GloverPriest Solicitors Tamworth LTD - Tamworth

Sylwia J.

As mentioned from my partner below, we are very disappointed regarding the service and communication provided from Gloverpriest, few months after the purchase, we have contacted our estate management to ask the details to log in and pay the service charge, we have been told by First Port (estate management) that they were not aware that the property has been sold and that our solicitor hasn't sent any documents or notifications about it, also to make the things worse , we found out that there were some fees to paid (around 700 pound) for update the name on their system (glover priest hasn't mentioned any fees in none of the email sent, didn't mention anything in the last final bill).

Since December, we tried to contact the studio many times, (our Brooker had few conversations to) , never had chance to speak with Rachel (the solicitor who was dealing the case from the beginning) , we sent many emails , not even a single answer back , after so many calls where we have been told everything and nothing, we choose to make a formal complain because of the stress and time wasted, complain sent on 27th of Feb,as today 1st of May , after few different calls to reach the solicitor who was dealing the complain, we didn't get any response, totally ignored!!!!!!

All the stress and time wasted caused by this issue, it could have been sorted with an apologise & doing what they have been paid for.

As first time buyer we were not aware regarding all the documents, we trusted glover priest, we paid a service that has not be fully guaranteed.

Lucy W.

Buying a flat with gloverpriest and the only communication I've had with them is when they asked me for money. Had the mortgage offer for a week now and been emailing trying to get an update to see if the searches have started etc and nobody is responding to me. Massively regret using them.

Angelo Z.

Awful service and lack of communication with clients, I bought my first house on 6th September 2024 and I’m still trying to deal with them because who was dealing my case forgot to mention and fill all the documents to send to the estate management, after few months I found out by myself that glover priest hasn’t sent any communication to the management and that I should had pay about 700 pounds to update my name on the property, since December I called the office of Tamworth at least 50 times, been sending lots of emails to chase them to getting the case done, completely ignored!!!
The only few times I have reach out someone to speaking to, I only get lies and not calling back, I choose to make an official complain because of the stress and negligence I was getting from the studio but then after 2 months where they should give me any response , I’m still chasing them to get an answer, been calling for 3 days in a row and apparently the woman who was dealing the complain, never had time to send me an email or call me back, 7months of been completely ignored, saying lies of documents been sent and people who never called back, I’m stuck in this situation and I would need to spend other time dealing with legal ombudsman when they could easily apologise and get at least the documents sorted.

Michael A.

Great service from start to finish with regular communication from Steph and Rachel. House sale went through ahead of schedule and would highly recommend Glover Priest!

Mark R.

Excellent service and communication from Adam at GloverPriest. We had a couple of last minute issues with the conveyancing process that were handled brilliantly by Adam.

Thanks for helping us navigate through a stressful time!

Lydia W.

We have recently sold and purchased through GloverPriest and were very disappointed by the service given. Everything had to be chased by us weekly. We even had to source our own searches after being told they were waiting for them for 8 weeks. Once we got hold of them, we found out the searches were returned to GloverPriest a month before. They refuse to speak to you on the phone, saying they're busy or out office unless you kick up a fuss. When you do speak to them, they have no idea who you are and what is happening with your move. We were made to believe that it was a simple chain but were made aware a few days before completion that there were circumstances that we were not informed of but were crucial to completing our move. This occurred on two completion days despite other solicitors in the chain saying GloverPriest knew for months. We were told we'd be made a priority on completion day when in reality the money needed for our purchase was sat on by GloverPriest for 2 hours. They were uncontactable and we were left uncertain of whether we'd be completing that day. We were due a balance payment 3-5 days after completion. After over a week of waiting for this, we had to contact GloverPriest and they hadn't yet completed the transfer. We ended up getting this 2 weeks after moving. I would not advise using this company.

Paweł S.

I`ve picked this company to help with my mortgage based on others review.
I can honestly say they are great.
Quick, professional, well knowledged. I was always up to date with my case as communication is on great level too.

Thank you for your support and for your patient to me.

Joe P.

Just used Glover Priest Solicitors Tamworth to handle the sale of my property and also my purchase of my new home. The service was outstanding and made what is one of the most stressful things ( moving home ) a smooth process we had a couple of hiccups along the way but these were dealt with in a very professional and quick manner to move the chain along. We had the pleasure of dealing with Rachel Freeman and Jane Hilton who were both lovely , they dealt with the whole process and kept us up to date with progress until the very end, Nothing was too much trouble and they always come back to you very quickly with any questions we had. I would recommend these lovely ladies, this is the second time we have used this company and they are great.