Cubitt & West Horsham Estate Agents - Horsham

James H. B.

We wanted to take the time to write and thank Cubitt and West for the very professional service we have had from Annabelle Williams within the Lettings department.

My daughter has decided it is time for her to have her own home after having shared as a student and with a friend in Horsham for the past year. As a young person of 23, it can be challenging and a minefield when looking for and securing a new home.
This has not been the case at all and this is all down to the very professional and expert service we have had from Annabelle Williams at Cubitt & West.

From the start to the finish, the process has gone very smoothly with full and respectful communication. As soon as we met Annabelle, smartly dressed and showing great courtesy, we knew this was the new home for Robyn.

The flat is lovely, the service has been fantastic and we cannot fault anything that Annabelle has done.

I could write lots more to be fair and can see Annabelle being a huge success in the Property Management market.

Thank you very much for your support and making all this a wonderful experience for my lovely daughter Robyn.

Best wishes,
James H Baker

Richard J.

I am so delighted and overwhelmed with the service with regards to letting our property through Cubitt and West.

My wife and I had literally arrived at our wits end with another estate agency who were unable to source tenants over a 3 month period without referencing issues and just generally more interested in organising fun runs for staff.

So on scanning the internet I saw Cubitt and West's proposition on their website and it was quite bold - we will let your property in 14 days or we will pay 6 months management fees. So I thought give it a go.

So I called Cubitt and West and had the real pleasure to speak with Jon da Silva and within a few minutes I realised I was dealing with the right person for us and the right organisation for us and he said that the proposition would be honoured although he said they had never had to because they let properties quickly and with above average rent all the time - another bold statement !

So my wife and I signed all the Terms of Business paperwork and within days Jon called me with an offer from a prospective tenant of 10% more than what we were struggling to achieve at the other agent. I mean how good is that !

All formalities were all quickly and efficiently dealt with by the incredibly personable Ethan Palmer and his colleague Annabelle and here we are literally a few weeks after initial contact with Jon with the tenant all moved in and all matters concluded.

If you want great service and helpful people please don't look any further just call Jon, Ethan or Annabelle and relax and let them handle it - thank you to all of you for hard work, diligence and respect - it really is very much and truly appreciated.

Jack I.

Our experience with Cubitt & West Horsham has been nothing short of exemplary.

The whole team has been consistently friendly and helpful, even when delivering bad news on properties. The process with them is streamlined and easy and they have been flexible to our unusual work schedules.

Ethan in particular deserves special mention for his fantastic attitude and genuine care and attention to our situation.

Ilona M.

Fantastic Service from Start to Finish

I had an excellent experience with Cubitt & West Horsham Lettings, especially thanks to Ethan Palmer and Jodie. They were brilliant from the very first viewing right through to moving in.

Ethan was professional, diligent, and made the whole process feel smooth and stress-free. Both he and Jodie were always approachable, answered any questions I had, and supported me every step of the way.

They regularly checked in to make sure everything was on track and provided all the help I needed throughout. It really felt like they cared about making the experience as easy and positive as possible.

I’m really grateful for their support and would highly recommend them to anyone looking to rent in the area.

Thank you 😊
Best Wishes Ilona

Aleks S.

We have had a great experience selling our flat with Cubitt & West. Throughout the entire process, they were professional and kept us updated. We really appreciate the concept of "even no news is news", as we were never left in the dark while we waited for viewings to come in. Ultimately, C&W did find a buyer and we have had a smooth process up until completion with them. A big thank you especially to Rebecca and Lisa for their involvement. If we need to buy or sell again, we will certainly be considering C&W again!

Duane M.

I spent weeks looking for a place to stay and all the agents seemed to just want to get me in and move on but but not Cubitt and West.
The agent that I dealt with (Ethan Palmer) was nothing short of fantastic. He went over and above to help me et the place I was looking for and based on this I will definitely recommend them (especially Ethan) to anybody looking for a rental in Horsham area,

Matthew D. L. P.

After finding the property to rent in Pulborough, we immediately came up against C&W's archaic system of having to "bid" for a rental... something soon to be outlawed I believe. We were keen on the property, so we naturally overpaid, but that was only the start of the horrendous experience, and perhaps the least depressing.

During the tenancy there were a number of occasions where we reported maintenance issues to the C&W, notably concerns with the dated single glazed windows and their deteriorating frames, but nothing was done. The only time maintenance was actually carried out was a leak affecting their Pulborough branch downstairs.

Then it came to the end of the tenancy, we had decided to purchase a house so it was time to leave and we supplied our 2 months notice. This is when the REAL issues started...

Firstly, there was no effort from the agents to attempt to relist the property for a months time, even though we had repeatedly said we were comfortable leaving within a month. However, I know contractually we were obliged to pay the last two months rent so we can't complain too much here, but some pragmatism from C&W would have been appreciated.

Secondly, we officially moved out of the property in May 2025 and you will see from this post it is now almost September. The reason for the delay in reviewing was that it took nearly 4 months to get our security deposit back following a TDS (Tenancy Deposit Scheme) adjudication. Of course, that is due to TDS's adjudication timelines but the fact that TDS were even required to assess this case was beyond belief.

To be forthcoming, the property was a 70s/80s build flat/maisonette that had seen better days. It was in an acceptable condition when we moved in but tired, not professionally cleaned ('fair domestic standard') with visible wear and tear throughout. This was all recorded in the independent check-in report, along with an extensive array of photos detailing the imperfections. Most notable of these was the cheap, stained, lifting (and iron burnt) carpet that could have been there for 10/15 years+ by the looks of it. However, we were happy to move in as it was certainly habitable, just not perfect.

On leaving the property in May an independent report was conducted detailing all of the imperfections and other minor wear and tear from a 1.5 year tenancy. To be candid, we did not have the property professionally cleaned which is atypical, though given the property was not professionally cleaned on arrival we stressed (and stated by TDA) that betterment of the property was not our reasonability, so we cleaned the property to a 'good domestic standard'. There was a special clause in the contract for professional cleaning, but this is in fact illegal under the Tenant Fees Act 2019.

Overall, we weren't surprised by anything in the check-out report as we had left the property in a good condition so innocently expected we'd get our security deposit in a week or two... this was not the case. After weeks for having to hassle C&W (and them replying with some seriously incorrect rights of the delay to deposit return) the they relayed a schedule of damages drawn-up by the landlord accumulating to £1702. Naturally, we were instantly shocked by this as the claims ranged from replacing the carpet (and cleaning it!?!) to a small washing up bowl that was apparently missing (it wasn't).

The majority claims were absurd minus some acceptable wear and tear to paint/walls + new bulbs which we could accept. Absurd mainly because you could see the same "damage" on the check-in report! It was so unprofessional and frankly embarrassing of C&W to give the landlord this platform to ultimately fail following the TDA review from which we got £1152 back.

Unfortunately if you got this far in the review (well done!) I ran out of words to go into detail, but I would seriously avoid C&W where you can! We are just glad this ordeal is over, we've got our deposit, and we hopefully never have to engage with the C&W letting/property management team again.

Sam P.

The agent I dealt with during the process of relocating to Horsham was Ethan and he has been one of the most friendly, personable and helpful people I've ever dealt with when moving. Very efficient process, thank you