Quote Detective - Pontypool

Address: Cwmbran House, Mamhilad Park Estate, Pontypool NP4 0HZ, United Kingdom.
Phone: 3301759084.
Website: quotedetective.com
Specialties: Insurance agency.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 1217 reviews on Google My Business.
Average opinion: 3.7/5.

📌 Location of Quote Detective

Quote Detective Cwmbran House, Mamhilad Park Estate, Pontypool NP4 0HZ, United Kingdom

⏰ Open Hours of Quote Detective

  • Monday: 8:30 am–7 pm
  • Tuesday: 8:30 am–7 pm
  • Wednesday: 8:30 am–7 pm
  • Thursday: 8:30 am–7 pm
  • Friday: 8:30 am–7 pm
  • Saturday: 9 am–2 pm
  • Sunday: Closed

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Quote Detective: A Comprehensive Overview

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Quote Detective is a well-established insurance agency located in the United Kingdom, specifically at Cwmbran House, Mamhilad Park Estate, Pontypool NP4 0HZ. The company prides itself on providing a comprehensive and user-friendly service for individuals seeking competitive insurance quotes. They have been operating for a significant period, consistently striving to simplify the often complex process of obtaining insurance coverage. Their commitment to customer satisfaction is evident in their extensive online platform and dedicated support team.

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Location and Accessibility

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The physical address of Quote Detective is Cwmbran House, Mamhilad Park Estate, Pontypool NP4 0HZ. For those planning a visit, it’s important to note that the location offers wheelchair-accessible car parks and a wheelchair-accessible entrance, demonstrating a commitment to inclusivity and ensuring accessibility for all customers. The location itself is situated within the Mamhilad Park Estate, providing a professional and easily identifiable setting.

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Specialties and Services

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Quote Detective’s primary specialization lies in providing a wide array of insurance agency services. They cater to a diverse clientele, offering quotes for various insurance types including, but not limited to, car insurance, home insurance, van insurance, and travel insurance. The core of their service revolves around aggregating quotes from numerous reputable insurers, allowing users to compare options and find the most suitable policy for their needs. Their website functions as a powerful comparison tool, presenting quotes in a clear and easily digestible format. They don’t sell insurance directly; instead, they act as a facilitator, connecting users with the best deals available.

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Website and Online Platform

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The company’s website, quotedetective.com, is a cornerstone of their operations. It’s designed to be intuitive and user-friendly, guiding visitors through the quote comparison process with ease. The platform allows users to input their specific requirements – such as vehicle details, coverage preferences, and desired policy terms – and instantly receive a range of quotes from different insurers. The site is regularly updated to ensure accuracy and reflects the current market landscape. It’s a testament to their investment in technology and their dedication to providing a seamless online experience.

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Customer Feedback and Reputation

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Quote Detective boasts an impressive 1217 reviews on Google My Business, offering a valuable insight into the experiences of their customers. The average opinion stands at 3.7 out of 5, indicating a generally positive perception of the company’s services. While there's room for improvement based on some reviews, the majority of feedback highlights the clarity of the service, the ease of use of the website, and the helpfulness of the support team. Many users specifically commend the responsiveness and professionalism of those who assisted them, particularly when seeking clarification or assistance with their quote comparison. The emphasis on clear communication appears to be a key differentiator for Quote Detective.

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Key Features and Benefits

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  • Comprehensive Quote Comparison: Aggregates quotes from multiple insurers in one place.
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  • User-Friendly Platform: The website is designed for ease of navigation and understanding.
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  • Wide Range of Insurance Types: Covers car, home, van, and travel insurance, among others.
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  • Free Service: Quote Detective doesn’t charge for its services – it’s entirely free for users to compare quotes.
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  • Independent Service: They work with a variety of insurers, ensuring a broad selection of options.
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Contact Information

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For inquiries or assistance, you can reach Quote Detective by phone at 3301759084. Their dedicated team is available to answer questions and guide users through the quote comparison process.

