Gallagher Bassett International Ltd - Ipswich

Gallagher Bassett International Ltd: A Detailed Overview

For organizations seeking robust small claims assistance, Gallagher Bassett International Ltd presents itself as a notable entity. Situated at 48 Felaw St, Ipswich IP2 8PN, United Kingdom, and reachable at 8452603014, the company operates with a specific focus on streamlining the process of handling smaller legal disputes. Their website, gallagherbassett.co.uk, serves as a central resource for information and service details. This document provides a comprehensive analysis of Gallagher Bassett International Ltd, encompassing its core competencies, operational details, and customer feedback, offering potential clients a well-rounded understanding of their services.

Company Profile and Specialties

Gallagher Bassett International Ltd specializes primarily in providing small claims assistance. This service is designed to help businesses navigate the often complex and daunting process of pursuing or defending claims under a certain monetary threshold. They don't typically handle large-scale litigation; instead, they concentrate on offering support and guidance to clients facing matters typically resolved through small claims courts. This targeted approach sets them apart from general insurance providers or legal firms that might handle a broader range of legal cases. The company’s expertise lies in the practical aspects of the small claims process, including documentation preparation, court filing procedures, and client communication.

Location and Accessibility

The physical location of Gallagher Bassett International Ltd at 48 Felaw St, Ipswich IP2 8PN, United Kingdom, is strategically situated within a commercial area. It’s important to note that the company offers accessibility features to accommodate individuals with mobility limitations. Specifically, they boast a wheelchair-accessible car park and a wheelchair-accessible entrance, demonstrating a commitment to inclusivity and ensuring ease of access for all clients. This commitment to accessibility is a positive attribute and reflects a dedication to customer service.

Customer Opinions and Ratings

Currently, Gallagher Bassett International Ltd has 32 reviews on Google My Business, offering a valuable insight into the experiences of past clients. However, the average opinion stands at 2 out of 5 stars. This suggests that while the company may possess valuable expertise, there are areas where they could improve based on customer feedback. A significant portion of the negative reviews highlight concerns regarding communication and responsiveness. Some clients report difficulty reaching representatives and perceived delays in receiving updates on their cases. Conversely, positive reviews often praise the company’s knowledge of small claims procedures and their willingness to assist clients with the initial stages of their claims. It’s crucial for prospective clients to carefully consider these mixed reviews and conduct their own due diligence before engaging their services.

Key Features and Services

• Small Claims Support: Core service focused on assisting clients through the small claims process.
• Documentation Assistance: Support with preparing necessary legal documents.
• Court Filing Procedures: Guidance on navigating court filing requirements.
• Client Communication: Maintaining clear and timely communication with clients regarding their cases.
• Risk Management Consulting (Secondary): While primarily focused on small claims, they may offer related risk management consulting services.

Recommended Information for Potential Clients

When considering Gallagher Bassett International Ltd, several pieces of information are particularly relevant. Firstly, it’s advisable to thoroughly review the customer reviews on Google My Business to gain a balanced perspective on the company’s service quality. Secondly, contact the company directly at 8452603014 to discuss specific requirements and inquire about their fees. Thirdly, explore the website (gallagherbassett.co.uk) for detailed information on their services, policies, and contact details. Finally, given the company’s accessibility features, it’s recommended to confirm that the location is suitable for any mobility-related needs.

Contact Details:

Address: 48 Felaw St, Ipswich IP2 8PN, United Kingdom

Phone: 8452603014

Website: gallagherbassett.co.uk

Specialties: Small claims assistance service.

Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.

👍 Reviews of Gallagher Bassett International Ltd

Michael L.

1/5

If I could provide a ZERO star review I would. I feel conned and let down by their blatant closing ranks on a claim that was not my fault even though the third party admitted FULL responsibility from the outset over 14 months ago and yet Gallagher Bassett, the Loss adjusters, and CARROLLS who insured the building refuse to give me back my excess. If this happens to you go immediately to register a complaint with the FSA insurance ombudsman. I have.

Karolina P.

5/5

My boyfriends car was hit by a bus who are insured with GB, we were worried at first from reading some of the reviews but everything went smoothly from logging the claim with them to being paid out a fair settlement on the car, the whole process took a number of weeks for which we had a hire car for the entirety of and then some. 10/10 not much hold time, simple processes and easy to deal with. I work in motor insurance and couldn't ask for more.

skylife F.

1/5

1 year to complete the case and they very professional liars so becarefull dont jump on they trap and i dont no how come this company exist in this country they working like USA amrican system and they treat people like that

Richard B.

1/5

Nothing short of atrocious to deal with. Their driver decided to drive into my neighbours car which subsequently hit mine - on Xmas day. Gallagher Bassett immediately threw me a lifeline pretending to be fully able to help and resolve my damage swiftly and professionally. This was a complete lie.

It's now February the 14th, I've had to do all the chasing, both cars are sat on the public road, damaged. Both are written off (chased, again), only my neighbours has been paid for (but still not collected) and we have both received false and misleading information about who is recovering the cars.

No one in the teams at GB seem to have any idea what on earth they are doing. Copart were given completely wrong information about me (My Reg - Make and Model, but inexcusably the initial drivers name, address and number!) and I feel this company are just hell bent on using smoke and mirrors to get folks to give up.

Ombudsman has been contacted for initial advice.

AVOID where you can, and force your own insurance company to deal with these jokers.

egon M.

2/5

Over 30 phones call, not been answered once.
Emails sent, not been replied to once.
Left many messages with the promise "We will get back to you in 24 hours", guess how many times I've been contacted. Yep, not once.

**Update**

Finally managed to get through, when I did I got moved into the repair company and everything was sorted in a few hours.

If you can get hold of someone, they seem ok. It's the getting hold of someone that's the hard part.

But there is no excuse for not replying to emails, or not ringing back if they claim they will. And the lack of contact during what is a stressful time really makes life unpleasant.

Stewart M.

1/5

This so called excuse for a reputable insurance company is the most frustrating,non caring ignorant lot I have ever had to deal with. It took me about six months to get my claim for compensation acknowledged, only to be told that as I had no financial loss, as my claim for stress and inconvenience did not warrant moral compensation.
In fact they totally dismissed my claim out of hand.
Very disappointed and disgusted.

Imran A.

1/5

Very bad experience with them, completely slow in response. We pay insurance for what reason? We shouldn't have the need to chase issues up everyday. They charge you a premium to do this on your behalf. But unfortunately these insurers are devastating. I will never recommend this insurance company to anyone in the taxi trade. Along with the brokers go by the name of (milestone insurance brokers)

Liz P.

1/5

CSA Administration, part of Gallagher Bassett Int, which handles travel insurance claims for Staysure among others is slow, disruptive and incompetent. It continually asks for the same documentation and information in a frustrating ground hog day. I have been waiting SEVEN months for my claims to be processed and I'm still being asked for documents they have been sent several times before. Ironically, Staysure has a 5 star Defaqto rating and equally high ratings on Trust Pilot. It is totally undeserved given that they wash their hands of their customers the moment they need to make a claim and leave them at the mercy of an ever-changing number of personnel at CSA.