George K.
1/5
Staggeringly incompetent. I phoned them after receiving an email (no idea what it's for) it took 40 minutes for someone to answer.
I was immediately asked for personal details, I gave my name and D.O.B. as I recognise they have to go through data protection. I told them I was happy to give information to identify me but as I had no idea who they were I would require a little information before I could give my address. After lengthy discussion where the girl told me "I understand" in every sentence and "bear with me" while I was put on hold about 4 times. I eventually relented and gave my address, the girl told me the address was wrong, I gave my previous address, it also was wrong. I asked the girl if the address they had was similar to any of my addresses, eventually between some more "bare with me's" and a few "I understands" I managed to establish they had my current address but the postcode was wrong and they couldn't continue the conversation. So I have now given my full name, current address, DOB, volunteered some other information and been told that because the post code is partially incorrect they can take it no further.
Am I being scammed or is there really no other way to go through data protection? (Rhetorical question, of course there is) So if anyone reads this please be aware, I waited 40 minutes on you to answer the call that you asked me to make.
I waited 4 times while put on hold for no apparent reason.
I offered you a solution
I suggested we try and work around the information you had, I even offered my driving licence to authenticate my address post code and DOB.
So here's the thing, I tried, any letters will be ignored, your emails are already blocked, phonecalls should only be made by people with a thick skin.
You had your chance, I tried to help you through your inabilities to do your job, you blew it by being unable to compromise or genuinely search for solutions.
All future correspondence will be ignored
As an added note having read through some of the other reviews I was interested in the response to comments about wait times to answer calls. The person known as "owner" responds by asserting that "regardless of the amount of staff available, it still would not always be possible to service every call during our opening hours" What an astonishingly stupid thing to say, it's an arithmetic question for a five year old.
Update three weeks after initial contact I received a letter from Advantis and immediately phoned them. I have a fairly simple question but one I doubt will be answered on a public forum.
QUESTION: Do Advantis (or any other debt recovery company) have any interest in establishing the validity or legality on any "debts" they pursue?
Advantis are pursuing payment for a Virgin media account that I had. After 18 months of intermittent service due to a fault with their equipment, not to mention the wrongful billing for 18 months and the numerous broken promises from virgin to rectify both issues I walked away before the end of my contract hence the bill.
Companies like Advantis are quite literally the bottom of the food chain, feeding off the residue of another's kill, they don't contribute, they don't create, they are clearly not interested in the legality or morality in a debt they pursue just that they can.
So my advice is this, take me to court or leave me alone, any calls will be treated with indifference, letters go straight in the bin. I will not be paying money to someone who has simply chosen to mop up other people's slop for financial reward
