Higgs LLP - Brierley Hill

Rebecca Bridgwater

Will start by saying that I received excellent service from the business conveyancing department.
The wills and probate team however is a completely different story. I am writing this review to urge anyone considering using this company for their wills to reconsider. My father instructed them as trustees in the event he passed away, in good faith, and he would turn in his grave if he knew what I have been put through by this company. There is too much to even write in here but he passed nearly 4 years ago, and matters are still not resolved. They ignore you, promise responses/call backs and fail to deliver. They've made numerous mistakes and forgotten to give information meaning I've been pressured to make decisions with no time to consider due to deadlines. This is from the director of this department, who I am dealing with as the original solicitor was awful too.
I know this may sound like I'm just some nightmare customer but I assure you this isn't the case. Other professionals (accountant etc) have been astounded by the incompetency and downright shoddy service by what is supposed to be a well respected company.
I honestly would hate anyone's family to go through this, especially at such an already difficult time. Please at least consider other options because no one wants to think of their loved ones being put through so much stress and anxiety.

I leave 2 stars only because the commercial conveyancing department were excellent. The wills and probate team deserve 0 stars based on the "service " I've receieved

Addison Tyres

I was recommended to use Higgs LLP when I had been seriously injured in a cycling accident with a car. The service I received has been excellent and the outcome was what I wanted although taken some time.
Thank you Sally Green

Maryam Sakandar

Highly recommend!

I had Sally Green representing me for my personal injury claim which became quite complicated. She was absolutely amazing, easy to talk to, approachable and knowledgeable. Very pleased with the outcome which may not have been possible without her!

David Robins

Excellent service and has been for some 35 years plus. Personable, professional, caring and thoughtful to our legal and family needs. Our family thanks for your direction, help and support. Thank you, Lucy and Sarah.

Colin Lees

My experience with my allocated Solicitor was Ms. Sally Green who represented me regarding a vehicle accident and personal injury claim, the claim began in 2019 and Sally pursued my claim with the other parties' insurer for this long-extended period reaching a satisfactory conclusion in my favour.
Sally's, hard work, diligence, ethics, and outstanding, professional advice at each stage of the journey have been excellent, well-done Sally, a big thank you. With kind regards Colin R Lees. FSCTE.

Oliver Sidwell

We've worked with Higgs LLP twice now and have always found them professional & personable. Jamie is very good at explaining detail and highlighting the difference between both specific considerations and red flags. Fab company, highly recommend!

Claire Ingram

I would give them 0 stars if I could. Worst communication I have ever experienced from a solicitors - and as I have worked in the industry and instructed many solicitors in my time that is saying something.

No recognition that their email response time of 14 days is poor (why is it so difficult to at least acknowledge receipt of an email, even if you can't answer it in detail immediately) No handover of work when someone is away for any period of time. No accountability for mistakes made.

There are so many good other options out there, avoid them at all cost!

Rogier van Kasteren

Excellent service received by Andy Shaw and his team.
After being off for a year after a car accident, Andy made sure he understood the complex agreements and salary structures at my work. Always quick to answer emails and calls even when he was on days off.

During the 3 years he always gave honest and good advice which resulted in a positive outcome of my case.

Thank you!