Mander Cruickshank Solicitors - Coalville

Mark H.

Cannot recommend highly enough, they looked after me throughout the process of a very sensitive case, they are well informed, they keep you informed and are more than happy to accept your calls and answer your emails. A special thanks to Paul and Beth who are exceptional at their jobs.
Thanks again, Mark

Amy L.

It's a shame you can't leave a zero star review. These solicitors were conveyancing on my sellers side. I've never known such a company to be so incompetent. We were purchasing with cash and were hoping for a maximum of a 6 week property completion in reality it took 1 year, 1 month and a week. The staff are rude on the phone and never return calls or emails. Even once we got the ok to complete by THEM it then took them another 2 weeks to confirm everything. I would highly recommend that you avoid this company!

Simone S.

DO NOT USE!

I had nothing but an awful experience with this solicitors from the beginning. At a really stressful time in my life they just appeared to make it worse. My solicitor was never there to deal with my case and whenever I called for an update they would refuse to put me through to someone else to assist. There is one particular lady on reception who is SO rude and put the phone down on me after I advised I was waiting on hold for someone to deal with my issue. Worst service I have ever received. I then went on to use a completely different solicitor and my experience was totally different. Urging people to stay well away!!!

Deborah H.

We would highly recommend Manger Cruickshank solicitors. We dealt with Ria Shearer-Carpenter, who was so professional, helpful and friendly, We would not hesitate to recommend all our family and friends to go to Ria - thank you so much for all your advice and support.

M A.

After the paralegal incorrectly took down our address (of course, compromising GDPR), we waited over a week before she realised this was why we had not received our documents. We were again promised they would be sent out. Finally, another week later, we received the documents. We booked an appointment to meet them in person. The paralegal emailed what we expected would be a confirmation of our appointment, however what she had emailed us was a TEMPLATE of the document she should have updated with the details of our appointment. Needless to say we were not filled with the greatest of confidence.

So, as I said, we arranged an appointment to meet with our solicitor. We did not get to meet with her, as we dealt with the paralegal whose lack of competence is beyond me. We went into the office, and she sat down and looked at us, expectantly. Having not done this before, we were waiting for her to begin the meeting with what was required from us. We looked at each other, and asked her why we were there. She kept nipping out to ask our solicitor questions. I am unsure as to why we were unable to meet her directly.

They could not cope with a simple name change and my passport being in my previous name, despite my deed poll, bank account being in my current name, and a very recent DBS check (which had my previous and new name on it) and therefore rejected my photo ID. I was told I would have to renew my passport with updated details. Take into consideration that our mortgage advisor accepted these documents. My bank and the DBS also accepted these documents. I rang numerous solicitors who also said it would not be a problem, and that there were no issues with these documents. The GDPR-breaking paralegal was reluctant to even approach our invisible solicitor with additional documents I felt would contribute to their acceptance of my photo ID. Needless to say, we walked out and transferred solicitors, who, last minute on a Friday, EMAILED the required documents over and took on our case, despite an upcoming bank holiday weekend. We were told we didn't have to meet them in person, and that everything could be done online. We were sent guidelines of exactly what we would need to do, and assured that everything was in hand. We got further with them on a Friday afternoon than with Mander Cruickshank in almost three weeks.

All in all, we are about three weeks delayed with our conveyancing. We wasted time, fuel and precious printer ink, on something that has been confirmed by numerous other solicitors is NOT an issue. Should your case not be straight forward and plain sailing, I would advise you to avoid at all costs. I'm glad I did not pay their fee in advance, particularly as that is all they were seemingly bothered about, despite them saying they could not do anything until I updated my passport.

Avoid for conveyancing.

Cheaper does NOT mean better.

Jade M.

I was recommended Mander Cruikshank's solicitors by two professionals for a very serious and highly stressful family matter. From the moment of Amy Elliott accepting my case and all throughout the two years of working together It was clear why they are such a highly recommended firm. Amy Worked with integrity, compassion, her research, attention to detail and accuracy in all of the paper work was impeccable.
I felt at ease with her supporting me throughout the proceedings. She is highly knowledgeable and skilled at her job. I will be eternally grateful for her hard work and the results achieved.

Sheena M.

I cannot speak highly enough of this firm. We lost my mum last year and commissioned Mander Cruikshank, Coalville, to deal with her estate. They made a very difficult time much easier for us. They were so efficient and caring and made sure we were supported throughout. Special thanks to Ria, Francesca and Bex. We would not hesitate to recommend them and will be using them for any issues we may have going forward.

katie G.

As a family, we would definitely recommend using Ria ,if you are looking to make a will. Nothing was too much and she went above and beyond to ensure that my dad got his final wishes. The advice that she gave enabled my parents to write the will with confidence and a clear perspective. The service was quickly arranged and carried out professionally whilst my father was in hospital. Due to circumstances we had to have other professionals involved, which again Ria arranged.
Price wise Mander and Cruickshank were also the better priced service 🙂