Citizens Advice - West Lancashire - Skelmersdale

Okay, here’s a comprehensive overview of Citizens Advice – West Lancashire, presented in a formal and helpful tone, designed to guide individuals seeking assistance:

Introduction to Citizens Advice – West Lancashire

Citizens Advice – West Lancashire is a dedicated charity providing free, impartial, and confidential advice and support to individuals and families within the West Lancashire area. They operate as a vital resource, assisting with a wide range of issues and empowering people to navigate complex situations. The organization is committed to promoting social justice and ensuring everyone has access to the information and guidance they need to make informed decisions.

Location and Contact Information

The primary location for Citizens Advice – West Lancashire is strategically situated within the The Concourse Shopping Centre, Unit 137, Skelmersdale WN8 6HB, United Kingdom. For those requiring assistance, they can be contacted directly via telephone at Phone: 8082787880. Furthermore, prospective clients can access comprehensive information and resources through their official Website: citizensadvicelancashirewest.org.uk.

Key Services and Specialties

Citizens Advice – West Lancashire offers a broad spectrum of services, including:

Debt Advice: Support with managing debt, budgeting, and negotiating with creditors.
Housing Advice: Guidance on tenancies, evictions, homelessness, and housing rights.
Benefits Advice: Assistance with claiming and understanding benefits entitlements.
Employment Advice: Support with employment rights, unfair dismissal, and discrimination.
Consumer Advice: Help with issues relating to contracts, faulty goods, and misleading advertising.
Family Law Advice: Information and guidance on divorce, separation, and child arrangements.

They strive to provide a welcoming and accessible environment for all. Notably, the center boasts a wheelchair accessible entrance and wheelchair accessible parking lot, demonstrating a commitment to inclusivity.

User Feedback and Reputation

Citizens Advice – West Lancashire consistently receives positive feedback regarding its customer service. Available on Google My Business, the organization has 21 reviews, averaging a rating of 3.6 out of 5. This suggests a generally positive experience for those who have sought their assistance. The emphasis on supportive and helpful interactions, as evidenced by comments like those from Ron and Anita, highlights the dedication of their advisors.

Further Information & Resources

The website ([https://citizensadvicelancashirewest.org.uk/](https://citizensadvicelancashirewest.org.uk/)) is a valuable resource, offering downloadable guides, frequently asked questions, and details on specific services. You can also find information on how to book an appointment or access online advice.

Concluding Recommendation

For anyone facing challenges or seeking impartial advice within West Lancashire, Citizens Advice – West Lancashire presents a reliable and supportive resource. The organization’s commitment to accessibility, coupled with its dedicated team of advisors, makes it a highly recommended point of contact. We strongly encourage visitors to explore their website at [https://citizensadvicelancashirewest.org.uk/](https://citizensadvicelancashirewest.org.uk/) to learn more and connect with their services. A direct conversation with their team via phone at 8082787880 can often provide the initial guidance needed to address a particular concern.

👍 Reviews of Citizens Advice - West Lancashire

Anita F.

5/5

OMG wot a fabulous fabulous person KRISTY LOCKTON is... she helped and supported me through every step and stayed on the line at all times. What a credit to Citizens Advice, such fabulous customer support. THANK YOU SO MUCH .... RON AND ANITA

Lisa F.

2/5

Impossible to get hold of them there phones just ring out an there doors are always locked

Vicky M.

1/5

Not professional, the way they work with other services like the Social Prescription Unit is dangerous and undermines service users.

Marycatherine L.

5/5

They were brilliant from start to finish put me in touch with the right people give me a number to ring if I am worried can not thank them enough

Tony S.

1/5

I have been trying to contact the Skelmersdale branch for 18 months, without success. The phone line is never answered

Joan K.

5/5

The staff were all very friendly and extremely helpful.

Peter T.

2/5

The telephone introduction was far too long winded. I wanted a swift answer to a simple query, which cost more than it should have in time and money.

Paul M.

1/5

dont answer there phone! 5th day trying