Global Investigations Ltd - Kingston upon Thames

Frances B.

Incredibly fast and efficent. I found Global highly professional, disceet and easy to work with. They understood my needs and dealt with it accordingly.
I shall recommend them highly to friends and family in need of thier professional servcies.
I also found Global to be cost effective and great value for money.

Only F.

Absolutely APPALLING service!!

Following a phone call with your office, I was spoken to by an extremely disrespectful and unprofessional receptionist/admin staff member. When I expressed how appalled I was at her dismissive and unhelpful attitude, she responded with “ditto” and then abruptly terminated the call.

I was forced to call back and request to speak with a manager. Instead of handling my concerns professionally, the owner attempted to redirect me anywhere apart from the service I was enquiring about. When I made clear that I had already employed a private detective, he began to speak negatively about them, claiming they had “scammed so many people.” Not only was this highly inappropriate, but it also came across as defensive, dismissive, and deeply unhelpful while I was trying to make a genuine enquiry.
The entire experience was traumatic, insulting, and utterly unacceptable. For a professional office to treat members of the public in this way is disgraceful.

Training and supervision are clearly lacking.
Complaint-handling procedures are either non-existent or being ignored.

The staff I spoke to showed zero respect, zero accountability, and zero professionalism.

I left the interaction feeling disrespected, undermined, and appalled. If this is the way your office treats potential clients, I dread to think how actual cases are managed.

This was not just poor service, it was shocking misconduct from both front-line staff and management.

Then the owner has the cheek to lie and say he has not received a call like this. This is the problem with the back street companies in the Uk got a bunch of liars and crafty corrupt people claiming to be decent. Absolute joke !!!!!! STAY AWAY

Also I have an amazing job and it’s nothing to do with what you do, just to confirm I’m not a competitor I’m a consultant and you require some serious professional training. Your response says what you are as a company

Inexperienced waste of time.

Sau

I engaged this investigator with the expectation of receiving accurate and professional work, particularly around verifying employment history and providing clear supporting information. Unfortunately, my experience was disappointing.

Key issues:
• From the outset, the investigator acknowledged that some details I requested might be challenging to obtain, but still gave me full assurance that they could guarantee results and asked for full payment upfront.
• The report contained serious errors, including mismatching the subject with an entirely different individual.
• When I raised these discrepancies, they were explained as “typos” or errors on LinkedIn, which I found unconvincing.
• Assurances were given at the start (such as employment history and pictures being provided), but these were not delivered.
• At one point, I was advised to “knock on the door myself,” which I felt was unprofessional and undermined the service I had paid for.

On the positive side, the investigator was responsive, even during holiday, and did trace residential history accurately. However, the core deliverables I paid for were not provided to the standard promised.

I have also noticed that other negative reviews have been dismissed as “fake” or justified on the basis of discounted fees. In my case, I paid in full, upfront, based on their assurances. If offering a discount meant providing incomplete or lower-quality work, then I would question the point of offering one at all. Customers should be able to expect accuracy and professionalism regardless of price.

Overall, I did not receive the level of accuracy or professionalism I was assured, and I would not recommend this service to others.

Rachel H.

I approached Global Investigations to find information which was outside UK. I thought this would be a problem, but they were on it straight away. They kept me informed, and knew exactly what to do. I've never asked for an investigation in to someone in my life but it was handled professionally and respectfully. I received a report with lots of detail and information that was a revelation to me. Thank you. I would definitely recommend.

Nasaybah H.

I cannot recommend Global Investigations highly enough or express my gratitude for their exceptional service. From start to finish, Jack was by my side every step of the way, keeping me informed and being transparent at every stage. The level of professionalism and efficiency was impressive, but what truly set this experience apart was Jack's commitment to making me feel reassured throughout the process. His clear communication, dedication, and genuine care turned what could have been a stressful experience into a seamless one. It was truly a pleasure working with him, and I would highly recommend Global Investigations to anyone in need of reliable, top-tier service.

Vitor M.

Really liked the people behind Global Investigations. I wanted a trusted service that I could rely on for legal reasons, and Michelle and Jack were very good throughout the process. Very good report at the end.

If I need such service again, they will be the first people to call.

Jessica F.

I used Global Investigations to help me find a long lost friend after years of failed searches by myself. Today we were reunited because of this company. From start to finish the process was very straightforward and fast, Im so happy I chose this company. Thank you so much

Jon C.

After being badly let down by another PI on a commercial case (a stranger had been trying to damage my business) I approached Jack of Global Investigations. His service was quick and highly effective. With Jack's help the miscreant was quickly identified. I thoroughly recommend this company, additionally the support staff are super friendly and a delight to deal with. I hope I don't need a PI again but if I do, he will be the man I call. And as a postscript the miscreant received quite a wakeup call. After reflecting on his actions, he certainly won't be harassing anyone else. Happy days all round!