Monks Estate Agents Shrewsbury - Shrewsbury

Sylvie H.

Thanks a lot to the Monks team for an excellent service. Very professional and good communication indeed.
Patricia Baila who is sometimes dealing with me is very efficient, caring and prompt when dealing with my property. Thanks for an easy and stress- free experience ! Highly recommended!

Nicola S.

Enquired about a property to rent and James answered the phone. He couldn't wait to get me off the phone and cut me off when I was speaking. I sent in an email for someone else to help and mentioned the above in the email. No response from anyone after a week of waiting.

Sally L.

I was extremely pleased with the professional, efficient and friendly way my recent property sale was handled. I had previously dealt with Monks when I purchased the property and had no hesitation to use them again for my sale. Thank you.

Dr N. N.

Rent at your own risk ! I am a current tenant, facing issues since I moved in. Upon signing the contract, they hunted for the keys for ONE HOUR because it was missing. When I finally moved in, there was no electricity or heating and I called the office, where the guy said he would get back to me ASAP as i had literallyjust got the keys. It was Saturday, they close at 12 and he never rang back. I had to go back to my previous landlord and stay extra 4 days while they sorted it out. Heating/ hot water is often an issue here, common areas are mouldy with fungus on carpet, I will update review with pictures.

I also had locks changed recently, where their contractor clearly showed me the extra key he was "supposedly" taking to the office. Then Monks confirmed on phone they never received it and will check with the man, meaning there is a strange man out there with access to my flat, which is scary as a single woman. This also poses a safety issue and being new to town, I will have to seek advice from council/ citizen advice.

If you really like a property and want this agent, ONLY do so if you don't have vulnerable tenants, not living by yourself (constant repairs), not a woman new here (safety concern), don't have mental health/ health issues (stress), don't have a social life (poorly maintained, can't have people over). As a single person, it is difficult to stay back for constant repairs from work. They tend to lose their management keys often, so they won't be in for contractors to work.

Staff are always rude, and one quick call by anyone to this agent is sufficient to confirm if this is true. Other reviews here also confirm the same. They are decidedly unhelpful on phone, and unless its racial, I suppose it can't be personal, so it is probably the problem as a company.

Avoid - unless you have extra time to go behind issues. Or you will be miserable here like me, while you seek to move again (the hassle of finding a new home ! )
A home should be your safe space, and a half decent agent will be better ensure that.

Rich C.

Dealing with James at Monks has been a pleasure. He was very helpful from the start of the purchase process. Very accommodating in sorting viewings at times that suited us. We completed the purchase from first viewing within 3 months. Very happy with the service provided. Thanks to everyone at Monks.

Stuart N.

Throughout the entire process of selling our house, the team at Monks were excellent. From initial valuation conversations, to negotiating a sale price with our buyers, right through to handing the house keys over on completion day, Judy and the team were extremely professional, communicative, courteous and very helpful. The local knowledge of the friendly staff, who work at Monks, is a real positive, particularly as Shrewsbury continues to gain interest from potential buyers who do not already live in the Shrewsbury area, or have limited local knowledge (as was the case for our buyers). We would highly recommend Monks to anyone who is planning on selling their property in and around the Shrewsbury area. Thank you, everyone at Monks.

Judi S.

We dealt with James at Monks. He was helpful all the way through the sale of our bungalow. We had bought the same bungalow through Monks 5 years earlier and they were most helpful then too. I can recommend Monks as an agent.

Bethany B.

We couldn't have hoped for a smoother sale of our first home with James A, our main point of contact at Monks. He guided us through one of life's most stressful events with ease; I'm sure a lot goes on behind the scenes but James' communication, knowledge & positive approach really did make the whole process straightforward. We were fortunate enough to sell our property within 24hrs of it being marketed for sale & I'm sure this is due to the proactive environment at Monks. We recommend them without hesitation & would contact them in the future.