Dlg Legal Services - Leeds

Helen B.

If I could give 0 stars I would shocking service. The language barrier makes it hard to understand and sort your claim. The communication is almost dead, having to chase my claim still almost 2 years later. Worst company ever was recommended by our car insurance company I would never recommend to anyone and certainly never going back. The accident I had wasn't my fault but felt like it was using this company. DO NOT USE!!!

Paul L.

When writing to express concerns to the DSLG Legal Services Complaints Dept, rather than asking for details such as who when and where etc, the Complaints Manager, Lorraine Hone worte: -
"As you indicate that you believe we have been dishonest and lack integrity, I do not consider it appropriate for this to be addressed by our complaints procedure or by way of meditation and would recommend that you direct your concerns about our firm to the Solicitors Regulation Authority who deal with complaints of this nature."

As DLG Legal Services are not interested in the details of my concerns I truat they would have no issue with them being published here.

Fouzy B.

Absolutely horrific service. I was sent a witness statement and told to sign I have been trying to contact him for the last two months to tell them that there is errors in the witness statement and no one's getting back to me

Righteousz Z.

I suffered from a bulging disc due to a car accidents and was told I'm lying even though I had a scan to prove this. Almost been 3 years and still haven't solved my claim. Worst solicitors to ever exist. Avoid like the Rona. Unprofessional and incompetent.

kane H.

Very unprofessional over the phone. They have been dealing with mtmy case for over three years and still haven't got anywhere.

Paola H.

Terrible service they make us stop cause they change driver for 20 minutes and they makes get off the bus and go to the other bus terrible service don’t think about people time don’t even say nothing about they just left us in the bus the driver left.

Katie M.

Would give '0' if I could. The staff are incompetent - I wouldn't have been with this company if it wasn't for it being attached to my legal cover from Esure. The staff leave all the time so clients are constantly passed around, no one passes on messages or keeps you updates and the managers are useless. I have opening a complaint with ombudsmen but I doubt that will change their abilities - avoid!

Michael R.

The most half-baked, abysmal, incompetent service imaginable. Delay after delay and a near complete lack of communication. I wouldn't use them again if they were the last Law firm on the planet.