Cairds The Estate Agents Epsom - Epsom

Rohit T.

Highly recommend George Simpson (Cairds) if you’re looking for someone reliable, thoughtful, and efficient!

We had a wonderful experience with George. He was extremely detailed, punctual, kind, and helpful throughout the process. We had a couple of viewings with him, and he managed the schedule so efficiently that he actually saved us 30 minutes to an hour—which made a huge difference.

What stood out most was George’s patience and understanding of our requirements. He took the time to listen carefully, shared his honest opinions about the area, and provided insights tailored to our needs. His approach made us feel confident and well-informed.

On top of all this, George was polite, well-mannered, and knowledgeable—with a friendly, approachable manner that made the entire experience smooth and enjoyable. We truly appreciated his professionalism and the genuine effort he put into helping us.

Sophie V.

We sold our flat with Cairds after trying with two agents prior. We were feeling disheartened before listing with Cairds, but as soon as we signed up we felt instantly at ease! The listing photos were great and they kept in contact with us throughout. Lorraine was amazing and really helped us meet the maximum potential our flat could reach! Thank you all so much for all your help x

Eleonora D.

Unprofessionalism and lack of customer care at its peak.

I rarely leave negative reviews, as I appreciate that oversights can happen, but my experience with Cairds has unfortunately been the most unprofessional and frustrating I have ever had with an estate agency — from the initial viewing to the mishandling of the referencing process.

From the outset, communication was inconsistent and dismissive. Despite expressing strong interest in a property, my calls were ignored, only for a male friend of mine to be able to secure a viewing immediately after calling on my behalf. This lack of basic courtesy was the first of many red flags.

After submitting my offer (which was accepted), I was not informed that the agent handling my case had gone on holiday, nor was I reassigned to another team member. I had to escalate directly to the director to move the process forward. Even then, with a move-in date less than ten days away, Cairds failed to take responsibility for progressing the referencing process. I was left to chase both the agency and the referencing company myself, repeatedly supplying documents while receiving no guidance or updates.

Each time I sought clarity, I was assured “everything was fine” — assurances which proved entirely misleading. Calls and emails went unanswered, yet the same male friend of mine received instant responses when he rang on my behalf.

Ultimately, I was belatedly informed — only after pressing for answers — that the landlords were divorcing and the property would likely be sold. Cairds promised to update me if it returned to the rental market. Days later, it quietly reappeared online with no communication from them.

The entire experience has been marked by poor communication, lack of accountability, and a disregard for transparency or professionalism. I strongly urge Cairds to reflect on how they handle clients, as experiences such as mine erode trust entirely.

Alphix R.

We bought a flat that Cairds had listed, there were some tricky bits along the way in the process but Lorraine French remained calm and helpful throughout. She was particularly helpful as a go-between with us, the vendor and both sets of solicitors. It's easy for an EA to become biased towards either the buying party or the selling, but Lorraine remained impartial and ensured the transaction was completed properly. We also appreciated how pleasant and easy to contact Lorraine was, regardless of how big or small our questions were. Much appreciated 🙂

Lisa K.

Lorraine French and the team at Cairds have been absolutely brilliant with helping us find our new home. Very impressed with the service they provide. Lorraine is very helpful and friendly and a pleasure to speak to on the phone. Thank you for all your kind efforts 🙂

ellie F.

Lorraine was absolutely brilliant from start to finish. She worked so hard to get us into our new home and genuinely went above and beyond to keep everything moving. We always felt like we were in safe hands — she was calm, kind, and totally on it throughout. We’re so grateful for everything she did and honestly couldn’t recommend her more

Peter C.

Although we had bought our 6 bedroom period property in Epsom through a different agent 7 years ago, we had no hesitation in appointing Cairds as our selling agent this time round. Simon Caird and his friendly, hard working and proactive team excelled themselves in identifying several potential buyers at close to the asking terms. In particular, Luke went above and beyond our expectations. He liaised between ourselves, the solicitors and the buyers, demonstrating a high degree of diplomacy, to ensure a successful outcome. We really cannot praise Cairds highly enough.

Claire & David Coskie

Nina M.

This is our second house move in 6 months. I was dreading this one after the last. But we have actually had a fantastic experience this time, with Lorraine as our seller’s agent. She has been consistent and responsive the whole way through, making this process so much less stressful! Very happy to openly recommend her.