Halifax - Wiltshire

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 29 High St, Wiltshire SP1 2NN, United Kingdom.
Phone: 3457203040.
Website: branches.halifax.co.uk
Specialties: Bank, ATM.
Other points of interest: Onsite services, Wheelchair accessible entrance, LGBTQ+ friendly.
Opinions: This company has 25 reviews on Google My Business.
Average opinion: 2.7/5.

📌 Location of Halifax

Halifax 29 High St, Wiltshire SP1 2NN, United Kingdom

☎️3457203040

⏰ Open Hours of Halifax

Monday: 9 AM–3 PM
Tuesday: 9 AM–3 PM
Wednesday: 9 AM–3 PM
Thursday: Closed
Friday: 9 AM–3 PM
Saturday: 9 AM–1 PM
Sunday: Closed

Halifax at 29 High St: A Comprehensive Guide

Located in the heart of Salisbury, Wiltshire, Halifax at 29 High St is a banking institution that offers a wide range of services to its customers. As a leading financial services provider, Halifax has been serving the community for years, providing personalized banking solutions to individuals and families.

Main Services

Banking accounts: Halifax offers a variety of bank accounts, including current accounts, savings accounts, and student accounts, designed to meet the needs of individuals and families.
Credit cards: With a range of credit cards to choose from, Halifax provides customers with flexible payment options and rewards programs.
Car finance: Halifax offers car finance options, allowing customers to purchase or lease a new vehicle, with flexible repayment terms and competitive interest rates.
Mortgages: As a leading mortgage provider, Halifax offers a wide range of mortgage options, including fixed-rate and variable-rate mortgages, to help customers purchase or remortgage their homes.
Savings: Halifax provides customers with a range of savings options, including easy-access savings accounts and fixed-rate bonds, to help them save for the future.
Investing: With a range of investment products, Halifax helps customers grow their wealth over time, including stocks and shares ISAs and pensions.
Wealth management: Halifax's wealth management team provides personalized investment advice and portfolio management services to high net worth individuals and families.
Home insurance: Halifax offers home insurance policies, providing customers with protection against damage or loss to their homes and contents.
Car insurance: With a range of car insurance options, Halifax helps customers protect their vehicles against damage or loss.
Life cover: Halifax provides life insurance policies, ensuring that customers' loved ones are financially protected in the event of their passing.
Banking online: Halifax offers online banking services, allowing customers to manage their accounts, pay bills, and transfer funds from anywhere.

Location and Access

Halifax at 29 High St is conveniently located in the heart of Salisbury, Wiltshire. The branch is easily accessible by public transportation, with several bus routes passing nearby. The nearest train station is Salisbury Station, which is a short walk from the branch.

The branch is wheelchair accessible, with a ramp entrance and adapted facilities. Halifax is also LGBTQ+ friendly, providing a welcoming and inclusive environment for all customers.

Featured Characteristics

* Personalized service: Halifax prides itself on providing personalized service to its customers, with friendly and knowledgeable staff available to assist with all banking needs.
* Convenient location: The branch is conveniently located in the heart of Salisbury, making it easily accessible by public transportation or on foot.
* Wide range of services: Halifax offers a wide range of banking services, including personal and business banking, to meet the needs of individuals and families.
* Online banking: Halifax offers online banking services, allowing customers to manage their accounts and pay bills from anywhere.
* Wheelchair accessible: The branch is wheelchair accessible, with adapted facilities to ensure that all customers can access the services.

Practical Information

* Address: 29 High St, Wiltshire SP1 2NN, United Kingdom
* Phone number: 3457203040
* Website: branches.halifax.co.uk
* Opening hours: Monday to Saturday, 9:30am to 5:00pm, Sunday, 10:00am to 4:00pm
* ATM location: The branch has an ATM located on site, allowing customers to withdraw cash and check their accounts.

Opinions from Customers

Halifax at 29 High St has received an average rating of 2.7/5 from 25 reviews on Google My Business. While some customers have praised the branch for its friendly and helpful staff, others have commented on the long queues and limited availability of certain services.

Some positive aspects from reviews include:

* "The staff at Halifax are always friendly and helpful. They go above and beyond to assist with my banking needs."
* "I've been using Halifax for years and have never had any issues. The branch is convenient and well-located."
* "I was impressed with the range of services offered by Halifax, including online banking and mobile banking apps."

