My Home Move Conveyancing - Leicester

Vincent N.

My Conveyancer from Premier property lawyer is not great, in particular she does not pick up calls at all. but how come UK Trustpilot has much higher rating than Google reviews

Martyn K.

My Home Move site . I recommend you stay well away from this site. The buyer of my house after 2and a half months of work from the solicitor the site handed the business over too. Had done next to nothing to complete the sale. . He had lied to his client repeatedly and even agreed a completion date that never happened. Our sale has still not completed and their would appear to be no sense of urgency from anyone within this shocking administration . Our lives have been turned into a nightmare by people you should trust .

Ellie W.

*Update below

They called to follow up on a quote from a comparison site, the guy on the other end of the phone was so rude; kept cutting me off when I was speaking, got audibly frustrated, and then hung up on me abruptly when I said I wasn't interested in taking it any further until I'd compared quotes with other providers. Avoid. Many other providers at the same price have a much better customer service and professionality.

*Update*: after posting this review I got a call apologising for the sales call earlier in the day.

Greg

Awful, i wish i had checked these google reviews. i have used this company 3 times in the past and they where good but now they are terrible. The buyers solicitors have made some simple enquires to be passed on to us but the conveyancer withholds these enquiries for ten days before passing them on, once we have answered them that day the conveyancer now withholds them from the buyers solicitor for another 10 days. this has happened twice so far.The conveyancer does not respond to emails or answer calls making the process unnecessarily unpleasant and it seams this is the experience most others are having.
Think twice before using this company as they have seriously deteriorated .
3 weeks later and emails and calls are still being ignored if you want to make buying or selling a house as stressful as possible use this firm.

Ben H.

I have used PPL/My Home Move on a number of occasions for sales, purchases, and remortgages.
However, there seems to have been a change in staff as the most recent sale and purchase was a painful process.
I was being advised one thing by my conveyancer, who would then change the approach a week later, meaning time was being wasted.
I then raised a complaint, and was told the manager would look in to it for me, which was done, however I still expected a review of the case. This wasn't done, and I am being advised won't be done as the complaint has been closed.
I moved house two months ago, and I am still waiting on items and queries. The amount of chaser emails I have sent over recent months have been ridiculous, and sadly customer service just isn't a priority for this firm.
Needless to say, I won't be using them again in the future, and I would rather pay a little more to get a better service from another firm.

Neil T.

Appallingly inefficient and inflexible. The staff I dealt with tried to be friendly and helpful., but could not compensate for their hopeless online systems; in particular the "Hooyu" identity checking service. We got nothing useful from MyHomeMove, yet payed £12 in disbursements taken prematurely from our down payment, and are having an almighty struggle to get the balance refunded.

Abdullah A.

2 Words - FUNDA IBRAHIM

I recently contacted Myhomemove and was case managed by Funda Ibrahim as my conveyancer. She transformed what could have been a stressful journey into a smooth and successful experience. Her professionalism, expertise, and efficiency were evident from start to finish, as she finalised all paperwork efficiently and accurately. Funda’s commitment, transparent communication and her proactive approach saved us valuable time and ensured I was informed every step of the way. She is truly a credit to the company and elevates its reputation through her exceptional service. Despite the company's initially low reviews, Funda stands out for her dedication to client satisfaction.

I highly recommend requesting Funda Ibrahim specifically for anyone in need of conveyancing services, as her expertise and friendly demeanour make her the ideal choice.
She deserves a promotion and wouldn’t be surprised if she is running her own business is the near future.
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Jack B.

They LOST my SIGNED CONTRACT on the day of EXCHANGE! They had told me I hadn't sent it in the envelope they received and need to send it again. Over ten heated phone calls later they found it. Buying a house is stressful enough without the company you're paying to oversee the process losing the most significant document. My conveyancer herself was actually helpful but the process fell apart when she wasn't available.