Bennett Oakley Solicitors - Burgess Hill

Mandi B.

I would not recommend this company for a house sale/purchase. Communication is very poor, they ignore emails and will only take a phone call if it’s an appointment which isn’t available for days. One response I got was “ I have no idea” Then when I did get a call, she was unable to answer questions and wanted all the questions I had emailed to her in advance of a call, she was unaware it was a house swap!!
I received frantic phone calls the day before completion as they could not find out information that had been emailed to them by my estate agent, also refused to answer emails/calls from my estate agent
Sarah made a stressful situation far worse
Wish I had read the reviews first as this seems a common experience

Jeanette F.

Brilliant service from Jessica Hunt. She is super efficient & always comes back to you quickly when needed. I won’t hesitate to recommend Bennett Oakley Solicitors’s services. Especially Jessica. Thank you for making my move as stress free as possible.

Tia N.

If you want to save yourself and your buyer/seller the stress, do NOT hire Bennett Oakley as your solicitor. And if you ignore my advice and go with them and Sarah is working on your case - run.

I put an offer on my (no chain, vacant) flat on 25th Septenber and it took FIVE months to complete. My seller used this solicitor and 2 months in said she would fire them but it was too late in the process, I imagine if she had then we probably would've finished quicker than we did even by starting all over again.

Sarah took nearly two whole months to answer my solicitors enquiries, and in the meantime would ignore my solicitor & the EA emails and calls for days on end. She went on holiday for 2 weeks in December (before xmas) and nothing moved forward in her absence.

We had two failed completion dates. Sarah pushed us to complete on 31st Jan, but it was HER that we were waiting for as she still hadn't answered the enquiries. It got to the 31st Jan and she went off for the day anyways without updating her assistant or any of us on whether they'd be ready for completion. We were also meant to complete on Feb 14th. Sarah failed to meet this date too, after ignoring us for the whole week leading up to it.

As a FTB, I never imagined it could be so stressful. The hardest part was never knowing if it would be a week or two, or a month or two. Complete lack of transparency from Sarah (she even ignored her own client at times!). It's no surprise that every bad rating on here mentions her by name, but it is a surprise that she's the CEO of the company.

I'd give 0 stars if I could.

Mike H.

Jessica Hunt and her colleague were always very helpful regarding our sale. Most importantly they responded quickly to emails and phone calls.

Nikki A.

As a first time buyer, Charlotte and Jessica helped me through the process with patience and professionalism. Would absolutely recommend B&O for home conveyancing. Thank you!

teresa W.

I found all the staff helpful with precise information. Efficient and courteous at all times. Jessica was very good at problem solving and reassuring in a difficult move. Thank you for making it easier.

Rebecca S.

Every time I have used Bennett Oakley they have been friendly helpful and efficient. During my last house sale Christina did everything promptly. I have so much faith in them that when the estate agents said they hadn’t sent over a document to the other solicitors I was totally confident they would have done. Of course they had days earlier. They even came back promptly to demonstrate that. I would thoroughly recommend them and they are also excellent value for money.

Lucy W.

I think that Bennett Oakley were thorough in their role and made sure that everything was completed to a good standard. I do feel that things could have been explained in more detail for a first time buyer to ensure that I was familiar with the process.