Clapham & Collinge - Norwich

daniel leggett

Poor service. A firm that considers basic information on gov.uk as complex. Complaint lodged with managing partner, the response was ironically condescending, noting how we have saved money despite the fact that had we listened to their advice it would have cost us in excess of 10k extra. Definitely would bot recommend!

B C

Fantastic Solicitors, who supported us throughout the whole process of selling a property, outside of Norfolk.

They also had to deal with the property being part of a shared ownership scheme, which was very complicated or made to be very complicated by the housing association! Thank you to both Frances and Louise for their professional patience with them as well as keeping us informed.
Would recommend.

Liz

Many thanks to Jenny Alexander of Clapham & Collinge for her helpful advice in dealing with a Lasting Power of Attorney problem. It was much appreciated.

greg mahony

This is the Ryanair of Solicitors, 0 Star Review! A very shoddy solicitor, they dumped us as clients via email, leaving us feeling like we had just experienced a bad Tinder date gone wrong and I don't recommend this solicitors.

While navigating the intricate process of selling our house in Norwich through Clapham and Collinge, we encountered an unexpected and disappointing turn of events. Despite the initial expectation of good service and an enticing NHS discount, our journey took an unfortunate detour.

After investing time in paperwork, multiple office visits, and initiating the selling process with our buyer, a conflict of interest surfaced. Regrettably, instead of a proactive and transparent conversation on the phone, Clapham and Collinge chose to terminate our association via a single email, leaving us feeling neglected and undervalued.

The termination of our client-solicitor relationship, as they opted to represent our home buyer instead of us, felt reminiscent of a failed Tinder date—dumped by email—rather than the professional and reliable service we anticipated by professionals. The absence of a personal touch, such as a phone call for clarification or discussion, left us disheartened. They dumped us in one email and this type of service couldn't be any higher than 0 star.

In search of a more dependable partner, we transitioned to Fosters Solicitors, who not only provide a superior service but also understand the significance of maintaining open communication. Unlike our previous experience, Fosters Solicitors prioritise client relationships and refrain from terminating them via impersonal emails. Our regrettable encounter on this occasion with Clapham and Collinge only emphasised the importance of choosing a legal partner who values client communication and professionalism.

Update: They also take 30 + days to investigate any complaint, almost feel like complaining about the complaint process itself, makes companies like Ryanair look quick at dealing with issues!

Max

If we could give zero stars for this review then we would. We were told up-front that our purchase could be taken on by Clapham & Collinge without issue after asking if they could deal with overseas gifted deposits. However, 7 weeks into the buying process with minimal contact from the solicitors, they informed us they could not continue as they "Could not meet regulatory requirements for the purchase". We repeatedly asked if they required any documents throughout these 7 weeks to accommodate for AML checks, but they never requested any documents. We are now with a new solicitors that have been moving at lightning pace without issue.

To summarize: Clapham & Collinge made promises that they could not keep and kept us in the dark about their failure for 7 weeks which wasted our time and our house seller's time.

Malcolm Christie

Anna french and her team did a fantastic job of helping me create my will from start to finish, very helpful and friendly staff. Highly recommend. 5*s

Georgia Holden

We loved dealing with Erin and the team throughout the process of buying our first hom together. They genuinely made us feel like the most important people in the world, which says a lot considering how many clients they must have on their plate at one time. I haven't a single complaint or bad word to say; they were flawless from start to finish. Thank you guys!

Richard Roddis

I recently sold a flat in Norfolk using Clapham and Collinge for the conveyancing, with the sale completing in lest than 8 weeks, very efficient with good communication, even though I live in California, USA.