Higgs Newton Kenyon Solicitors - Liverpool

Jamie165

Shockingly poor law firm. I spoke with one of their paralegals (Justyna Grzelak) about my case last month, making her aware from the outset that I have significant and enduring mental health issues including ptsd following a traumatic incident which took place two years ago. I also notified her that I suffered a mental breakdown as a direct consequence of the organisation responsible for what happened to me deleting the CCTV footage of the incident several weeks after I wrote to them requesting the preservation of said footage.

Justyna exhibited zero empathy and even cut me short to alternatively focus on inappropriate questioning completely unrelated to my case.

HNK's website (riddled with grammatical errors and spelling mistakes) describes her as a qualified mental health first aider who is purportedly "well equipped to assist any of our client [sic] who struggle with their mental health" with a supposed additional interest in the "mental health welling [sic] of her co-workers".

In stark contrast to her self-serving online profile, she was callous, abrupt and rude towards me throughout my consultation with her. In spite of spending several hours preparing and collating a comprehensive bundle of evidence (at her insistence) I was subsequently informed weeks later, without any discernible valid reason or explanation, that my case lacked merit.

Thereafter, when I wrote back to HNK requesting clarification of the evidential/legal basis of their decision, they refused to provide one.

To add further insult to injury, HNK said they would only be prepared to reconsider their (unreasoned) position if I was able to somehow obtain CCTV footage of the incident, in spite of the fact that I had advised them from the outset that the footage was deliberately and wilfully erased by those responsible for what happened to me and had provided them with incontrovertible documentary evidence of this.

HNK's unabashed lack of empathy and/or professionalism has only served to compound the significant trauma and injury I have already suffered. I would respectfully suggest exercising extreme caution before deciding to instruct them. I would not wish the unpleasant ordeal they put me through on my worst enemy.

Postscript: Since writing this review, I have since become aware of HNK's rating on Trustpilot (at the time of writing, just 2.2 stars out of a possible 5, with 75% of reviews giving them just 1 star). I wish that I had known this before instructing them. It would have saved me a significant amount of time and trouble.

Peter K.

I spoke to HNK about my case and they immediately agreed to take it on against the police for what they did to me. They were confident of winning from the start and had the time to speak to me at length explaining the process, what was involved, how long it would take and what they predicted.
I was kept updated about the communication between themselves and the police. They quickly settled the case and within a week of the police conceding and agreeing an amount of compensation, the money was paid into my account.
Becky was the person I mostly spoke to. She explained everything to me and answered any questions I had. She was professional as well as friendly and understanding.
Thank you to Becky and HNK I can't recommend them enough

Tony B.

Thank you to Deepa and her team for having faith and trust in me and getting the justice I deserved.

It was never about money with me - it was simply about proving I was totally innocent of any wrong doing.

If you have the strength and confidence to do it then please do so if you believe you have a legitimate chance.

Thank you to HNK!

Zarab H.

I was totally unlawfully arrested and detained by the police. I had done nothing wrong. They locked me for a day and released me without charge. I was fuming and luckily got in touch with these solicitors. Everything was done over the phone and via email. It was very easy. Took about half an hour. 4 months later I get a call saying I had been offered £1000 by the police. I accepted the offer and minus the win fee for the solicitors, they transferred 725 quid into my account. If anyone is ever in a similar situation then get in touch with these guys. They do all the work with zero costs.

Mike M. P.

Very professional firm and had a great experience with them. I did not feel pressured from the first call to the last one and the solicitor did a heck of amount of work in the background to get me a positive outcome. At every stage I did receive an update on the progress and next steps so I was very pleased with how it was handled. Thank you!

Nigel B.

I was supported all the way through the process, kept up to date with developments and advice,i would recommend this very professional company to any seeking help and advice thy are so thorough and keep you up to date on everything,i would like to say a big thank you for your help and support throughout the process.
Best wishes, N Bishop.

Mick P.

I found Higgs Newton Kenyon Solicitors online.
They had very good reviews so I decided to give them a try.
They were very professional from the start in dealing with my case, everything was explained to me in lamens terms, communication was excellent and they kept to there time lines.
This ended in a win claim for me, my compensation was deposited into my account promptly less there fees which had been discussed at the beginning of the process.
In all a very professional and prompt service
From Higgs Newton Kenyan Solicitors

Wayne

Very satisfied with the level of service I got. Higgs Newton kept me informed and updated with the progress of the case and maintained a friendly persona throughout. They explained everything to me thoroughly and got me back some good compo.
A big thanks to the team and a special thanks to Rebecca Swetnam