Marsden Rawsthorn - Preston

Didya F.

Don't bother with this outfit unless your a big player with many transactions. they are rude and unresponsive with absolutely no attention to detail. I have used them for 2 transactions and never again. I've had my capital tied up for months because they spent a year completing one property. I was sent an email stating "this has completed now", 1 year later after extensive follow ups I received a completion statement...

lets see if they spend as long responding to this review as they spent responding to my emails and calls.

Anesha A.

Really great experience with the conveyancing team. Emails were always responded to within a few hours and the whole process went smoothly. Would recommend and will be using again in the future.

Ben T.

Having had an exceptional experience with Marsden Rawsthorn’s residential conveyancing team, I had high expectations for their commercial conveyancing services. Unfortunately, my experience with the commercial team has been markedly different.

While I consider myself realistic and understanding of the complexities involved in managing numerous clients and legal processes, the main issue has been their communication. At several critical moments during the conveyancing process, I encountered significant difficulties in reaching the team. Despite leaving daily voicemails and sending numerous emails, I received no response for extended periods—sometimes for over a week. Even when I attempted to contact the wider team, I was forced to leave voicemails requesting an urgent callback, but still received no response.

This lack of communication has caused unnecessary delays and frustration.

I will provide a more detailed update on this review as the situation progresses, but I wanted to share my concerns and experience so far. It’s disappointing given the high standard I previously associated with Marsden Rawsthorn.

UPDATE - There was a marked improvement in how things were dealt with after this, and I have adjusted the review up to 3 stars to reflect this.

Paul S.

I just wanted to say a massive thank you to all the staff at Marsden Rawsthorn and share my thoughts on the service I received from this firm. I used Marsden Rawsthorn for purchasing properties over the past many years. However, last year, I separated from my partner and found myself fighting for my home, which I owned before I met her, my hard money and, believe it or not,- my dog. In my eyes, she was an emotional, mental and financial abuser, and what was the worst, she and I were forced by circumstances to live under one roof for two years after breaking up. I tried to sort it out myself amicably but was getting nowhere as she was interested in continuing with the abuse, not in resolution. And so I contacted Marsden Rawsthorn for help. I was immediately contacted by Karl, a dispute resolution lawyer, who became my brick wall and support until everything was sorted. As meaningful conversation was out of the question between me and my ex, I asked Karl to handle EVERYTHING on my behalf. First, Karl helped me to secure the ownership of my dog, which she wanted to take away despite not being able to provide adequate care for him. Karl advised on every possibility depending on what she decides to cook up next and what is my legal standing. He then constructed a legal agreement with very clever wording which helped me to secure ownership of the dog and stop all possible future attempts to take him away from me.

Next, I needed to secure the ownership of my Lytham St. Annes-based home. This was much trickier as she wanted us to sell the house, and I wanted to keep it as it was my family home. As revenge, she was dragging her heels at every step. She was directing her solicitor once or twice a month, resulting in Karl and even her own solicitor needing to chase her. I secured a new remortgage offer, and she did everything she could to make me lose that offer by missing the deadline. What should've taken three months stretched over nearly a year. I was losing my will to live on a couple of occasions due to constant mind games and abuse from her at home. But Karl was always there for me, advising, cheering and always reliable. He was keeping me in the loop all the time and, sometimes, working till the last minute in the evening. The communication was brilliant. He pushed, nagged, prodded and bulldozed his way through. He is cunning and steely towards his opponents but caring, kind and approachable towards his clients.

Karl's colleague Paul of the conveyancing department was also fantastic. Karl and Paul made it their mission to complete the transfer of equity and get her out of the house before Christmas to give me and my children a peaceful Christmas. I have no idea how they managed to pull this off, but we completed it five days before the office's closure for the holidays. Paul, just like Karl, is very caring, officiant and very involved and kept me updated. I did not need to chase anyone. Everything was done for me. I just sat back and watched the battle going on. We were a step away from going to court on numerous occasions, but the professionalism, efficiency and diplomacy of these lawyers helped to avoid it and saved me a lot of money. Yes, Marsden Rawsthorn is not a cheap firm. But you get exactly what you pay for because everything is done for you at the best possible quality. A five-star reliable service and kind and involved approach. They really do care. I consider myself lucky to have them on my side and definitely will be recommending and will continue to use them again for anything legal. Every penny I spent on their services now definitely feels like an investment in a better and brighter future. Thank you so much, Karl and Paul.

Charlie G.

In my job I deal will a lot of solicitors, some are great and some are bad but my goodness these are up there with the worst. I’m currently trying to help my parents commercial units go through and therefore need commercial leases being completed.

I’m a big believer in customer service and I am so surprised at how bad this company has been. My parents have already paid £5000 upfront and wows that’s where they made their first mistake.

In the last 2 weeks I have called 10 times with no return call or response. The email replies I receive from Jenny Barnes are just rude and in-fact it’s like she doesn’t even read them.

She is now the reason our sale is stalling as she refuses to send a copy of the tenants signed lease to us - for our buyers mortgage offer we need this to carry on the sale.

My next port of call is to contact the legal ombudsman and make a complaint.

Kez

Useless. Myself and my son as rang them 3 times and each call was ,"they would get someone to ring us back" Months on, still no call back.

Andrea W.

We used Jenni Shoreman for two transactions, one selling and one buying a property. Both had issues, especially the one we were buying, as our relatives, who had lived there for 34 years, were not registered as the owners. It took a lot of time to overcome many obstacles, but Jenni and Mandy were fantastic. Communication was great throughout, they chased the other parties constantly, and always responded quickly to our queries. It is the second time I have used Marsden Rawsthorn and I wouldn't hesitate to use them again.

Israel T.

I'm using this firm for number of years with very high volume of transactions and I found them extremely helpful and professional, now especially when we went through a very complicated transaction for months and I want to give a big shout out to Nicola and Sharon which have been working tirelessly non stop to make this happen and felt my pressure as theirs to get this over and done.
Well done 👏
Another shout out to Jennie which has been dealing in the past with other complicated transactions for me and she was always available and happy to help.
I really appreciate your hard and caring work.