Motor Claims Helpline - Cardiff

Lois H.

I cant thank Motor Claims Helpline enough for what they have done for me. My car was smashed to bits when a pub car park wall fell on it and the brewery said it was an ‘act of god’ so I wouldn’t be covered. It was thousands of pounds of damage and as I am a new driver I couldn’t claim on my own insurance as my premiums would have gone through the roof. I was recommended to MCH by a family friend. Within 2 days they had contacted the brewery and told them they were liable, quoting the law and threatened legal proceedings. Within 1 week the brewery changed their decision and paid for the repairs in full. MCH arranged all of the repairs and even got me a courtesy car to use. Within 2 weeks of the incident my car had been fully repaired and now it looks better than it did before. I highly recommend them to everyone.

Ms _.

I had an outstanding experience with the Motor Claims Helpline, and I can’t praise Steve enough for his exceptional support. From the moment I reached out, Steve was incredibly professional, knowledgeable, and patient.
He took the time to listen to my claim, and give exceptional advice ensuring I feel more informed and confident.

What truly stood out was Steve’s willingness to go above and beyond to resolve my concerns. His dedication and care made a stressful situation much easier to navigate.

I highly recommend Motor Claims Helpline, and if you’re lucky enough to work with Steve or any of his amazing colleagues you’re in great hands! Thank you again for all your help!

Tom D.

I can’t recommend this company highly enough! Steve was incredible and immediately put my mind at ease over the phone. I called in a panic after being sold a faulty car, and he did a fantastic job of advising me on the best course of action. His knowledge and professionalism gave me the confidence I needed to handle the situation effectively.

If you’re having any trouble with a car dealership, I’d highly recommend getting in touch with them. Their support made a stressful situation so much easier to manage. Absolutely top-notch service!

Simon P.

Steve was excellent at giving great advice about the issue I have and what steps to take next. This was especially helpful considering the issue is not yet in a claims position, meaning he gave some considerable time just to chat through the problem and help out someone struggling with an issue. Others would have simply ended the call, but Steve didn't. That says a lot about who Motor Claims Helpline are as a company, and for me it means they are good honest people who want to help. Thank-you.

Philip M.

I recently had the pleasure of working with Motor Claims Helpline, and I couldn’t be more impressed with their service. From start to finish, they were incredibly helpful and patient, guiding me through every step of my claim process. A special mention goes to Hoshiar, who went above and beyond to ensure I understood everything clearly and addressed all of my concerns with professionalism and care. It’s rare to find such dedicated and attentive service, and I’m truly grateful for their support. Highly recommended!

Jack G.

I contacted Motor Claims Helpline and was thoroughly impressed with the service I received. They provided me with clear and detailed advice on what steps to take and where I stand from a legal perspective. The team was knowledgeable, professional, and genuinely helpful. I felt much more confident in handling my situation after speaking with them. Highly recommend their services!

Tanya H.

Spoke with Steve regarding a warranty/car sales issue. I found him really approachable and friendly. He offered invaluable advice even though at this stage it is not a legal matter. I would have no hesitation in recommending his services and reaching out to him again.

Adam

Called Motor Claims Helpline for help dealing with our nightmare-ish situtation with a faulty Megane E Tech we recently purchased (dealer refusing to acknowledge fault etc). Steve was clearly extremely knowlegeable and experienced with this type of dispute resolution was even generous enough to give us 40 mins of his time over phone before we had even paid anything! We listened to the full history of our disupute and then gave some valuable advice for free! Fortunately the dealership finally located our fault a week later so we didn''t need to escalate but had things turned out differently, we would 100% have hired Steve to represent us! Thanks again for the help!