NATIONAL LAW PARTNERS - Bristol

jason A.

Luke Davies, was Excellent, he handled My Claim professionally an made sure he got the best results for Me. He was very understanding an gave Me Fantastic Customer Service, always keeping Me an updated an going the Extra Mile for Me.
He's one of the best Case handlers within the Company. I would strongly Recommend Luke Davies and the Company to anyone who is looking for a Strong, trustworthy Solicitor who will win Your Case an also put in his all in for You to make Your Experience an relaxing Postive Journey.
Trust My Words Hes Top Man an the Company Good.

Liz B.

My partner has a claim ongoing it's been just under 2yrs then we get a email saying there's a error on the bank account I gave them. Go elsewhere if you want the best out of a solicitor. I email them and they NEVER email back until I tell them I'm coming to the office then they mail me back. NOT PROFESSIONAL AT ALL.

Foxy

Hefty fees from winnings, slow service and poor communication

I went through a claim with National Law Partners and was refereed to them by the National Accident Helpline.

Basically I had an injury in the gym, which the gym immediately admitted liability, I was assessed by the Dr (in a hotel) and a fee was agreed.

They really pushed the insurance side so I had to pay them nearly £200 for that, which was completely unnecessary, furthermore they say they *can* take up to 25% of your winnings based on various factors, and they took that full 25%, more specifically a fee of £562.50 for a very low amount awarded.

Payments aside, the whole thing is mostly done on there "web portal", a lot of it feels automated, you rarely speak to a person, do not feel looked after or they're actively monitoring your case, on many occasions I had to contact them just for an update....

Unfortunately, I left it too late to do my research, but after googling them I can see why they've received bad reviews from other people and would not recommend them personally.

Furthermore, after doing research my case was so simple I could have done it myself and saved around £800, it would have likely been much quicker too - well, you live and learn I suppose.

The only saving grace is that the case was successful (hence 2 stars as opposed to 1) but that wasn't much of an achievement as the insurance company admitted liability immediately.

Janet A.

Go elsewhere. My mothers initial claim against a company, after an accident, is still ongoing 2 years later. The company admitted liability 6 weeks after the accident. Despite more emails than I can count, to national law partners, they still haven't explained why it is taking so long to conclude this case. They work slower than a dead snail!

Face E.

Take absolutely ages to do anything - you have to keep calling them to actually get them to do anything, and then in the end its just easier to chase things up for yourself. They dont call you back when youve called them, are forever on one holiday or another and then take 25% off you for nothing - I wish I had researched this company ealier as I would have gone elsewhere

64Trog

2 years in and now I have no contact from them at all if you have a claim I’d go elsewhere, knowing now I would have definitely gone elsewhere, I’ve had at least 3 case handlers and no results

Saffet