Gilson Gray LLP - Lincoln

Gwendolyn DeSilva

I am currently in the midst of an extremely frustrating experience in using the Lincoln Gilson Gray office for the sale of my property. What should have been a pretty easy process has turned into a two month delay (at this point) in getting to a completion date. This is primarily down to delays in queries being handled by my assigned solicitor at Gilson Gray.

I was only made aware of the fact that my solicitor was not handling by buyer's queries when I was chased by my estate agent in charge of the sale of my property. For example, my buyer's solicitor requested a copy of the signed Title Transfer (TR1) on 4 September. I was only made aware of needing to sign this on 8 November when I called the office and asked for the 6th time in 3 weeks if there was anything outstanding I needed to provide. I was chased again today by my estate agent saying my buyer's solicitors were waiting for answers to queries. I couldn't believe it. I had spoke to my solicitor 3 business days ago and she said that there were no outstanding queries. Yet, when I called to chase about these queries, my solicitor indeed 'claimed' she had got these queries at least 4 business days ago. (I suspect it has been longer.) Yet, then why didn't she mention it when I spoke to her 3 days ago. More worryingly, if I hadn't called to chase, when would I have found out about it. Additionally, my mortgage redemption letter has yet to be requested from my mortgage lender, despite asking them to do this over a week ago, and despite the fact we are days away from getting to a completion date.

I have had to chase EVERY STAGE of this process! Communication between parties has been extensively delayed, causing at least a TWO MONTH delay in getting to completion.

I have raised a complaint through the appropriate channels, but am only told that it is being investigated and a report will be provided in 4 weeks. This does nothing to help the present situation being eased. What does that say if management doesn't take complaints with concern and urgency?

I am still hopeful that things will get resolved in the next few days. I'll provide an update when the sale is complete and my complaint has been investigated and handled.

Until then, I would avoid using Gilson Gray Lincoln office for the sale of a property at all costs.

Eimantas Alkevicius

I’ve had an incredibly frustrating experience with Gilson Gray solicitors throughout the process of purchasing a house. What should have been a straightforward case has been delayed for weeks due to their lack of communication and incompetence.

From the beginning, there were constant delays, and I had to chase them repeatedly for updates. I’ve gone days, even weeks, without hearing anything. A crucial issue with the deposit, which was raised months ago, was only flagged at the last minute, causing unnecessary stress. Even after resolving the deposit issue, they failed to provide timely updates and have been sitting on a simple written confirmation from the lender for over two weeks, despite receiving a response from them within 48 hours the first time.

Their solicitor, Aisha, has been off sick without proper coverage in place, and no one seems to take responsibility for moving things forward. I've had to constantly chase them, which has been beyond stressful. It feels like I’m the one doing all the work to get my own purchase completed.

Overall, this has been an extremely unprofessional and frustrating experience, and I would not recommend Gilson Gray to anyone looking for reliable and efficient legal services.

MrSlimjim1993

If I could give 0 stars I would. The way this firm operates is absolutely disgusting, they have no consideration for the impact their actions, or lack of, affect peoples lives.

We recent sold a property and our buyer used the Gilson Gray Lincoln branch, from the start there were issues, queries being raised one at a time and at the last minute, weeks of silence only to raise another query when we asked for an exchange date.

The last 2 weeks before we finally moved were absolute hell. We were supposed to exchange on the 1st November and complete the following Friday. Every day our solicitor and estate agent were told lies, mislead, completely ignored or delayed by Aisha who was the person working on this case.

First she told us she was waiting for the buyers final authorisation to exchange, but the buyer was calling the estate agent complaining that she hadn’t received anything from Aisha, couldn’t reach her on the phone and wasn’t getting a call back or email response.

We had our estate agent chasing the lender to confirm funds could be released in time to complete only to find out Aisha hadn’t requested the funds 3 days before as she claimed. She then said she will request it while on the phone to the broker, it was not requested until nearly 5pm which was then too late for us to get confirmation and exchange.

When the money was finally authorised she raised another query regarding our property and declared it to the lender, the document she wanted was for shared ownership properties, which ours wasn’t. After our own solicitor went back and forth with her for an entire day and finally typed out the email for her to send to the lender, they accepted. Only for Aisha to declare that she had asked for the wrong document and she needed something else in order to exchange, the document should have been requested months before!

This happened at 5pm the day before we were due to complete….

We scrambled to get her the document the next day only for her to say that she had sent the funds back to lender and would need to wait to request them again.
After chasing all week we find out the funds weren’t sent back until Monday even though she said she did it Friday. The money wasn’t requested until very late on Wednesday, they only managed to exchange at about 4:30 on Thursday when we were due to complete on the Friday.

Even on the day of completion Aisha caused issues, she did not send the funds from our sale to our solicitor until after 2pm! This then delayed our onward purchase, they were the first in the chain so there was no reason for the delay and this meant we were sat outside our new home without keys and our possessions loaded in a van until 4:30pm!

If you are selling or buying a property and somewhere in the chain someone uses Gilson Gray I would run a mile. Believe me it’s not worth the stress.

seyi solesi

Joanne was so helpful in making our first house possible. Always responding promptly and giving guidance. I'm super happy to have used Gilson Gray LLP. They are the best among the rest. I will recommend them to all my contacts, trust me, you won't regret using them. Thank you.

Nick Wells

Used Gilson Gray as a recommended solicitor for conveyancing services on the sale of my house & onward purchase.

All was fine up until the point of exchange then completion as when you need to actually speak to somebody, you can't! Endless phone calls, constantly having to chase and calls/emails often not returned, not to mention stress and frustration throughout the process. I only found out that I'd completed on my sale/purchase from my estate agent; was not even contacted by Gilson Gray!! Very un-professional at times I must confess.

So for those looking to use Gilson Gray for conveyancing; I would suggest read the reviews here - I wish I had before I instructed them. Would not recommend.

Georgia Acton-Barker

We used Gilson Gray as a recommended solicitor and they were amazing. We were appointed Joanne Carlton and we are absolutely blown away with her service. She made the process so easy and smooth. Everything was done so efficiently and we couldn’t be happier. Thank you Joanne and the team for making this such a pleasant experience for me and my partner. We would highly appreciate recommend.

Daniel Price

Our experience with Gilson gray has been poor from the beginning. We chose to use Gilson gray when our offer was accepted on a house back in June.
They was recommended by our local estate agents. We have found them to be unresponsive to enquiries for weeks. We are constantly being contacted by our buyers estate agents as they cannot get through or speak to anyone handling our conveyancing. Our first solicitor was unreachable for weeks only to find out she had left the company and nobody let us know. Weeks later we finally got assigned a new solicitor. We are now having the same issues yet again.
We are so close to completion and now all correspondence have yet again ceased! When we call the head office we are promised a call back from someone dealing with our conveyancing but nobody ever responds.
We are extremely unhappy with our choice of solicitors. We are about to lose our buyer as they have lost confidence that they will ever get a moving date.
We expect better service considering the cost of moving.
Extremely unprofessional company! This is still ongoing so maybe this will spark some urgency! Who knows. Guessing the fact they don’t read their emails I can’t imagine they will read this!

Giulia Corbella

I have employed Gilson Gray for the purchase of my property. Mark Booker and his team were very thorough and efficient. Dale Mills in the post completion Administration was excellent and managed to resolve an issue after so much back and forth. I am very pleased with the service and will definitely employ Gilson Gray again.