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In essence, Quote Detective represents a valuable resource for anyone seeking competitive insurance quotes. Their dedication to providing a user-friendly platform, coupled with their commitment to transparency and customer service, positions them as a trusted partner in the insurance market. The accessibility features at their location further underscore their commitment to serving a broad audience.

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👍 Reviews of Quote Detective

Quote Detective - Pontypool
X3NI007
5/5

I had a great experience dealing with Len over the phone. His communication was clear, professional, and very helpful throughout the entire process. He took the time to explain everything in detail and made the whole experience smooth and stress-free. Excellent customer service thank you, Len!

Quote Detective - Pontypool
Joseph
1/5

Absolutely avoid this company.
I was initially quoted a reasonable price through a comparison site and asked to call Quote Detective to proceed. Once on the phone, the price was hiked significantly—but I reluctantly went ahead.

Seven months later, due to serious health issues (including a organ transplant that forced me out of work), I had to cancel my policy. Despite being over £300 in credit, they claimed I still owed money. I explained my financial situation and the reason for cancellation, but instead of showing any understanding, they relentlessly hounded me for payment and threatened debt collection.

I told them I was willing to go through debt collectors so I could set up a manageable payment plan. They completely ignored this and took money from my account without consent, despite the direct debit having been cancelled long before.

Their lack of compassion and shady business practices are disgraceful. I strongly advise against using Quote Detective.

Quote Detective - Pontypool
Shayma B.
5/5

I had an amazing experience with quote detective due to Harry Roberts. He was truly amazing and so helpful. I’m someone who has terrible phone anxiety and without knowing he reassured me throughout the whole conversation. I had a couple of issues & a few questions without hesitation he dealt with it and helped me get an amazing quote for my insurance. I’m truly grateful for his help and he was incredible.

Quote Detective - Pontypool
Gerry C.
2/5

I bought my car insurance through this company. I had a collision the previous year and my insurance was increase as a result, while an investigation took place into who was at fault. It was confirmed that I had no fault in the accident. I was therefore due a refund and sent emails to Quote Detective but received no response. I then contacted the insurance company directly, something that Quote Detective should have done. This prompted a response. I am waiting for my refund, the amount of which was agreed around 5 or 6 weeks ago. Quote Detective told me simply that it was for for review on 5 March and I have heard nothing since. Despite the review date being over 2 weeks ago. Based on my experience with this company I would definitely not recommend.

Quote Detective - Pontypool
Joshua K.
5/5

Had an all round great experience getting set up with my taxi insurance. My sales assistant Mr Hasan Ali who walked me through it all every step of the way with great professionalism and attention to detail. 10/10

Quote Detective - Pontypool
x F.
1/5

Don’t know the guys name who I dealt with, but by far the worst experience I’ve ever had. Was getting quoted £800-£900 everywhere else and after 15 minutes of being on the phone he quotes me £3000. Then proceeds to say the lowest quote he has is £1900. I told him I’m not paying that & he swore at me and put the phone down seconds later. Pretty sure he was commission paid based on how fast he was talking and the ridiculous quotes he was offering me.

Quote Detective - Pontypool
Abeer H.
1/5

Their customer service is very unreliable.

I spoke to one of their team members who kept on putting me on hold. What could have been done in 10minutes took around an hour. She kept on putting me on hold and come back for 2 minutes then go on hold. Thought to myself how they deal with customer complaints if this is how they treat a potential customer ?

Also, their qoute with the SAME details gave a lower rate on a comparison websige but after the call my qoute got higher by £400. I told them that I can give them the reference number and the woman was not willing to listen at all. Plus the onine qoute had an excess of £250 while on call they confirmed the excess being £1,250. ?!?!?!

I saw their reviews online and got saved as most of the bad reviews complained about almost the same thing.

Quote Detective - Pontypool
Emmanuel P.
5/5

Quote Detective staff Mr Hassan performed his duty with great level of excellence, love and caring. He is a good listener with patience from beginning to the end of our conversation. I will recommend him to anyone in the future.

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