The dt group chartered accountants, franchise business and funding experts - Swindon

Matthew E.

I am really disappointed with the lack of personal service from D&T. I have used them on and off for 3 companies accounts for multiple years and there is zero added value or care when compared to a company who will file your accounts with zero hassle and with a 3 day turnaround instead of an 8 week turnaround, for which I was quoted was literally 1 day worth of work.

So to break that down, I am being asked for almost £3,000 to file a set of accounts that by their own admission takes 1-1.5 days.

On top of that, when trying to cancel, I am told that the money the pull on a monthly direct debit (which automatically continues) towards the next year end (which no work has been carried out for), is not refundable. When trying to have a sensible conversation about this, I was just told this is what we do here at D&T group and hide behind terms and conditions.

As well as this, my last set of company accounts was filed 1 day late, despite being ready earlier. I was blamed for this for saying I did not approve the accounts to file. But even though I did not approve them, they were still filed just 1 day late, so they have filed them regardless of approval but just done it late so on top of all the other costs I now have a £150 fine I have had to pay.

Overall it is just really poor and I would recommending to save the cost.

Jane M.

I have just completed my first financial year with dt. They are so easy to deal with and quick to respond to any queries I have had. The year end process has been efficient and I look forward to working with them again this year.

Fiona M.

DT Group have been fantastic – professional, reliable, and always happy to explain things clearly. They've made managing my accounts so much easier. Highly recommend!

michelle S.

DT Group are a fantastic organisation. We have been with them for over 10 years and cannot fault them - five stars

Huseyin

I had an extremely disappointing experience with D&T. We engaged their services to prepare a business plan for a franchise project, but the final product was riddled with inaccuracies and discrepancies. Key data such as square footage, rental rates, and financial projections were incorrect, despite providing precise information from the outset.

When these issues were raised, the response was dismissive, shifting all responsibility to the data provided rather than acknowledging errors in their process. Furthermore, despite multiple follow-ups and feedback provided via easyStorage (who referred us to D&T), no meaningful revisions were made.

The lack of a proper review process before delivering the business plan raises serious concerns about their professionalism and attention to detail. For a service marketed as “sound and lender-ready,” the quality fell far short of expectations.

When I requested a refund due to the plan’s failure to meet basic standards, they refused outright, citing their “completed process” as justification, despite the product being unusable.

I would strongly caution against using D&T for business planning services. They do not take accountability for their mistakes, and their approach to customer service is both unhelpful and inflexible. A frustrating and costly experience.

Rev (.

Incredibly disappointed with the service. Used this business to obtain a franchise model with prospects to work together on other financial/admin matters going forward. However the model prepared was just a simple excel template they give to client and not even accurately reflective of our requests. Following up on the services we were met with little to no action. I would definitely not recommend using their services.

Katie M.

We have been badly let down by this company. From start to finish the communication has been completely unacceptable, on virtually every occasion I tried to contact our allocated accountant/s it took me sending multiple emails (often to other members of the team too) to get any response. A dialogue that should have taken days took months. We gave multiple points of feedback on the service, had multiple acknowledgements and apologies, even changing accountants at one point, but at no point did it ever improve. The final straw was finding out our bookkeeper a month after the event (and even then we hadn't been informed, we found out from an out of office reply). Even when I made a formal complaint it took weeks before anyone even acknowledged it, and several more weeks before getting any feedback. Having felt we had no choice but to leave, D&T are now refusing to refund thousands for work we paid for in advance, work that has not even been started. This feels nothing short of immoral. Their justification is that "you've signed a contract and we COULD do the work"...but how is it justifiable to keep a customer's money when they've been badly let down, they have no faith left in you, and the work hasn't even been started?!

J C.

I have been with D&T 11+ years and they provide a range of services for both of my businesses. They offer clear guidance and are geared for the 21st century needs whilst still seeking to provide great customer services. Unlike many other accountants, they translate the complex into clear guidance and take a pragmatic approach.