O2 Shop West Bromwich - West Bromwich

O2 Shop West Bromwich

The O2 Shop in West Bromwich stands as a beacon for tech enthusiasts and mobile phone users seeking reliable services and excellent products. Located at 33 New Square, this store boasts a convenient location in the heart of West Bromwich, with the postcode B70 7PP, United Kingdom. Customers can easily reach the store via public transportation, with nearby bus stops and the nearby Sandwell and Dudley Railway Station. The store's proximity to major roads, such as the A41 and A34, also ensures hassle-free driving access.

Contact Information

The O2 Shop West Bromwich can be contacted via telephone at 1212729099. Alternatively, customers can visit the store's website for more information about their products and services.

Specialties and Services

The store specializes in cell phone sales and mobile phone repair services. Customers can find a wide range of mobile devices, accessories, and related products. The store also offers in-store pick-up services, ensuring customers can collect their purchases at their convenience. Moreover, the store provides mobile phone repair services, helping customers maintain their devices in optimal condition.

Accessibility and Facilities

The O2 Shop West Bromwich is committed to providing an inclusive shopping experience. The store offers a wheelchair-accessible car park and entrance, ensuring all customers can access the store with ease. Additionally, customers can enjoy free Wi-Fi access while shopping, allowing them to stay connected and informed throughout their visit.

The store accepts various payment methods, including credit cards, debit cards, and NFC mobile payments. This flexibility ensures customers can pay for their purchases conveniently and securely.

Customer Reviews

The O2 Shop West Bromwich has amassed a total of 170 reviews on Google My Business, with an average rating of 3.9 out of 5. Customers have praised the store's excellent service and efficient repair services. One satisfied customer, Sue, and her sister visited the store to sort out their contracts and received good service from the staff, with no issues encountered during their visit.

Customers have also commended the store's helpful and knowledgeable staff, who are always ready to assist and provide expert advice on mobile devices and related products. The store's clean and well-organized environment has also been noted, contributing to a positive shopping experience.

Why Choose O2 Shop West Bromwich

• Convenient Location: The store's central location in West Bromwich ensures easy access for customers, whether traveling by public transportation or car.
• Wide Range of Products: O2 Shop West Bromwich offers a diverse selection of mobile devices and accessories, catering to various customer needs and preferences.
• Excellent Customer Service: The store's dedicated and knowledgeable staff provide exceptional service, ensuring customers receive the assistance they need throughout their visit.
• Repair Services: The store's mobile phone repair services help customers maintain their devices, saving them the hassle and expense of purchasing new ones.

In conclusion, O2 Shop West Bromwich is more than just a mobile phone store. It is a destination for tech enthusiasts and mobile phone users seeking reliable services, expert advice, and a wide range of high-quality products. With its convenient location, accessible facilities, and commitment to exceptional customer service, O2 Shop West Bromwich sets the standard for mobile phone retail in West Bromwich.

👍 Reviews of O2 Shop West Bromwich

Yvonne R.

4/5

My sister Sue and myself popped in Saturday to sort out our contracts and received good service from staff there. No problems at all

j S.

1/5

I visited the o2 store at new square west bromwich.i had to swap a sim car which was dealt with by a chap called liam and carrried out my request fine. Then i enquired about a new mobile as im on a rolling contract. I was passed on to a rep who went through deals with me as i told him what i was after and my budget.i also agreed to take out broadband with virgin(who i have had and think they are rubbish)but as it was a package i agreed to take out the deal when i next came into store 3 days later.the rep told me he would not be in but his colleague would so i specifically asked him to explain to the other rep exactly what deal we worked out and he told me the other rep will do you the same deal as he knows what deal it was. So i got out of work early got to west bromwich paid for parking and got to the 02 store upon where i met the rep.i told him i was there to take out the deal i had arranged with his colleague,to which he said he couldnt remember!! I explained ro him the deal i was shown. So after some explaining we went to his sales pad and he told me that the deal i was presented now didnt exist!! And that his colleague may have shown me a phone which wasnt the one i wanted,again i explained exactly to him the soecs we discussed and he told me it was impossible. So…either his friend needs to clean his ears out or they need to understand what the customer is saying in plain english!! The communication is clearly diabolical,the understanding of a customer was pathetic and i wasted my whole day with the o2 deal that now didnt apparently exist which i clearly went through with the previous rep. What a joke what a real let down to where staff in a communications company cannot communicate with themselves or customers!! What a pathetic joke. Never again will i bother with clowns. Time to get rid of my o2 (o poo) service. Absolute crap avoid this o2 store like the clap!!!

Philip M.

1/5

I've been charged double today not happy at all usually 20 pounds a month been charged 40 od pounds may be going to another provider

Rawand J.

1/5

I have seen really rude situations in that shop , staff ( i think he was Pakistani) was taking advantage of two customers ( they were struggling with English) . I will never come back to that shop . I don’t recommended at all ….

Karan V.

1/5

My first experience with o2 and that’s shit . I had a. Phone and staff didn’t ask you want today u want delivery at home or you want to collect another day he just did it his own and told you can collect it in 2-12-2024 or most probably 3-12-2024
But today is 05-12-2024 no update for collection shit

Proud M.

2/5

Went into O2 West Bromwich to upgrade my daughter’s phone. They asked if I had a Virgin media broadband contract to which I replied yes. I’ve been with Virgin media for over 18 years. The lady serving us put my address into the system and it wasn’t showing that my address had Virgin media broadband, she then went across to her colleague and told him that it was not showing up on the system and he proceeded to tell her that I was lying. I proceeded to show my email with my Virgin media bill and he looked like a deer caught in very bright headlights. He turned beetroot red and disappeared to the back of the shop and was not seen again. Shame on you!! Do not assume people are lying as it makes you look silly, when you are proved wrong. Embarrassing.

Jane G.

5/5

Popped in West Brom today, brilliant service - friendly, efficient- thank you

Stephen T.

5/5

Hi, i used the o2 New Square store in West Bromwich for the first time to buy a new phone, as i entered the store i was greeted by a member of staff, who was very polite, i told him about the problem i had with my old phone and he introduced me to Amraj,
Amraj help me choose a new phone , he wasn't a pushy sales man, like the one's I've dealt with in the past, Amraj spent at least 1 1/2 hrs transferring my data to the new phone, what a great job Amraj,
I went back a couple of days later asking if Amraj could help with getting my Email set up on the phone, there was a little problem getting it, so his colleague Shannon got involved and between them its all sorted now.
A Big thank you Amraj and Shannon
I never got this support from my previous provider.
well done O2 West Bromwich.
regards Steve.