Ellis Jones Solicitors | Swanage - Swanage

Nora

We recently bought a flat in Swanage and had the pleasure of working with Melissa at Ellis Jones Solicitors. From start to finish, Melissa was absolutely fantastic. She was incredibly professional, knowledgeable, and thorough in every aspect of the process.

What really stood out was her attention to detail — she carefully checked everything, flagged up anything that needed to be looked into, and made sure we fully understood each step before moving forward. It was clear she truly had our best interests at heart.

Melissa kept us well informed throughout the entire process, always quick to respond to any questions we had and happy to explain things in a clear and reassuring way. Buying property can be stressful, but her calm and confident approach made the experience so much smoother for us.

We felt very well looked after and wouldn’t hesitate to recommend Melissa and the team at Ellis Jones in Swanage to anyone needing a reliable and professional solicitor. Thank you again, Melissa, for all your help — we really appreciate it!
Nora & George

Liz

Ellis and Jones provided a great service for a recent conveyancing service. Melissa Windeatt was incredibly efficient and approachable, answering questions and keeping us updated (unprompted) throughout. Any contact with the rest of the team were equally professional. Overall it felt refreshing having such a friendly, professional service during what could have been far more stressful time. Thank you.

mojo2418

Sophie Webster gets 5/5 she was wonderful throughout my flat purchase. Fast detailed responses and very supportive through the whole process especially for a first time buyer with the help to buy isa and lots of silly questions.

As part of that process we weren't able to extend the lease so I had to wait the 2 years of living in the property.

I wanted to enlist Sophie's help to get this sorted but she was on mat leave, which is completely understandable.

I reached out the the main contact form and didn't hear anything.
I reached out to George Patey at wimbourne office didn't hear anything.
I finally got a response from Craig after speaking to family member who used to work with Craig.

Craig was very responsive at first thinking I can finally get this lease extension sorted however became completely responsive between 16th May to now. This I wasn't expecting from the head of conveyancing, I would have been more than happy to speak to someone else to explain the basics of the process to me.

Craig has unfortunately fallen unwell which is unfortunate, life happens, which can't be planned but it seems that either there is no read-access to his email box or its just poor email organisation but they seemingly didn't have records of my emails and so were asking me the state of the enquiry. For a solicitors I expect a higher standard.

I will not recommend Ellis jones either this location, Wimborne or Bournemouth to anyone just in case they deal with someone else not Sophie.

Will be following up this review with a complaint to the head office because they need to be aware of the systematic issues so something similar doesn't fall through the cracks.

As far as i'm concerned we were right at the start of the process of the lease extension. I made the initial enquiry mid Feb and its not August and i'm going to have to retry elsewhere.

Sophie I wish you and your new family member good health and I wish a speedy recovery for Craig.

EDIT: The next following day I had the firm contact me, apologise and promised to implement some improvements to the web form.
I will update this review to reflect this and shortly after my lease extension has been fully resolved.

Caroline L.

I have used the Services of Ellis Jones Solicitors for many years now including House purchases; Writing of Wills, and Financial advice.
This particular review is in connection with a recent Flat purchase which was overseen by Melissa Windeatt. She did a fantastic job of keeping me informed and dealing with the different issues that arose during the process. Her work is thorough and clearly detailed and I was able to connect with her if I needed to ask something or check in on the purchase.
I highly recommend Ellis Jones and will keep going to them for advice and anything legal related. Thank you to Melissa especially but also to the whole team including the Reception Staff who are always willing to help and knowledgeable about how to get to the right person when you need advice.
Caroline Low

Lisa B.

Recently used Ellis Jones for my house purchase, both Melissa and Craig were very efficient, kept me updated on the progress at all times and were extremely helpful in explaining things. Highly recommend.

Ian H.

Ellis Jones have just completed the conveyancing work for selling my flat in Swanage. Throughout the process they were competent, efficient and very friendly. They also charged exactly what they said they would. Thanks Melissa and Craig. I would definitely use Ellis Jones again.

Paul B.

I was introduced to Ellis Jones in Swanage seven years ago. Since then they have completed nine property transactions for me ranging from sales and purchases to lease extensions. Throughout they have been excellent. Craig Wells and his team are professional, prompt, courteous and effective. I would have no hesitation in recommending them.

Erin F.

We were recommended Ellis Jones through a family member. We couldn’t praise them enough. It was our first house purchase and George and Melissa were always more than happy to answer any questions and talk us through the process. Thank you George and Melissa again!