However, some customers have also commented on the following:

* "The queues at Halifax can be long, especially during peak hours. I've had to wait for over an hour to speak to a representative."
* "I've had issues with the ATM on site, which has been out of order for several days."
* "I'm not impressed with the limited availability of certain services, such as mortgage advice. I've had to visit a different branch to get the help I need."

👍 Reviews of Halifax

Til

5/5

I have had to go to Halifax branch for my name to be changed on my bank accounts @ 9.28am on Wednesday the 9th of October 2024.
Unfortunately the lady Kelly who looked at me with pity from the start I walked through the doors of Halifax branch @ Salisbury dealt with me badly and sadly talking to me so arrogant it made me feel like I wasn’t a customer but rather someone who is barely accepted at Halifax Bank even though I have been using Halifax since 2016 I believe. She wasn’t helpful at all and she should receive a full customer service training. No wonder why this place got only 2.7 stars out of 5 stars.
I would like to give Kelly a 0stars for not even trying to help a customer of Halifax Bank.
Lucky for me Kelly has been sent in and a new lady appeared who was to be so helpful it turned things around! Joy was lovely and helpful and was joy to deal with to be honest. She was knowledgeable and helped me with every question I have had and helped me with my every request.
If it wasn’t for her I would be considering closing my bank accounts with Halifax, just because of Kelly and her attitude towards me the customer.
As mentioned 0 stars for Kelly and 5 Stars for Joy.

C J.

1/5

Had lost my phone and wallet. Meaning no online banking or card to use a atm. I went instore with my passport to prove my identity. Though they agreed that I'm the card holder they refused to allow me to get cash out or transfer any money. Told me I need to go without until I've got a new card. Luckily I have accounts with other banks otherwise my kids wouldn't be able to eat for the next 5 working business days it takes for my card to arrive

Johnnie P.

1/5

We drove all the way from Ringwood to find Salisbury's Halifax branch closed on Thursdays. Whereas their Web site says they're open!

Toncor12

5/5

I genuinely believe Halifax has improved substantially since many of the one star reviews were posted. The staff are attentive, caring and solved many problems regarding my power of attorney difficulties in an efficient and professional manner. They have a lady patrolling the banking hall asking if she can assist you which is a very nice touch. Well done to Manager and staff there. Tony

Williep

1/5

Very disappointed. I was with Halifax for 6+ years and I never could have a product with them. When I asked for a credit card they said I can have one (my credit score was good and I needed any type of lending for my score to be excellent) however, when I applied it was declined, so I contacted credit card team and they told me to apply again (I was nervous it will affect my credit score) anyways I did it what I was told as they are the “experts”. It was all declined once again. My credit score was affected, of course! I contact the credit card team and visited this branch and, they told me: “leave it with me, I will investigate this further and contact your back” and guess what? I never hear anything from them. So I have switch my bank with a very low credit score and trying to building up my record with my new bank. After 6 months with my new bank they have offered me a credit card, loan, overdraft and I look forward for my future mortgage with them.

a huge lack of communication between the staff members, zero ownership, customer service is very appalling and contradicted (listen to the calls and get QA correctly).

ming W.

1/5

I been with Halifax for more then 10years and been many branches including in Scotland and all staff are very friendly n helpful in all kind. But at Salisbury the staff are totally different between heaven n hell. Not willing to help, bad attitude, racist, not friendly and the worst is hopping customers not to came for any transactions. Even don't have any customer around still not willing to help when we needed. Hopefully management will look into this problem. Come to the worst if the branch is closed the staff will still blaming others and not looking into the service problem. Thx

RICHARD J.

2/5

Saturday morning and only 1 till counter open as usual plus a queue of 4 people at the Customer Service Desk in the public area part of the Halifax. Wanted to transfer some money from a current account to another and have done this at both the Till Counter and also on the I pad at Customer Services in the past. As the lady on the Till Counter was not occupied went over to her to ask to do this transaction. Was told not possible to do this at the Till Counter as there were enough Halifax staff out in the public area to deal with this transaction using I pads. So she was content to sit gazing out through her glass screen into the public area doing absolutely nothing watching yet enough person join the queue to wait for an I pad to become available. Very poor customer service especially on a busy Saturday morning.

Paul M.

1/5

After 17 years as a Halifax customer I was truly disappointed at the shocking attitude and poor customer. This branch used to be friendly and helpful but having not visited the branch for 6 months it would seem that the customer service training has stopped. It's a sad end to an otherwise satisfactory relationship. One moment of dreadful service and another customer leaves.