Worldwide Book Services Ltd - Wickford

Worldwide Book Services Ltd: A Comprehensive Overview

Worldwide Book Services Ltd is a multifaceted logistics and retail operation located at Dollymans Farm, Doublegate Ln, Rawreth, Wickford SS11 8UD, United Kingdom. The company’s operations encompass a robust freight forwarding service alongside a fully-stocked bookstore, offering a diverse range of services to a broad clientele. With a strong commitment to customer satisfaction and operational efficiency, Worldwide Book Services Ltd has established itself as a noteworthy player within the logistics and publishing sectors.

Location and Accessibility

The company’s physical address at Dollymans Farm places it in a strategically advantageous location within Wickford. The facility is designed to handle significant volumes of goods and serves as a central hub for their logistical activities. For visitors and clients, it’s important to note the availability of a wheelchair-accessible car park and the presence of toilet facilities, demonstrating a commitment to inclusivity and convenience. This suggests a well-considered approach to visitor experience.

Services Offered

Worldwide Book Services Ltd primarily focuses on two core areas. Their freight forwarding service caters to businesses requiring the reliable and efficient transport of goods internationally and domestically. They likely manage the entire shipping process, including customs clearance, documentation, and delivery coordination. The nature of the freight handled suggests expertise in diverse shipping methods, potentially including air freight, sea freight, and road transport. The operation is geared towards streamlining the complex requirements of global trade.

Complementing this logistical strength is their dedicated bookstore. This retail arm likely offers a curated selection of books, potentially specializing in particular genres or catering to specific customer interests. The bookstore’s success points to a keen understanding of market demand and a dedication to providing a valuable resource for book enthusiasts. It's plausible they also offer services such as book ordering and special requests.

Operational Insights and Customer Experience

While detailed operational specifics remain proprietary, customer feedback, as reflected in online reviews, indicates a busy and dynamic environment. Many reviewers highlight the helpfulness of the staff, particularly the forklift drivers, who are consistently praised for their pleasant demeanor, patience, and willingness to assist. This suggests a strong emphasis on employee training and a positive work culture. The volume of deliveries handled suggests a high throughput operation, requiring careful organization and efficient workflows.

However, a recurring theme in the feedback centers around the potential for extended delivery times. Several reviews mention the possibility of spending several hours waiting for a delivery, highlighting a potential bottleneck in the processing system. This underscores the importance of continuous improvement efforts focused on optimizing logistical efficiency. The comments also point to a need for enhanced toilet facilities, suggesting a priority area for future investment and improvement. The overall sentiment, however, leans towards a positive experience, with many reviewers emphasizing the ‘fab enough’ nature of the premises and the helpfulness of the staff.

Online Presence and Reputation

Worldwide Book Services Ltd maintains an active online presence through its website, wbslogistics.com. This platform likely serves as a central hub for information regarding their services, contact details, and company updates. Furthermore, the company boasts a substantial presence on Google My Business, with over 211 reviews. The average opinion rating of 4/5 reflects a generally positive perception of the company’s operations and customer service. The number of reviews provides a valuable insight into the level of customer engagement and the breadth of feedback received.

Contact Information

Clients and potential partners can readily connect with Worldwide Book Services Ltd via telephone at 1268574110. This direct line allows for immediate communication regarding inquiries, bookings, and logistical requirements. The provided phone number signifies a commitment to accessible customer support.

Summary

Worldwide Book Services Ltd is a dynamic logistics and retail firm based in Wickford, UK, offering a comprehensive suite of services including freight forwarding and a book store. Despite potential delivery time challenges, the company benefits from a positive customer perception, attributed to its helpful staff and accessible facilities. It’s a well-established business with a clear focus on customer service and operational efficiency.

Key Features and Recommendations

Here’s a breakdown of the key features and recommendations for those considering working with Worldwide Book Services Ltd:

• Freight Forwarding Expertise: They specialize in international and domestic freight transport, handling customs clearance and logistics coordination.
• Bookstore Operations: A retail arm offering a selection of books, potentially with specialized genres or ordering services.
• Customer Service Focus: Staff are consistently praised for their helpfulness, particularly the forklift drivers.
• Accessibility: A wheelchair-accessible car park and toilet facilities are available.
• Potential Delivery Times: Be prepared for potential delays during delivery processing.

Recommendations: When contacting Worldwide Book Services Ltd, it’s advisable to inquire about estimated delivery times, particularly for time-sensitive shipments. Leveraging their freight forwarding expertise can be beneficial for businesses seeking streamlined international logistics solutions. For book enthusiasts, the bookstore offers a valuable resource for discovering new titles and engaging with literature.

👍 Reviews of Worldwide Book Services Ltd

Nik L.

5/5

If you’re delivering here you can be here for hours. Staff very helpful. It’s a very busy place.

Top N.

4/5

The forklift drivers are really nice guys who are pleasant to talk too. They help you when they can and they are very patient with you too.
The only thing is they could do with a toilet facilities re-vamp that is the only reason for the dropped star rating? Other than that, the place is fab enough.

Ian C. E. M.

4/5

Easy to find entrance just by the A130 flyover signed for farm only. Good unloading 9am onwards. Staff friendly and helpful covid aware. Facilities are OK. Still doing a first class job maintaining standards despite covid. Still doing a good job

Kaj K.

1/5

Spent there 5 hours waiting for 3 palets and revelant paperwork and left with empty hands.
Muddy parking with giant holes.
Very tidy space between ramps.

Antony C.

5/5

Quick unload ,but hgv sign say no lorrys allowed, don't take any notice otherwise you can't get to Curtis holt.

Marcin W.

3/5

good access, swampy parking lot, no toilets and no room for drivers. efficient service without unnecessary difficulties

Tarmo A.

5/5

Absolutely great company! It has been expanding since year 2003. It is not only dealing with books any more! Also it has other goods going trough warehouse, working together with Delamode! But their biggest strength is workers! They are hard working daily to fulfil needs of customers! It has its sister companies as well overseas. I can tell that WBS is a trustworthy partner for every small company! For partners mostly in Europe, but also expanding markets further as well!

Cole

5/5

Every time I deliver here it’s always quick. As quick as I unload my freight I always get signed up immediately