Simpson Millar Solicitors Leeds - Leeds

David B.

If you are looking for a great solicitor then Eleanor Walker is quite simply amazing. Eleanor was patient, professional, friendly, polite and made the whole experience transparent and straightforward. I would recommend using Simpson Millar solely on the way that Eleanor Walker looked after my case. If you need a fantastic Solicitor make sure you ask for Eleanor, you will be in safe hands

Mr D.

Awful and abysmal service

Conveyancing - I had to make an official complaint about the handling of my case. Not only had it taken an eternity to complete the simplest of cases but a lot of the time you have to be continually chasing Simpson Millar staff to get any action and despite signing up to a fixed fee rate, twice additional charges were attempted to be added.

The original timescales of 4-8 weeks long passed, in fact it took over 6 months to be completed. Throughout my dealings with SM there was conflicting information, no information being passed on or staff communicating with each other and constantly having to clarify with them or find out what was happening with the case.

At one point, 5 weeks passed without any work completed so an email to my case handler was sent, only to find out that she had left so I then contacted someone else, he had left the company too. Who was looking after my case? Throughout all the correspondences, emails and letters there were incorrect information which was very clear as already supplied previously several times, there is an important need to read the emails properly and get things correct but even this very basic of things they could not get right.

After about 6-8 weeks I received an email saying “There was a re-organisation and be assured that all our staff will do everything to ensure a smooth handover of your file.” I then receive an email, which I am having to explain all of the situation again. This is not acceptable, why was there no handover of information so it just felt like back to Square 1 again but already a large amount of time has passed. Some of this information could have been supplied by me weeks earlier if they could be bothered to inform me but that didn’t happen, they just sat on the case and did nothing. It has been misinformation, mistakes, constant delays, constantly changing between staff and fed small pieces of information at a time rather than at once throughout.

If I was a Director I would be embarrassed by the service you give your customers, just look on the TrustPilot reviews, there a loads of bad reviews complaining about your poor, abysmal, appalling service. I thought solicitors were supposed to be trustworthy, honest, show integrity, be transparent and reliable but unfortunately none of these qualities have been shown by SM. The extra pressure and stress they have caused is unacceptable and also cost me hundreds of pounds in lost interest and other costs because of constant delays. I instructed SM because of marketing lies, because you were a national company with a lot of expertise, a fixed fee with nothing else to pay on top and it could be completed very quickly. All are untrue, I’ve waited 6 months for completion, paid more for poor service when locally I could have saved £. The only “national” thing they are, is a national disgrace. Their level of incompetence knows no bounds, one of my most awful experiences of my life at an already very stressful time. I was completely mis-sold your services, promised lots and delivered little. This was an absolute, incompetent shambles.

BAFFOE D.

If I can give negative stars, I would gladly do. Simpson Millar Solicitors are a waste of space. Very unprofessional, lazy and incompetent. I will urge everyone to avoid the Solicitor called Jane Hargreaves. She is very unprofessional, doesn’t respond to emails or calls.
I have never come across a lazy Solicitor like her before. They wasted my time for more than 6 months just to come back with a useless excuse.

I had to make a formal complaint about her to her supervisor about the unprofessional conduct she exhibited

s B.

My friend recommended Simpson Millar to me and Heather Boyd and her team worked very professionally in the conveyancing of my house. They were very friendly, helpful and efficient and gave me plenty of support throughout the process. They are responsive to all my questions. The communication has been superb and I have been guided through the process perfectly.I would certainly recommend them.

Jaymin G.

I highly recommend Simpson Millar Solicitors. They dealt with my case and helped me throughout the process until everything was taken care of.
They explain everything in detail and made the process a better learning experience.
Sean responded within 24 hrs and kept me updated. I am grateful for the help I received from Sean and team. If I ever (which I hope I don’t) get into any other trouble, Simpson Millar Solicitors the one I will call on.

Thank you so much for everything!

Angela G.

I found this company to be extremely helpful and knowledgeable regarding my case for care home fees. My case was dealt with respectfully; and in detail, and I felt they were very fair and gave the right advice. I would highly recommend them and especially Hannah Morris who was excellent, knowledgeable and very professional. Well done Simpson Millar. I would definitely recommend to anyone unsure whether to proceed, as they didn’t give up and I got a great result. Thank you so much.

Jonathan W.

I have a great deal of respect for Simpson Millar, as they are fellow professionals in Leeds. I apologise for writing in public, but after the third dismal experience of them, there seems little else I can do.
On three occasions relating to the same matter, I have communicated comprehensively to matters raised by them. On each they do not acknowledge, return calls or even understand the points raised by me. Instead they send formulaic correspondence seemingly giving no thought to the issue at hand. The culmination of my experience being one of their employees putting the phone down on me.
I await a respectful communication with me from someone who hopefully cares about the service SM provides.

Pia S.

I would not have the basic living facilities if it was not for this company particularly “Sarah” & “Rachel”. I will forever be grateful to you for helping me in my worst time of need when I did not know who to turn to. I now have comfortable appropriate housing to call my own, which has aided me to feel much more suited in the right accommodation whilst I await for the next plans. I was stagnant before now I feel I can spread my wings and fly. Thank you for your excellent hard work and never giving up on me. Pia x