Eric Robinson Solicitors - Hedge End - Southampton

Jennifer Williams

I just bought my first home, and Angela Payne helped me. I could not be happier all around with both the purchase, and the service that Angela provided me. Her attention to detail saved me in a few instances, and her timely, professional, and accurate handling of my purchase was just fantastic. I am over the moon with this commitment, and I don't think I could have done it without Angela. I highly recommend her for your legal needs, and will use her again if/when the time comes.

Matt

Angela Payne acted as my conveyancing solicitor for the sale of my property and throughout the entire process, the service she provided was outstanding!

From initial appointment and through to completion, communication was both clear and prompt, enabling me to make informed decisions.

At times, where the transaction was being frustrated by the other party to the sale, Angela always made herself available for a phone call, providing both reassurance and soundboarding on ideas on how to keep the transaction moving forward, whilst maintaining a friendly and professional manner at all times. I felt confident that she was acting in my best interests.

Angela is an excellent representative of Eric Robinson, and I am very grateful for the services she provided and would highly recommend.

Elliot Haywood

First house- We used Eric Robinson when buying our first house. Communication was amazing and they made the process very stress free (As stress free as moving house can be). Thankyou to Kelly and Charlotte!

q brooo

We used this company for a dispute. After a few months, we decided to change company due to their slow response times, unclear advice and double billing of time. What I mean by double billing is this: Some emails came in to them that just needed forwarding on to us. They were typically attachments or one line emails. We got billed one "minimum billable period" for them to 'receive' an email, and then another for them to hit the forward button. 12 minutes billed for 1-2 minutes work. Sounds small? That's £60 to get an email forwarded, and it was their standard practice.

Shortly after complaining our solicitor completed a load of work against our instructions and billed us for it.

We disputed the bill, and the ombudsman eventually agreed with us that the double billing was not within their T&Cs but unfortunately would not intervene on the subjective element of the uninstructed work.

What would a company do at that point? Hang their head in shame at the double billing customers? No. Having spent £5K with them to get nowhere, they are currently threatening us with court action for the outstanding £1K bill.

Thomas Curtis-Bennett

I got recommended Eric Robinson from a mate who used them for a purchase of a property.

Hannah Jones was incharge of my first time property purchase. And what is supposedly a quite stressful period; Hannah was always reassuring, helpful and guiding. Her communication was great and was someone I could always email or phone without an issue

I would highly recommend Eric Robinson. And I can’t thank Hannah enough for being part of this process

Josh Adams

My brother and I have just recently purchased our first home together and the staff that we dealt with were fantastic. We had the pleasure of being looked after by Carly Dawson and Hannah Jones. At no point in time were we left in the dark about anything at all. The whole process was made easy and stress free for ourselves. Furthermore, any questions we had were answered in a timely and professional manner, especially considering my brother and I had difficulty understanding some of the terminology related to the purchase of a house. I would recommend Eric Robinson Solicitors and the staff within to anyone who requires the kind of services these solicitors provide.

Bradley Natt

Eric Robinson have been truly faultless start to finish in my recent property purchase. I was lucky enough to have both Hannah and Carly whom did their upmost to achieve results in my short timeframe. Communication was clear and precise and I never felt a burden to ask questions. Responses were quick and always acted with my best interests in hand. Haven't a bad word to say about the team. Would highly recommend for a seamless and please transaction.

Rachael Edwards

I have just moved house, Angela Payne acted as my solicitor for the sale and purchase of both properties. It was a smooth process with clear , regular and prompt communication from Angela. I would highly recommend Angela and Eric Robinson at Hedge End.