British Assessment Bureau - West Malling

Address: 30 Tower View, Kings Hill, West Malling ME19 4UY, United Kingdom.
Phone: 8004047007.
Website: british-assessment.co.uk.
Specialties: Certification agency.
Other points of interest: Onsite services, Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 23 reviews on Google My Business.
Average opinion: 4.3/5.

Location of British Assessment Bureau

The British Assessment Bureau is a well-known certification agency that offers onsite services to its clients. The agency is located at Address: 30 Tower View, Kings Hill, West Malling ME19 4UY, United Kingdom. You can easily contact them via their telephone number Phone: 8004047007. Their website Website: british-assessment.co.uk is informative and user-friendly, providing detailed information about their services and accreditation.

The British Assessment Bureau has specialties in certification, making them a reliable choice for businesses seeking certification services. They offer various certifications, including ISO, BS OHSAS, and BS EN, among others. The agency's onsite services make it easy for businesses to get certified without leaving their premises.

The British Assessment Bureau is wheelchair accessible, with a wheelchair-accessible entrance and parking lot, making it easy for people with disabilities to access their services. The agency has received 23 reviews on Google My Business, with an average opinion of 4.3/5. This high rating is a testament to the agency's commitment to providing high-quality services to its clients.

If you are looking for a reliable and experienced certification agency, the British Assessment Bureau is an excellent choice. Their onsite services, wheelchair accessibility, and high ratings make them a standout in their field. The agency's website provides detailed information about their services and accreditation, making it easy to find what you need.

Reviews of British Assessment Bureau

British Assessment Bureau - West Malling
James Hawkes
5/5

We recently worked with the British Assessment Bureau, and our experience was nothing short of excellent. From start to finish, the process was smooth, and we are thrilled with the positive outcome.

Our auditor, Leanne, was particularly impressive. She was incredibly thorough, demonstrating a deep knowledge and understanding of all the elements involved in the assessment. Her professionalism and attention to detail gave us complete confidence in the process. Leanne's ability to explain complex concepts in a clear and approachable way made the entire experience very positive.

We highly recommend the British Assessment Bureau for their outstanding service and expertise.

British Assessment Bureau - West Malling
caroline0199 sky
2/5

I used a company who were certified by the British Assessment Bureau. They turned out to be cowboys and many customers like me have had quality issues with them.

I complained about this company to BAB. At first they were helpful, but when I experienced further issues they were not interested and have been ignoring my emails, which is rude and disgraceful, especially when they are UKAS credited.

They also did not send me a questionnaire to do a Feefo review, which they are supposed to do within 4 weeks, so I suspect that they probably only send these to satisfied customers, hence how they achieve a 5 star rating.

I have given them 2 stars, but only because they were initially helpful. Based on the last experience they would get zero, but that is not possible on Google.

Update after response:

This is a very true and fair reflection of the services you provide. Certifying companies when you shouldn't have done so, shows poor auditing, which is proven by the fact that you no longer certify them. Ignoring emails is rude and disgraceful, regardless of whether I am a paying customer or not. This review is an honest one about my experience of BAB and is certainly not what I expect from a UKAS accredited company.

The moral of this review is treat everyone with respect and do better audits of your paying customers.

British Assessment Bureau - West Malling
Paul Gibson
5/5

As our business handles our clients' data it was important for us to be accredited with ISO27001 and ISO9001 to give both current and future customers confidence in how their data was being handled. This is why we turned to the British Assessment Bureau to walk us through the certification process and audit our business according to the standard. The process was excellent and explained clearly to us from the outset. We received helpful and encouraging guidance from their consultant who provided support in ensuring our processes and documentation were fit for the job. There is also useful online support provided during the process through their portal. Our 1st year audit was also excellent. The administration staff are also very friendly and helpful. I would have no hesitation in recommending the British Assessment Bureau to anyone looking become certified.

British Assessment Bureau - West Malling
Robert Williams
5/5

We are a small company and have been using British Assessment Bureau for 3 years for ISO 9001. Their Customer Service and support is truly outstanding. They have helped us to adapt to the new 2015 standard and give advice and assistance willingly. Nothing seems to be too much trouble and they have lots of online material which is very helpful.
They are always such a pleasure to deal with and so responsive. I thoroughly recommend them for ISO accreditation services. Audits are pleasurable learning experiences and we have lots of constructive input.
Robert Williams Theale Berkshire

British Assessment Bureau - West Malling
Sapphire Eagle
5/5

I would use British Assessment Bureau again given the opportunity and as my portfolio grows know that they can accommodate small or large enterprises with equal ease. I particularly like the customer liaison team's flexibility when working around schedules that have complex controls, and what a pleasure to speak to them, with a level of customer care second to none. I found the Assessors that worked with us to be versatile, quick to respond and extremely knowledgeable. Aside of the practicality at the time they were engaged I would have loved to join the company as a consultant myself based on what was a first class experience from start to finish. I can without reserve recommend them and in particular suggest calling Gemma, she always brightens the day with her friendly approach-ability and friendly goodwill.

British Assessment Bureau - West Malling
markelliott011
5/5

As an indépendant consultant i have used British Assessment Bureau for 3rd Part Certification for 9001 /14001/and 18001.
I have found them very responsive, and easy to work with. The audits are concise and the follow up support is very good.
I would certainly recommend BAB to others considering using 3rd Party Certification against standards.

British Assessment Bureau - West Malling
abi wilson
5/5

I would highly recommend the British Assessment Bureau to any company wanting to find a professional certification provider. Our auditor Ryan Cox is very knowledgeable and has helped us greatly to improve our processes and procedures. All staff are friendly and easy to deal with and we are very happy with the support they provide.

British Assessment Bureau - West Malling
Kerry Jones
5/5

Inform Communications would highly recommend the British Assessment Bureau to any company wanting to find a professional certification provider. We have found working with the team very easy, informative and responsive. All in all, it has been a pleasure and Inform would definitely recommend working with BAB.

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