Resolute Claims - Kilmarnock

Sarah W.

Craig was awesome and full of integrity at Resolute Claims. It was not the right stage to be officially paying for help and approaching the Ombudsman. However Craig gave me amazing advice anyway. After our Chat I understood what the Insurance company were attempting to do and how I could fight it. Brilliant honest service!

wendy C.

Absolutely fantastic support from these guys today. Craig called me following my initial contact asking for a chat / advice. Really really helpful and reassuring regarding a recent CI concern / query. Literally could not have been more helpful or supportive. Thank you so much. My contact so far has been exceptionally helpful and reassuring. Thank you so much Craig and team.

Stephen L.

From the outset I was sceptical about engaging the services of ANY company dealing in this field and operating on a no win no fee basis. However I did have the skills to challenge Legal & General by myself, after they refused to pay a life insurance claim. An initial web chat with Tom W was soon followed by a very informative, no pressure telephone conversation, with plenty of emphasis that I could do it myself if I chose. From instructing Resolute to act on my behalf, the process was straightforward and stress free, with weekly updates. Resolute acted professionally throughout and I am delighted that they managed to get L&G to back down. I recommend them without hesitation.

Bob H.

Craig Syme of Resolute claims handled our claima against Legal and General . They refused to pay out on a critical illness claim. Craig took it to the Ombudsman and later after the Ombudsman found in our favour Legal and General appealed and it went to senior ombudsman who again found in our favour. I am convinced that without Craig's expertise and perseverance we would not have won. During this process Craig dealt with our daughter whose claim it was with sympathy and understanding. She died before resolution but Craig I know did his very best for her children. I cannot praise him highly enough. I know he was doing a job and taking a percentage but he earned every penny of it .

Daniel L. R.

We recently worked with Resolute Claims, and specifically Craig, over a 10-month period to handle a critical illness claim with Canada Life for my wife. From the very beginning, Craig and the team demonstrated exceptional professionalism and dedication. They were always on top of things, persistently chasing Canada Life, providing regular updates, and ensuring we were informed at every step of what turned out to be a challenging and prolonged process. The delays were entirely down to Canada Life's slow responses and constant questioning, but Craig's unwavering support and persistence were instrumental in reaching a positive outcome. We are certain we couldn't have done it without him and the rest of the Resolute Claims team. They were terrific throughout. Thank you so much for all your help and support!

Nick W.

I found Resolute Claims professional and honest throughout all my dealings with them. Craig offered free initial advice over the telephone regarding my rejected claim without the hard sell, even to the extent that I felt I was being encouraged to pursue the matter with the Ombudsman myself. I was however comforted and persuaded by his knowledge that my chances of overturning my previous rejected appeal would be greatly improved by their involvement. After signing up my case was handled efficiently and professionally and after 8 weeks a successful outcome was achieved. Unlike some of the more "call centre" based claims management companies, Resolute charge a reasonable fee. I wholeheartedly and without hesitation would recommend Craig and his team if you need to pursue a rejected claim. With free initial advice over the phone what have you got to lose?
Thank you

A R.

Having had a critical illness claim rejected, I have spoken with Craig whilst putting my appeal through the Financial Ombudsman. He has provided huge amounts of advice despite not being able to take my claim on due to the stage of the appeal. Craig knows what he is talking about, is on your side, and I wish I had found out about him before going to the Ombudsman myself. He has been absolutely outstanding and helped time and time again. I would advise that if you have a claim rejected, go straight to Craig before the Ombudsman as it will likely save you time and stress. Many thanks for your time, Craig, it is greatly appreciated.

John M.

Had a critical illness claim rejected several years ago and found all doors closed to challenging the decision.

I found Craig online and from our first conversation felt someone was on my side and could help my appeal. Craig's and his colleagues at Resolute Claims had the medical knowledge and legal expertise so crucially needed.

Several months later, due entirely to Craig, I've now received a full pay out.

I'd 100% endorse puting your trust in Craig, best decision I've made.