK market. Prospective clients should be aware of the current feedback surrounding the company before engaging with them. The company’s website, Website: disclosures.co.uk, offers a limited amount of information, primarily focused on regulatory disclosures.

Key Features and Specializations

Atlantic Data specializes in providing software solutions, although the exact nature of these solutions remains somewhat unclear based on publicly available data. Their website primarily serves as a legal requirement for regulatory compliance, highlighting their involvement in data protection and privacy regulations. It's crucial to understand that the core business activity – the development and delivery of software – isn’t extensively detailed. Further investigation would be necessary to ascertain the specific types of software they offer, their target market, and their technological capabilities. They appear to prioritize compliance over proactive marketing, a characteristic that might appeal to certain clients but could also be perceived as a limitation by others.

Location and Accessibility

The physical address, Atlantic House, 7 Davy Ave, Milton Keynes MK5 8HJ, United Kingdom, places them within the business hub of Milton Keynes. This location provides access to a range of support services and a skilled workforce. The company offers Wheelchair-accessible car park and Wheelchair-accessible entrance, demonstrating a commitment to inclusivity and accessibility. However, it’s recommended to confirm accessibility details directly with the company, particularly regarding internal facilities.

Appointment Required

Potential clients should note that an Appointment required for any engagement with Atlantic Data. This suggests a more formal and potentially less flexible approach to customer service. It’s advisable to schedule an appointment in advance to discuss specific needs and requirements.

Customer Reviews and Reputation

Currently, Atlantic Data has 24 reviews on Google My Business, with an Average opinion: 2/5. This represents a concerningly low average rating, indicating significant areas for improvement. Review sentiment suggests issues related to responsiveness, communication, and potentially technical support. It's vital to carefully consider these reviews before proceeding with any business dealings. Here's a breakdown of some recurring themes from the reviews:

• Poor Communication: Several reviewers cite difficulties in contacting Atlantic Data and receiving timely responses to inquiries.
• Technical Difficulties: Reports of unresolved technical issues and a lack of effective support are prevalent.
• Unresponsive Staff: A common complaint is a perceived lack of responsiveness from the staff, leading to frustration and delays.
• Limited Support: Clients express dissatisfaction with the level of ongoing support provided after the initial implementation.

Further Information and Due Diligence

Before engaging with Atlantic Data, it is strongly recommended to conduct thorough due diligence. The company’s website offers minimal information, and the negative customer reviews raise serious concerns. Potential clients should:

• Contact References: Attempt to obtain references from existing clients to gain firsthand insights into the company’s performance.
• Request Case Studies: Ask for examples of successful projects to assess the quality of their work.
• Clarify Scope of Services: Precisely define the scope of the software solutions required and ensure Atlantic Data can meet those needs.
• Review Regulatory Disclosures: Carefully examine the regulatory disclosures on their website to understand their compliance obligations.

Overall Assessment

Atlantic Data presents a complex picture. While their location and accessibility are positive attributes, the negative customer reviews and limited website information warrant caution. Their specialization as a software company is clear, but the execution and customer service appear to be significant areas of concern. Potential clients should proceed with extreme caution and prioritize thorough due diligence before committing to any engagement. The Average opinion: 2/5 underscores the need for a careful and skeptical approach. Further investigation is absolutely crucial to determine if Atlantic Data can deliver on its promises.

👍 Reviews of Atlantic Data

Lisa T.

1/5

Incredibly rude, arrogant and insensitive customer services operative. Whilst I appreciate what she said regarding security questions, to which admittedly I didn't know the answers, her monotonous, rude tone was really unnecessary! She basically had no intention of being helpful, even if I had answered the questions correctly! Why oh why employ a person like this? Surely it make sense to employ customer services people that are actually interested in doing a good job. I expect this review to fall on deaf ears anyway, since given the stream of appalling reviews about Atlantic Data, I doubt it they care!

Nigel S.

1/5

one star because the system does not give minus score as an option. Awful process - have no interest in actually dealing with customers and email responses from them are condescending and rude. They have successful not lost a youth movement a leader with over 40 years experience by failing to over any support or help.

Sheridan T.

1/5

I’ve asked for their formal complaints procedure at least three times and have been ignored each time. At one point, I had to get the SRA involved. At this stage, I think perhaps public posting is the only way I might receive some kind of response from them.

I’ve only made a couple of complaints in my lifetime, but I have never heard of a company refusing to provide a customer with the complaints procedure.

Lauren G.

1/5

Absolutely terrible service. Questionable why the SRA awarded them the contract in the first instance. Significant delays with a simple degree validation check. Informed over the phone that nobody in this department takes calls and asked to email for an update. The email address provided is non-responsive, and I've received absolutely no response (not even so much as an acknowledgement) despite sending several emails over a considerable period of time. On the multiple occasions I've tried to reach out over the phone I've simply been informed that they are working through a backlog and they couldn't give any indication on timescales. The turnaround aim for the check was 5 working days. Nearly a month on this is yet to be completed (due to no fault of my university I might add). Very poor service but even worse communication.

Katy S.

5/5

I made a mistake on my DBS check application and I had to call Atlantic Data for support. The person who picked up was immediately kind and helpful, knowing exactly what to do and solving my query within a matter of minutes.

Khalid H.

1/5

I used this company and was made to believe that I would receive a reply within 5 days. use a third party to do the work so you can’t actually talk to the company doing your verification of any university certificates.

When I made a complaint and asked for a refund I was refused a refund, when I then made it clear that if I don’t receive a refund or get verification on my degree I will be escalating this matter I was then told to “stop using threatening language”. I did not swear, shout, interrupt or act short the person I was talking to. It was a total shock to be told that I was using threats. This coming after two weeks of no replies correspondence and another week after that of no update until I phoned today.

I literally feel like I’ve been robbed and will never ever use this company again. Stay away.

James D.

1/5

Leaked my data via a mailing list. Unacceptable mistake. Clearly they use manual copy and paste because a competent system wouldn't do this. Unacceptable.

zainab O.

1/5

Quite literally the worst company in the world with the rudest staff you will ever come across. They haven’t got a scooby. You’ll call and they’ll hang up after making mistakes on applications.