CEDR - London

Pippa Graves

Waste of time!

I am deeply disappointed with the outcome of my complaint to CEDR regarding the negligent Homebuyer Survey conducted by surveyors for my property. Despite clear evidence that the surveyors had failed to identify serious issues with the roof windows, the dispute service came back saying that the surveyors did everything correctly and do not need to take any action. This is an unacceptable conclusion.

The dispute service claims that a Condition Rating 2 for the windows was appropriate, but they have completely ignored the fact that the surveyor's report explicitly stated, "the windows do not need replacing." How can they stand by this when we experienced a significant roof leak within six months, requiring over £11,000 to replace all seven roof windows? The leak caused serious structural damage, and the survey should have given the windows a Condition Rating 3, reflecting the urgency and severity of the issue.

By siding with the surveyors and dismissing our concerns, the dispute service has failed to acknowledge the fundamental contradiction: if the windows didn’t need replacing, why did we then need to replace them six months later due to a leak? It seems they are more interested in defending the surveyors than addressing the real issues. Indeed, they clearly do not take complaints seriously as our request timed out once and we had to go through the whole process again.

This has left us with financial stress and no compensation. I would advise against using this service for dispute resolution; however, unfortunately we are not given the option. The system is broken. Their failure to hold the surveyors accountable for their negligence is appalling.

Thomas R.

Complete joke, especially compared to other European conflict resolution agencies.

Insanely slow and bureaucratic process. And the verdict is fixed in favor of the company from the get go.
EU and UK air passenger rights are ignored, the situations interpreted as necessary for an outcome in British Airways' favor.
The customers' arguments are held to the same standard as 300 page documents from a company legal team. I thought this was an arbitration agency, not a court of law? Do I need to hire my own legal team to have a chance?

Absolute waste of time. As a regular customer you don't stand a chance against the blatant corporate favoritism exhibited.

M M

Although it required a lot of time and a bit of back and forth, I was relieved to see the adjudicator effectively upheld EU 261 and my rights as a passenger in my case against BA. If you are in the right and prepare sufficient evidence, at least in my case, it seems effective.

Natalie Godfrey

Like others, I’m utterly dissatisfied by this so-called independent adjudication process. They ruled in favour of the surveyors in our complaint on the basis of FENSA certification which was stated to prove that a window had been correctly installed when said certification doesn’t even state what window has been certified. In addition, the surveyor’s extremely low res photos were taken as proof of lack of visible cracking despite our own high res photos and those of an independent surveyor showing the cracking in question. CEDR is quite clearly in the pocket of the surveyors association and is a complete joke from the pov of holding the industry to account in any meaningful way. What a sham.

Sergei Samanovski

Bias towards larger corporations: CEDR appeared to prioritize the interests of the larger company (Lovell) over the individual consumer.
Disregard for evidence: Despite overwhelming evidence of the issues I faced, CEDR seemed to disregard key facts and evidence.
Unfair decision: The final decision was clearly biased in favor of the larger corporation, ignoring the significant inconvenience and financial loss I suffered.
Complete waste of time!

Munam Malik

Holy is the worst employee at CEDR for the Amazon dispute. Please don't choose Holy. She really doesn't care about your case and will side with Amazon.

Beth

Look on trustpilot reviews and that says all you need to know.
They rushed my case through after the first adjudicator failed to reply. Then when the proposed decision was made and we made recommendations, they were completed misread, misquoted and misunderstood by the adjudicator.
Never came across such a corrupt and bias service. You have to remember that companies pay in for this service, so if they decide in favour of the customer, theyd loose customers if the company decide to go with a different adjudication service.
Absolutely disgusted with the service, and our case was clear cut. The 'surveyor' missed so many faults found in the home after we moved in. The adjudicator still found they were not financially responsible for rectifying those faults.

Maria

CEDR has been very unhelpful throughout this long and tedious process referred on by ICW. They don't really want to help, they just open and shut cases without any real explanation and their system isn't very good. It doesn't allow you to partake in the decision as it says in their website. They can't see the notes made on their own system and then say they won't help because they can't get the information for whatever reason on their side. They don't respond to emails and then say time has run out when it hasn't. Complete waste of time again.