Criminal Injuries Helpline - Halifax

Alanna M.

Isha was such a lovely patient lady who made me feel at ease while bringing up all of the past.. keep doing what you are doing helping people lovely lady thanks for your understanding and making this a little bit more easier for me as I was terrified.. wish everyone love and the support is as victims need x

Juliana M.

The process of applying for criminal injury compensation can be very long and, at times, quite frustrating. One of the most difficult parts is the lack of regular updates from CICA—they often don’t inform you of what’s happening with your case, and it can feel like you're left in the dark. It’s also confusing when the person handling your case keeps changing, which only adds to the feeling of uncertainty.

That being said, I want to sincerely thank Isha and Libby from the Criminal Injuries Helpline. They were both incredibly helpful and kind throughout everything. Whenever I reached out, they were quick to respond, always patient, and did their best to explain the next steps clearly. Their support made a big difference, especially during such a stressful and emotional time.

While the overall system definitely has its flaws, the care and professionalism I received from Isha and Libby made things a bit easier to cope with. I truly appreciated having them in my case. 🙂

Georgina H.

I fail to believe that these reviews are genuine, if you check trust pilot you’ll see a very different response. I wasn’t kept updated throughout the claim, just sent spam mail by them instead, wrote to them to check what was happening and I was advised my claim was rejected, without them telling me. They advised that they text me, but knowing the situation I’m in my mobile number is unlikely to be the same. I have no email from them, yet they claim they have. I have got upset about this and you have people who know nothing about you, just the basics start to be rude to you and change their tone once they know they won’t be profiting off your misfortune. My fault for thinking someone via a Facebook advert would be competent and legitimate enough. Wouldn’t recommend.

Diane E.

Hadia was very professional and gentle and it was so easy to speak to her on the phone, she was very helpful and explained everything to the best of her ability

ria R.

Excellent service from Chyanne and she was extremely helpful and compassionate with my case highly recommend thank you for your help

Jamie S.

The company dealt with my claim with pure integrity and kindness and understanding, very polite and stress free. I recommend this company 110 percent

Jennifer D.

Very quickly dealt with my claim with confidence and very happy Isha was very nice lady I was scared as I didn’t think they could do anything due to the time ago it was

Anna

I was very afraid to report, but I dared in a very critical situation and I immediately received help the same day. Don't be afraid to report, there's nothing to lose here. 🫶🏻 Thank you 🙏