Royal Mail Group Ltd - Ellesmere Port

Introduction

Royal Mail Group Ltd, situated at 14 Rosscliffe Road in Ellesmere Port, United Kingdom, is a renowned international business specializing in postal services. With a rich history spanning over five centuries, the company has evolved into a digitally innovative and climate-conscious entity, delivering letters, parcels, and new products across 40 countries. Royal Mail Group is not just about letters and parcels; it's a connector of customers, companies, and countries, making billions of deliveries possible every year.

Main Services

• Shipping and Mailing Services: Royal Mail Group offers a comprehensive range of shipping and mailing services, including standard letter and parcel delivery, tracked and signed-for services, and international delivery options. They cater to both personal and business customers, providing tailored solutions to meet specific needs.
• Post Office Services: As a post office, Royal Mail Group provides a wide array of services, such as sending and receiving letters and parcels, paying bills, buying stamps, and using postal services. They also offer a range of financial services, including banking, foreign currency exchange, and international money transfers.
• Business Solutions: For businesses of all sizes, Royal Mail Group offers a suite of solutions, including mailroom automation, data management, and e-commerce services. They also provide consultancy and training services to help businesses optimize their mailing processes.
• Parcelforce Worldwide: Royal Mail Group's Parcelforce Worldwide is a dedicated express delivery service for parcels, offering next-day and timed deliveries, both domestically and internationally.

Location and Access

Royal Mail Group's Ellesmere Port depot is located at 14 Rosscliffe Road, CH65 5AA, in the United Kingdom. The depot is situated in the Rossmore neighborhood, with easy access to major roads, including the A5117 and the M53 motorway. Public transportation is also convenient, with the nearest bus stop just a short walk away. For those traveling by car, there is ample parking available on-site.

Featured Characteristics

• Wheelchair Accessibility: The Ellesmere Port depot is designed with accessibility in mind. It features a wheelchair-accessible entrance and a dedicated wheelchair-accessible car park, ensuring all customers can access the facility with ease.
• 24/7 Parcel Collection: For added convenience, Royal Mail Group offers a 24/7 parcel collection service, allowing customers to collect their parcels at any time, day or night.
• Self-Service Kiosks: The depot is equipped with self-service kiosks, enabling customers to manage their deliveries and collections quickly and efficiently without needing to queue at the counter.

Practical Information

• Opening Hours: The depot is typically open from Monday to Friday, 8:30 AM to 6:00 PM, and on Saturdays from 9:00 AM to 1:00 PM. However, opening hours may vary, especially during public holidays, so it's always a good idea to check the Royal Mail website or contact the depot directly for the most up-to-date information.
• Contact Information: Customers can reach the depot by phone at 3457740740 or via email using the online contact form on the Royal Mail website. The depot's website, jobs.royalmailgroup.com, also provides a wealth of information about the company's services and careers.

Positive Aspects from Reviews

With 53 reviews on Google My Business, Royal Mail Group's Ellesmere Port depot maintains an average rating of 2.3 out of 5. While the overall rating may suggest room for improvement, several positive aspects emerge from customer reviews:

• Convenience: Many customers appreciate the depot's convenient location and ample parking, making drop-offs and collections hassle-free.
• Staff Friendliness: Some customers commend the staff for their helpfulness and friendliness, making the parcel collection process more pleasant.
• 24/7 Collection Service: Customers who have used the 24/7 parcel collection service find it incredibly convenient, particularly for those with busy schedules.

👍 Reviews of Royal Mail Group Ltd

Ben P.

2/5

Absolutely unbelievably crap service. I have insomnia and can't sleep some nights so there is a big CLEAR SIGN on my door stating 'if no answer please leave behind black bin' normally this is not a problem and I get a delivery proof pic of it behind bin or it comes through that magical little hole in the door. Letterbox is it ? 🤷
Today I wake up late (no sleep night before or night before that) to find my tracker says delivery attempted YET NO RED CARD and that ofc my big sign had been ignored. Rang up waited 30mins for the lady to repeat my tracking message and then tell me I would have to wait till the next morning (which subsequently I had made plans for) some business to attend to and a therapist to see.
But hey ho I will have to live with it.....

THANKS ROYAL MAIL LEARN TO READ

PS would like to add the service has improved again my normal postman is very good cheary happy chap but sometimes I think it's another stand in maybe who just I don't understand ignoring the signs I don't get it why ignore a sign.
Anyway trust saying to say this is NOT constant they are very occasional and as stated my usual service and certainly my postman is nothing short of perfect.

Greg B.

2/5

The staff are always helpful & friendly, but the opening times are ridiculous. They are getting shorter & shorter.

It needs to be open later, so people who work can actually come & collect their items.

Del M.

1/5

Your timings are pathetic. People work. Opening for a 2 hour slot helps no one. The Thursday slot is a deliberate attempt to mess us about. Most people finish work at 5 or 5.30 so it is UNREALISTIC to make it there for 6pm. Pathetic. No wonder you are losing money hand over fist.

carrie R.

1/5

"attempt delivery" for two days now saying nobody is in.lies .I even gave my phone number. do the job or pass the contracts on. no wonder you are in the news for failing

Liv R.

1/5

Honestly I've never experience such hassle from a Post Office before. We have lived at our address for TWO YEARS and had numerous deliveries -2 when we first moved our parcels kept getting sent back to the senders as 'incorrect address' - Now this happens still every so often and has happened TWICE in the past 2 months again. It's getting ridiculous. Our address is perfectly accessible and is on Google maps, maps ETC. so there should be no issues whatsoever any more. It's very frustrating and you can't even contact them properly either !!

Gillian H.

1/5

One star is too much for this postman. I received a package yesterday. I tried ringing the local sorting office to complain about the postman but they close at 10 am ?why? My package was roughly shoved through my letterbox after the postman had knocked on my door? There is a notice at the side of the door stating "PLEASE USE MY INTERCOM DO NOT KOCK MY DOOR THANK YOU". This notice is for my security , I am 76 years of age. It is not for the postman to blatantly ignore. He seemed to think the notice should not apply to him! He could easily have used the intercom to advise me about my delivery but chose not to. When I opened the door he argued with me and threatened that he would not deliver my mail in future. Really!!
My security was of no importance to him. He was utterly rude and a total mysogenist.
Needless to say that I have reported this awful postman to head office for his unacceptable behaviour. Where is the nice postman we used to have in this area?

This notice is for my security

Daniel N.

1/5

Awful service. They deserve 0 star.
I don’t know why these guys are still in operation. Worse delivery service ever.
*Always delivering my mail to another address…
*1st class arrives 2 days after getting a delivery notification and 2nd class is 3 days afterwards.

Chris M.

1/5

8-10am to pick up a parcel? Stop changing the times every 5 minutes. I’ve had 2 parcels returned thanks to it never being open. Absolutely dire company. As is evident by the latest scandal.