Markerstudy Insurance Services Limited (MISL) - Sevenoaks

LJ M.

Avoid at all costs – terrible customer service and unprofessional handling of no-fault claims.

Our car was involved in a no-fault accident, yet Geoffrey Insurance (underwritten by Markerstudy) treated us from day one as if we were the ones to blame. Their customer service is appalling — you get bounced from one department to another, with no one taking responsibility or offering any real help.

The claims process has been a nightmare. We were given an unrealistically low valuation of our vehicle, thousands of pounds below its actual market value, leaving us out of pocket through no fault of our own. No one in their Customer Relations team was willing or able to help — the attitude we received was dismissive, unprofessional, and borderline accusatory. It felt like we were being punished for making a claim we didn’t cause.

Due to their unacceptable behaviour and complete lack of support, we have now raised the matter with the Financial Ombudsman.

I strongly advise anyone considering Geoffrey Insurance or Markerstudy to think twice. Read the reviews, understand how they treat their customers, and take your business elsewhere. You’ll thank yourself later.

haralambos T.

On 29th November 2023, I was involved in a road accident with my motorbike. My insurance was with Markerstudy, on a fully comprehensive policy with free legal cover up to £100,000.

After reporting the accident, I was told my bike would be collected by their appointed garage, only to be told later that the garage couldn’t work on my type of bike. From there, it became a constant struggle to get any updates. Every time I phoned, I was told the third party hadn’t responded, and until they accepted liability, “nothing could be done.” Despite me providing evidence, including legal cover that should have been used, nothing progressed.

Six months later, my bike was still sitting at home, unusable. I was paying my insurance premium while also paying for public transport. Eventually, they passed the responsibility on to me, asking for repair estimates — but no garage could source the parts. After raising a complaint, I was given a small compensation, and they declared the bike a total loss. The payout wasn’t great, but worse, they added a “fault” claim against me and deducted a year from my no claims bonus. If I hadn’t had it protected, I would have lost it entirely.

I was also injured in the accident, which should have given them more reason to fight on my behalf — but they didn’t. Since they failed to act, I instructed a private solicitor. On 21st August 2025, my case went to court. The judge awarded 100% in my favour. My solicitor recovered the bike’s value, something my insurer hadn’t managed in nearly two years.

And here’s the ironic part: even after my solicitor did their job for them and won the case outright, Markerstudy still refused to update my no claims record, claiming the “file was still open” while they chased their own costs. I suppose I should have asked my solicitor to recover all of their costs for them too, since they clearly couldn’t be bothered to do their job from start to finish.

To summarise: Markerstudy did nothing to support me, failed to use the legal cover included in my policy, and left me to fight the case myself. Their incompetence cost me time, money, and unnecessary stress. No matter how cheap they appear on comparison sites, I strongly recommend avoiding this company.

mindyourown B.

I was hit by a van who drove across a road from a driveway - the collision was not my fault and wrote off my new car. Both vehicles were insured by Markerstudy. After 2 years if chasing, Markerstudy forced a 50:50 responsibility descision, despite it clearly not being my fault . They did this because, and I quote, "they don't take themselves to court".

Phil J.

Worst customer experience ever. Left me suicidal stranded on the side of the road after promising one thing (on a recorded phone call which the ombudsman will find very interesting) then doing something completely different. Ended up having to pay for my car to be recovered privately after several hours of trying to get through to markerstudy and constantly being cut off and having to start again. This is the worst “customer service” ever, a total breach of contract and I’ve already contacted the ombudsman to file the strongest possible complaint

Emily B.

Whilst I’ve had issues with the company the staff are very helpful and are genuinely trying to help. Shabeeha was great with helping me sort out issues along with the mechanic on the phone, whilst the whole situation has been terrible the staff have certainly helped make it better. She deserves a raise and will take this company far.

ashraf T.

No stars most unprecedented awful insurance company on earth no customer service skills 1.5 hours on the phone to assist in a claim, when you do speak to any one they say not their department wild goose chase!!!!!!!!!!! Keep transferring calls any excuse not to settle your claim, falsely saying you’re liable for damage, when the the 3rd party was at fault, they seem to take your money and not represent you as their client !!!!!!!!! AVOID AVOID AVOID!!!!!!!!!!!!!!!

Claire M.

No stars awarded, but won't let me leave review.
Legal scamers.
Forced to us to cancel my sons insurance as he lost his job over the course of proving evidence after evidence after evidence.
Went through 'my first' would not of insured I'd i read these reviews first but was unaware. We've lost 1k in a month as they will not refund.
Even charged for black box and want us to send it back.

I WILL be complaining to the financial ombudsman and hope people reading this do the same and get this company stop trading. A complete scam

Robert Y.

I am a disabled I have a fully comprehensive with courtesy Car with this company via Zenith.
I was crashed in to on a Sunday 10th afternoon and the only thing that has been done is I was dropped off at Huntingdon train station and had to make my own way home despite needing to use a wheelchair for any distance but could not take chair as I had no idea about wheelchair access and I was alone.
Up to today 21st I have made over 70 calls trying to find out what has gone on.
I spoke to someone in their office on Monday about everything I knew.
She informed me she was going to call the storage yard
today Thursday I called the yard and no one has spoken to them and they are still adding storage costs on to my trailer that is still in their yard.
I tried to make a claim on their website and when I entered it the page that popped up on their site was PAGE NOT FOUND !!
Worst insurance company I have ever used.
Update : they may be helping me after all so may change whole review