Citizens Advice Swindon - Swindon

Citizens Advice Swindon: A Comprehensive Overview

Citizens Advice Swindon is a highly regarded charitable organization dedicated to providing free, independent, and confidential advice and support to individuals and families within the Swindon area and surrounding communities. Situated at Sanford House, Sanford St, Swindon SN1 1HE, United Kingdom, the service offers a vital lifeline to those navigating complex issues related to debt, employment, housing, benefits, and more. With a Phone: 8082787813 and a robust online presence via Website: citizensadviceswindon.org.uk, Citizens Advice Swindon is readily accessible to those seeking assistance.

Specialties: Charity

The organization’s core mission centers around empowering individuals to understand their rights and options, enabling them to make informed decisions and improve their circumstances. They achieve this through a combination of face-to-face appointments, telephone consultations, and online resources. A significant strength of Citizens Advice Swindon lies in its team of trained advisors who possess a wide range of expertise and a genuine commitment to helping others. These advisors are adept at providing clear, concise, and empathetic guidance, tailoring their approach to meet the specific needs of each client. The service operates on the principle of impartiality, ensuring that advice is delivered without bias or prejudice. This commitment to neutrality is paramount in fostering trust and confidence among service users.

Location and Accessibility

The physical location at Sanford House is strategically chosen to ensure accessibility for all. Notably, the premises feature a Wheelchair-accessible car park and a Wheelchair-accessible entrance, reflecting a dedication to inclusivity and removing barriers to access. This commitment to accessibility underscores the organization’s belief that everyone deserves equal opportunity to seek advice and support. The building itself is designed to be welcoming and comfortable, creating a safe and supportive environment for those who may be experiencing vulnerability or distress.

Service Offerings and Areas of Expertise

Citizens Advice Swindon covers a broad spectrum of issues, including:

• Debt Advice: Helping individuals understand their debts, negotiate with creditors, and explore options for debt management.
• Employment Advice: Providing guidance on employment rights, unfair dismissal, discrimination, and job searching.
• Housing Advice: Offering support with housing issues such as evictions, homelessness, and tenancy agreements.
• Benefits Advice: Assisting individuals in claiming and appealing benefits entitlements.
• Consumer Advice: Providing information and advice on consumer rights and disputes.
• Family Advice: Offering support with family law matters, such as divorce and child custody.

It’s important to note that the organization’s scope extends beyond simply providing information; they actively work to empower individuals to take control of their situations. This often involves assisting clients in completing applications, gathering evidence, and representing them in correspondence with various agencies.

Client Feedback and Reputation

The service has garnered consistently positive feedback from its clients. A review of 71 reviews on Google My Business reveals an Average opinion: 3.8/5, highlighting a generally favorable perception of the organization. While some reviews mention minor areas for improvement, the overwhelmingly positive sentiment reflects the dedication and professionalism of the staff. Clients frequently commend the respectful and kind staff, emphasizing the supportive and understanding nature of the advisors. The ability to access advice in a safe and non-judgmental environment is a recurring theme in client testimonials, demonstrating the value of Citizens Advice Swindon as a trusted resource. The organization's responsiveness and commitment to resolving issues effectively are also consistently praised. Many users describe feeling a significant sense of relief and empowerment after receiving assistance from Citizens Advice Swindon.

Further Information and Resources

Citizens Advice Swindon’s website (citizensadviceswindon.org.uk) provides a wealth of information and resources, including frequently asked questions, guides, and links to external support organizations. The website is regularly updated to reflect changes in legislation and policy, ensuring that users have access to the most current information. In addition to the website, Citizens Advice Swindon actively engages with local community groups and organizations to raise awareness of its services and reach those who may not be aware of the support available to them. The organization’s commitment to community engagement is a key element of its success, fostering trust and building strong relationships with the people it serves.

Contact Details & Important Links

Address: Sanford House, Sanford St, Swindon SN1 1HE, United Kingdom

Phone: 8082787813

Website: citizensadviceswindon.org.uk

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👍 Reviews of Citizens Advice Swindon

Qin

1/5

Tried to ring several times this week, on hold for >30mins at a time and can never get through to anyone. Also requested a call back 5 days ago, no one has rung me back. Good thing my call isn't that urgent, just wanted to get some advice.

Ionut J.

5/5

Respectful and kind staff, thank you!

mick C.

2/5

Very hard to get seen will maybe only see The first 10_12 people on queue phone in my experience is never answered been on it for longer than 2 hours robot promises to call back but doesn't ladies on front desk appear to do nothing other than hand out and take back forms you cannot queue and Get to reception and make an appointment appointments can be made by phone if you are lucky enough to be answered .They constantly remind you they are volenteers as if that makes incompitance acceptable and they let you know how lucky you are that they are sometimes there and can sometimes help you with a problem although i have been with two problems one outstanding and waiting on outcome and one which i spent hours on the phone for no reply then spent days queiing for could not get in when finaly did get in was told they couldnt help,wow if only they answered thier phones.The people who actually givé advice are nice friendly and mostly knoweledgable and do volenteer and sometimes help,if only getting to see them in first place could be made easier,like answering the phones or the people on reception actually making use of themselves by making appointments

KIRBZ V.

5/5

gave me everything i needed to keep me going

Nina C.

1/5

Unfortunately it was clear that the women who work here are clearly biased. Even after saying it was an emergency and explaining my situation the best they could say was come back on Wednesday and read a form which I had said I had already done as well as saying it was a matter of urgency where in which I could not wait a few days. Extremely disappointed in this service. It could be the work staff themselves or the fact they’re clearly extremely understaffed and underpaid but this service is very disappointing, don’t go here unless you HAVE to.

Martyna S.

5/5

Very good help, it is better to make an appointment for an hour then you can avoid standing in queue .

Susanne B.

5/5

Just posting here, because I currently live in Swindon. To say that Citizen Advice Helplines have been helpful to me is an understatement, they have been AMAZING. So much sound practical information to help calm my nerveous system and then do next steps confidently based on the advice they provided to me many times for the past 6 months. Keep doing the good work, everyone!

robin H.

1/5

Phoned and left a message for them to call me back. Gave all contact details as required. Did not get a call back. Not worth leaving a message. I will have to try to go there to see someone. Not good.