West Kent Housing Association - Sevenoaks

Deano

Roof on garage came in and it wasn’t classed as an emergency. Lost over £2000 because went Kent do not do routine maintenance on garages. They also changed the locks without notice and stopped me using my wheelchair. Had to call and emergency lock smith to get my wheelchair out.

Maureen N.

26.08.25
I would like to praise Simon & Assistant of Nurture Grounds Maintenance for their kindness in answering my request to remove weeds from gutters. Ths is where Customer Service is at its best. Thank you.

Lauren H.

I would love to review Sky crook! She is amazing with sorting things out for the residents of the developments! We are saddened by the cancellation of a recent event that Sky had put her all into but I would just like to say well done to her and thank you for all you do!

Lorraine S.

Rented for 17 years just had my kitchen replaced. Top quality, very friendly professional team, hard working, nothing too much. Clean tidy, polite. Highly recommended cheers Brenwards.

Marisa C.

Absolutely useless,we have a dog barking constantly near Bonny Court Swanley it barks all day and night and West Kent won't do anything about it.I was even accused of having something wrong we me.Rude person on the phone find all excuses not to do anything about anything.

Leigh H.

How is this company even allowed to operate? They do everything possible to make the lives of their tenants as difficult as possible. No sensitivity or empathy or even common sense. What a shameful shower of people. They will try and wriggle their way out of any repairs that they can! I cannot leave details as worried about any repercussions from West Kent HA.

heather S.

I could actualy write a book on the poor service I have experienced from west kent housing association. I have found west kent housing association to show unfair treatment. They do not inforce their policies and procedures. Last year I was told that they were not replacing back games at present but it would be put on a list for repair. My gate is absolutely rotten. Makes the property look run down! But ive noticed others are having new back gates, which are in better condition than mine! Their answer to everything is to open ASB cases, when the issue is theirs because of poor noise prevention within their old properties. They appear to side track that these properties are owned by them but subsequently always use the excuse that they cant force tenants to have works carried out even though it is effecting myself not being able to live peacefully in my property. They seem to be able to help some residents but not others! They most certainly do not informed their pet policy!

Joe H.

An update on this review... WKHA have come back to me to address my concerns. They have promised to ensure their call-centre processes reports from non-WKHA tenants in future, and have started to take action on the issue. It's a shame this interaction with WKHA was so painful and had to result in a poor review. However, they have worked towards resolving the matter, and that's fair.

Truly awful. As a private owner impacted by WKHA’s shoddy maintenance of their properties I’m astounded that WKHA refuse to acknowledge my reporting the issue to them because I am not their tenant. Moreover, their tenant has reported the issue to them over a year prior, and their own review and approval of work completed on their properties at the time must have identified the issue. Or maybe their services are merely the goose that lays golden eggs for them whilst they sit on their hands?