ZZPS Limited - Addlestone

Wayne H.

Must be hard to get good reviews in this line of business but I parked illegally, left it too long to pay and finally had to pay zzps. At least paying was simple and easy. The only thing I would say is that there seems to be no email confirmation of the payment or any sort of link to the parking company so it feels like you've been scammed, an email receipt would solve this. Otherwise it does what it says on the tin.

UCHE O.

I used to see many negative reviews for this company and I wondered why till j became I victim.

I had parked in Middlesbrough and someone came to knock on my door and said I should not park there because I would get a ticket, and I said not to worry that I was going for pay for the parking and they smiled and left.

After the parking session my wife paid with her card for an hour and we spent less than that.

I received a letter that I didn't pay for my parking.

My wife responded and gave them snapshots from her statements and the app and yet they refused and kept insisting we didn't pay.

It was very frustrating and inhumane that you would make people pay for something they didn't do just because your clients do not have efficient systems to trace payments

We appealed and they rejected it.

They went from saying we didn't pay for the parking to we didn't pay for the length of time we parked.

This whole charade just looks like a rip off.

The rejection is mail was in spam and they have now sent another letter to pay £170.

I called and spoke to a lady who said we needed to pay even after all the explanations.

I have been calling for two days now and just be left in a queue for hours and no one answers.

Ref 9979845347

Ihor H.

Reference: 146182365

I’m writing this review to request the cancellation of a parking charge that I believe was issued unfairly due to missing signage. I have photographic evidence clearly showing the absence of proper signs at the location. I contacted the original parking company multiple times with no response, and the case was subsequently passed to ZZPS. I explained the issue and provided evidence, but ZZPS refused to consider my appeal, claiming they are merely a debt collector. However, I noticed they responded to a review from Emma Thomas (1 month ago) and accepted her appeal—so clearly, they can deal with appeals when they choose to.

I urge ZZPS to review my case properly and cancel the charge.

Adam M.

Waited 30 min for them to answer the phone then for the lady to put it down so I call back again, tell her my reference number she said wait for her to ask so I asked why then she insists she needs to put me on hold for 3-5 minutes, she came back asked for my reference number I gave it to her, she tells me I’ve parked somewhere I’ve never heard of I asked where it was an the postcode she did not no either of these, so I instantly thought scam, I’ve now googled the company an it’s worse it’s legit just with idiots running it, you cant ask someone for money if you don’t have all the details of the alleged parking fine
Also the fine is that old I don’t even live in the property where “letters” have apparently been sent to, an it seems every person who’s left a review owes £170 how is every debt the same money for every single person!!!

Ill happily wait an take this to court, you jokers call your self’s a legit company is hilarious I wouldn’t trust sending you anything, but if you do keep contacting me I will invoice you for every msg that’s sent to me for my time

Sunshine

What a shame that there is no 0 stars! 137093969
I initially received a £60 parking fine, which I promptly challenged through your appeals process. However, I did not receive any communication or decision regarding my appeal. I was therefore completely unaware that it had been rejected or that the 14-day period for the reduced payment was still counting down. To my shock, the fine has now been escalated to £170, which I find wholly unjust given that I was not informed of the outcome of my appeal in any way.

Adding to my frustration, during a recent phone call to your company to explain my situation, your representative not only failed to assist me but actually hung up on me mid-conversation. This was extremely rude and distressing — particularly as I was in the process of explaining the emotional and mental toll this situation has taken on me, as well as highlighting my personal vulnerabilities. Such dismissive and insensitive behaviour from a customer service representative is completely unacceptable and has only worsened an already stressful experience.

I also discovered I am not alone in this experience. Google reviews clearly reflect a pattern of similar complaints from other members of the public — including communication failures, unfair fine increases, and poor customer service.
This indicates a broader, systemic issue within your operations which I find deeply concerning.

I will stand my grounds, I will not let this company blackmail and harras me! Let the court decide

Shelley M.

Faceless bullies!

We received a letter from ZZPS for a so called parking event in 2019! It arrived on the the 7th day of the 7 day reply period, we responded immediately to this. We received a ‘non response’ some weeks later which we again responded to. Again we received another ‘non response’ weeks later. Funnily, they seem to answer different questions to the ones they were asked!

We will not be bullied into paying a fine for something that allegedly happened 6 years ago, that we knew nothing about, that we did not receive any correspondence about at the time of the alleged event nor in the 6 years in between. The talk of added costs, immediate demands and court proceedings are cowardly and bullying tactics to pressurise people into paying out of fear.

We will not be adding our reference number to this review, so don’t ask, this just gives you the chance to attempt to belittle people further, you’ve had your chance to respond. We will await our court date.

Chloe M.

If only 0 could actually be possible!!🤣🤣

They messaged me from my partners car parking fine (outside his mother’s house!!) they issued us the fine AFTER putting their signs up knowing nobody knew it was private, they handed 0 letters out to alert people that they would need a permit but were more than happy to try get £170 out of us.

After we tried to appeal it saying we had no idea they had turned the car park outside the flats private they declined it and continued to try sending us letters to scare us.

Honestly a terrible company to try and work with, I won’t be paying that fine. It’s stupid. Not professional AT ALL. And you can’t even see eye to eye with them.

Thankfully they have 0 power, and even if their client wants to go to court I’ll HAPPILY go to court for this. It’s a joke. Anyone with common decency would know if you want to get people done on a private car park atleast put the signs up first and hand some letters out with a date so we KNOW when to get our cars permitted 🤣 don’t just send fines and expect me to pay them because I’m not.

Hope this company soon closes down, more trouble than they are helpful.

kris E.

Couldn’t give 0 Stars so had to be 1.
Just another standard British company trying to get money out of hard working families for parking charges which are wrongly charged for in the first place! How do these people sleep at night. Day light robbery at its finest. Looking forward to my court date it you can be bothered to turn up.