Wakefields Jewellers - Horsham

Rosie R.

All of the staff are always so lovely and welcoming whenever we go into the store to have a look around.

My partner recently purchased my beautiful engagement ring in Wakefields Horsham. We later went in together to get it resized with Harriet. She was so kind and helpful and answered any questions we had!

J T.

We popped into Wakefields Jewellers in Horsham last weekend, fully expecting a quick in-and-out trip. Instead, we ended up having what can only be described as an amazing experience.

First off, Becky deserves a medal. She swooned in like a loop wielding superhero, sorted two repairs for my girlfriend with ease, and somehow managed to make me feel like I knew what I was talking about (I did not). Before I knew it, I’d also bought my beautiful girlfriend a bracelet so dazzling it should probably come with sunglasses.

And did I mention the champagne? The fizz kept arriving like magic — which definitely helped me make bolder, shinier decisions. Nothing says “yes, she’ll love it” quite like bubbles at 11am.

All in all, it was a memorable, fun, and surprisingly luxurious experience. Great service, amazing jewellery, and just the right amount of alcohol to make me feel like James Bond (if Bond bought bracelets instead of martinis).

Highly recommend — I’ll be back the next time I need repairs, gifts, or just a socially acceptable excuse for pre midday champagne.

Becky, the experience we had will stay with us for a lifetime. Thank you to you and Wakefields! x.

Ian F.

Wakefields always makes you feel ultra special. The whole team are simply superb in every way. Beautiful shop, exemplary service, wonderful informed charming staff.

100% in every single way possible..

Kevin O.

Excellent Customer Service and definitely the best Jeweller in Horsham. Every time I visit Wakefields, the service, the welcome, the friendliness of the team and their professionalism leaves a great impression. I always feel happy and like my expectations were exceeded when I leave.

On two recent occasions, I came to have some small repairs done to a watch and ear ring, whilst these were small jobs, I of course expected to settle whatever bill was due but on both expectations they indicated there was nothing to pay. This is outstanding service from Wakefields, thank you so much!

I just wanted to also point out, I've had a few interactions with one of the team, she has blonde hair and big glasses - she's very sweet, incredibly helpful and just positive vibes when dealing with her, I didn't catch her name so apologies but hopefully you know who I'm talking about 🙂

Thank you so much to the whole team there and I'll be returning very soon, no doubt.

Take care.

Roy F.

We love the way everyone is treated and made to feel in Wakefields.
Obviously the shop exudes a very high class feel, however you still manage to make ALL customers feel welcome and valued. We also love the fact that you still provide basic services (watch batteries etc) and quality but low end cost items too.
The bottom line is that prices are fair and comparable to much more low-end outlets selling equivalent products. Considering the way you get treated in Wakefields, the choice to visit your shop is a 'no-brainer'!
We recommend your shop to loads of people!

Neil M.

Everything from the welcome for us and our dog through to the personal and friendly service were amazing at Wakefields. They make you feel part of this family run business and no request is too small or too difficult for them. We have thoroughly enjoyed our experience and can't wait to wear the rings for the rest f our lives..

Mashuk M.

In my opinion, Wakefields Jewellers of Horsham are in a league of their own—truly world class. I’ve visited many jewellers across the UK and during my travels around the globe, but few come close to the experience Wakefields consistently delivers.

The elegance and sophisticated ambience draws you into the shop, setting the tone for an exceptional experience. The stunning new Rolex showroom beautifully complements and enhances the Wakefields brand—it radiates elegance, prestige, and luxury.

From the moment you walk through the doors, you’re welcomed with genuine warmth—from the friendly security team to the barista at their luxurious hot and cold beverage counter, every detail is thoughtfully curated to make you feel at ease.

Whether you’re simply browsing or purchasing something special, every customer is treated with the utmost care, respect, and sincerity. Most importantly, you feel genuinely valued.

Dominic and Melanie Wakefield, the owners, go above and beyond to ensure your needs are met. Their dedication to sourcing exactly what you’re looking for and never compromising on service or delivery is truly admirable.

Over the years, my family and I have purchased a number of items and, each time, we’ve felt more like part of the Wakefields family than just customers. That level of personal connection is rare and commendable.

Wakefields is a shining example of how a business should operate, and we’re fortunate to have them right here in Horsham. A heartfelt well done to the entire team—keep up the incredible work!

Kevin M.

My family and I have been loyal customers of Wakefields for many years. We wouldn't consider going to any other jewellers. The customer service is first class, and the jewellery is superb. It's always a pleasure to visit and experience this exceptional service.