Elaine K.
5/5
My sister had RTA law recommended to her by someone she knew who had used them and in the Absence of any knowledge of law firms and any other recommendations we decided to meet with jodi and see what we thought. At that stage my brother in law was acting for me-in a lot of things as i was still really ill in hospital. Jodi came out to meet myself and my brother in law in the stirling rehabilitation centre where i was at that time She was friendly knowledgeable professional and, explained the process and that their ethos as a firm was to strongly support and facilitate the rehabilitation side of my insurance claim both physically and mentally to get me as well as possible with as much support as necessary. She explained i would have a case manager who would coordinate contacts and treatments with professionals. Not long after kate contacted me to introduce herself as my case manager and private OT. Bythis stage i was coming close to being discharged after four months in hospital and the focus was on my home and making sure everything that needed to be done
was done for me coming home and being able to live independently and safely. as my OT, Kate identified quickly areas of weakness in my self which would translate into areas of greater need
Of support when i got home.
Eg i had two
handrails installed on my staircacase, a bath-board over my bath two grab railsin my shower and a toilet support chair at each toilet. I then made the very scary transition from hospital to my home and i was lucky enough to have one of my oldest and closest friends come and staywith me for a week when she left kate quickly came to visit me in my home to see ow i was managing and to suggest ways of doing things that could potentially be easier for me Kate then came weekly aand our activities varied from walking to doing a shop in a suoer market. It was always practical but built my confidence which was obviously very important because at first i didn't even want to look anyone in the eye, but Having kate by my side empowered me more than i thought possible and within four trips i managed the supermarket by myself in a taxi with a walking stick. It wasn't easy obviously but i was doing it and that was the important part. No amount of compensation could ever make up for being independent and getting your dignity back The whole time jodi would keep a low level of contact in the background but was always there if i needed anything explained or needed help A-private physio and psychologist were brought on board to help me soon after which was great. Its a well known fact that the NHS is woefully underfunded and understaffed in the mental health arena and i was vontinuslly being ket down by them when trying to access their help. The only time they were there for me was when i was in crisis which was good but mot so good that i had to get to that stage before being able to get help. Had it not been for RTA's set up and being able to access private mental health services i shudder to think where i would be now but because of RTARTA LAW strangers would struggle to believe I survived my injuries let alone have recovered so well from them. My private physio arlene is a muracle worker and hasgot me nordic walking and riding a two wheeled bike and a trike. We turned out to be a great vombo but the real praise has to go to arlene and once again the unique set up present at RTA LAW. In August 21 my life flipped and although i didnt die i wuestioned constantly why i lived and what the point of my very ecistance was Thank god i was with RTALAW because through them and the wider service they provided i am at peace with being alive again and proud of what i have achieved so far.
So i guess what i have i been saying in this review is that i wouldn't hesitate to use RTALAW again but pray im never in the position to use them againand i would highly recommend them to anyone who isin need of an excellent service from a law firm when they find their lives upside down just as i found mine ... following our ac
