Stocalfe Response Ltd - Warrington

Adam L.

I was unfortunate enough to be in a none fault accident but fortune enough I came through to these guys on Google. Everything was handled smoothly and efficiently. I was in a brand new Audi whilst my car was being repaired. They also handled a personal injury claim for me. Very happy with the service and would definitely recommend

Charlie

Delivery of hire car was punctual, very polite delivery driver, my claim was handled with professionalism and understanding. Communication was brilliant from start to finish!

Thanks to Stocalfe Response for everything they've done in regards to my non fault accident!

Amy O.

Seamless service from start to finish. By using these guys I didn't have to go through my insurance so avoided paying my excess and incurring future costs. They put me in a great hire car similar to my own so I had everything I needed like enough room for my dogs. Handled my claim quickly and looked after me throughout. Thanks again for your help and I would 100% recommend.

Richard

Shocking service after they get the claims they leave your vehicle non standard repair and they just leave you to get it repaired at your own cost
The whole purpose of them is to manage and return your vehicle after being repaired
Clearly not the case

This is what they are claiming they do

We take the stress out of your road traffic accident by providing a full accident management service that is transparent and efficient.

Update 17th July 2023
Just to say and despite the reply from Stocalfe down below in this review , I am no where closer of getting my issue resolved
Yes I have been contacted by Stocalfe team and they sent an engineer to review and has agreed there is defective repairs but after getting my a quote through BMW and sending it to them I’m back to square one as Stocalfe has not replied to my email to the next steps.
I’ve been extremely patient with them bearing in mind the accident happened in December last year and also a no fault claim. It seems I’ll have no other option to than to take them through a small claims court.

Joy M.

Very pleased. Jack was ever so helpful and polite. A stressful situation made easy. Hopefully I don’t need to use again. Also Hoyle law were excellent who handled my personal injury claim

Jim P.

My advice is to keep well clear of this underhad company! They somehow got involved in a claim I was making against Tesco Insurance and I was led me to believe they were Tesco themselves. In actual fact, they are an independent claims management company who are only interested in offering you credit to pay for repairs and car hire and then claim the costs back from the insurance company concerned. If they are unsuccesful in getting this money back, you are then responsible for the costs! In my case they persued my case for a month, during which time I found them very unhelpful - they did not respond to my E Mails, they did not answer my phone calls and when I finally did contact them to complain about their service, the said they were not progressing the claim! I am now in contact with Tesco, but I am a month behind with my claim! (Thamks Stocalfe!)

Chris B.

Stocalfe have been one of the worst companies, I have every worked with.

No communication at all throughout the process and everytime I call or email, noone assists or passes me to management.

The hire car was picked up and one would assume that means my car would be repaired and ready. I get no update and have to chase myself. Then I find out its been in storage for 2.5 months nothing has repaired and they are refusing to fix it. All with an accident that wasn't my fault and I have been left high and dry with no car and they are refusing to release mine which is still not repaired until my actual insurance pays a fee.

This process has been ridiculous and I recommend noone deal with this company.

Lucas D.

Very pleased. I got passed through to stocalfe response from motor accident line. Car was Brand new Audi and was delivered same day and everything was smooth. Also helped with my personal injury claim