Reliable Rentals - Bury Saint Edmunds

Lincoln M.

As an American, this place offers excellent customer service. I purchased a £1,000 vehicle and it runs perfectly fine. They will work with you to ensure serviceability and even does MOT! Definitely consider this place to not only rent, but purchase a vehicle aswell.

Oscar R.

This was my fist time renting so i thought it’d a confusing hassle to rent but reliable rentals made it a super easy process. They’re extremely well prepared with communicating the rentals information so you can get it insured before picking it up.
The rental was in good condition—clean, well-maintained, and ready to go. I appreciated how easy it was returning the rental, and the pricing was transparent with no hidden fees.

If you're looking for a reliable and hassle-free rental experience, I recommend Reliable Rentals. They’ll help you out and get you sorted faster than you’d expect.

Brian H.

I recently had the pleasure of using Reliable Rentals for my car rental needs, and I cannot recommend them highly enough! From start to finish, my experience was seamless and stress-free. The online booking was easy to use. The staff was incredibly friendly and answered all the questions I had. They are very transparent with pricing and have no hidden fees. The checkout process was quick and easy. I showed up and was out the door and in my car in no time. The car was in great shape, ran smoothly, and was exactly what I needed. The pricing, quality vehicles, and outstanding customer service is what really sets them apart from other companies. I will certainly use them in the future and would recommend them to anyone!

B E.

As a service member, I’ve moved homes 4 times and never shipped a vehicle to my next location. Everytime we would sell our car before our move and purchase at our next home. Once you get settled in, you want to ask yourself “What do I want?” and “Where should I go?” Luckily, I have close friends who shared their experience and referred me to the best spot in the area. They told me to see Reliable Rentals. If you’re looking for something short term or long term, they accommodate for both rentals and sales. At first glance, we noticed how busy they were and knew this was a great recommendation. Once we’re approached by staff, they were quick to help and super friendly throughout the whole exchange. They fulfilled our interest in a car we’ve owned before in Japan. Before we purchased the car, were informed about the wind visor having a large crack but promised a brand new replacement soon as the part was in. I’ve been in touch with Hayden Ballard on the matter and he’s been so helpful along the way. He would always keep me updated daily and answered any questions I had at an instance. Recently, we’ve dealt with someone attempting to steal our catalytic converter. It was cut and dragging on the road as my family was shopping at the mall. I reached out to Hayden and he was quick to find a solution. Soon as we dropped off for maintenance, the staff already had my family in a loaner vehicle! After a few hours that same day, the car was fixed and ready for pick up. This goes to show how awesome these folks are and really define the word “Reliable!” Thanks again for everything!

Fritzie

Overall the experience was good. I give them props for making the process super fast and easy. They also use the VAT program which can slash the price much more than it already is. The only thing I’d advise is to actually go in and check the car before putting insurance into it. I did my process all online and was dealt with a car with mold in the trunk and some dirt inside. They had cleaned the moldy trunk after I brought up my concern but it’s just the thought of the mold made me uncomfortable driving the car for 20 days. I would’ve liked to changed the car but sadly insurance has been activated and USAA was close till Monday. There were great reviews of the cleanliness of the car so I was very disappointed when I saw mine.

Branden B.

Reliable Rentals is a very professional company with excellent customer service. Their fleet of vehicles is impressive, clean, and well-maintained. They offer a top-notch experience. Highly recommend.

Michael W.

They helped me out with gas for free when I didn't have enough to drive, totally saved me there. And two of my buddies have rented from here for a while and I've never heard a complaint. I'll be using them in the future:)

Catherine J.

Very easy and accommodating. They were very flexible with how long I’d have the car and very helpful with getting payment sorted!