HM Passport Office, Durham [Appointments only] - Durham

Address: Freeman's Pl, Durham DH1 1SL, United Kingdom.
Phone: 3002220000.
Website: gov.uk
Specialties: Passport office.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Toilet.
Opinions: This company has 592 reviews on Google My Business.
Average opinion: 3.2/5.

📌 Location of HM Passport Office, Durham [Appointments only]

HM Passport Office, Durham [Appointments only] Freeman's Pl, Durham DH1 1SL, United Kingdom

☎️3002220000

⏰ Open Hours of HM Passport Office, Durham [Appointments only]

Monday: 8:30 am–5 pm
Tuesday: 8:30 am–5 pm
Wednesday: 8:30 am–5 pm
Thursday: 8:30 am–5 pm
Friday: 8:30 am–5 pm
Saturday: 8:30 am–3 pm
Sunday: Closed

HM Passport Office, Durham: Your Gateway to International Travel

For individuals seeking to obtain or renew their British passports, the HM Passport Office branch located in Durham presents a dedicated service focused solely on appointments. This office, situated in the heart of Durham, offers a streamlined and efficient process for citizens requiring official travel documents. Itâs important to note that walk-ins are not accepted; all applicants must schedule an appointment in advance to ensure a smooth and timely experience. The Durham office plays a crucial role in facilitating international travel for the United Kingdomâs residents.

Location and Contact Information

The HM Passport Office, Durham is strategically located at Freemanâs Pl, Durham DH1 1SL, United Kingdom. This address provides convenient access for applicants residing in the North East region. To contact the office directly, you can utilize the provided telephone number: 3002220000. For comprehensive information and frequently asked questions, the official gov.uk website serves as an invaluable resource: gov.uk. The website offers detailed instructions on the application process, required documents, and associated fees.

Specialties and Services

The primary specialty of this Passport Office is, understandably, the issuance and renewal of British passports. They handle a wide range of applications, including:

First-time adult passports
Renewals for adults
Child passports
Lost or stolen passport reporting
Replacement passports

The office maintains a meticulous process to ensure the security and validity of all issued passports, adhering to stringent governmental regulations and international standards. They prioritize efficiency and accuracy in handling each application.

Accessibility Features

Recognizing the importance of inclusivity, the HM Passport Office in Durham has implemented several accessibility features to cater to individuals with diverse needs. The premises boast:

Wheelchair-accessible car park: Providing convenient parking for visitors utilizing wheelchairs.
Wheelchair-accessible entrance: Ensuring easy access to the building for individuals with mobility impairments.
Toilet facilities: Accessible toilet facilities are available for all visitors.

These provisions demonstrate a commitment to providing a welcoming and accessible environment for everyone.

Customer Feedback and Reviews

Currently, the HM Passport Office, Durham, has garnered 592 reviews on Google My Business. The average opinion reflects a rating of 3.2 out of 5 stars. While the overall feedback is mixed, highlighting areas for potential improvement regarding wait times and staff responsiveness, the majority of reviewers acknowledge the professionalism and efficiency of the application process itself. Some common themes in the reviews include:

Positive Feedback	Negative Feedback
Efficient processing of applications	Long wait times for appointments
Helpful and courteous staff	Limited communication regarding appointment scheduling
Clear instructions and guidance	Difficulty obtaining appointment slots

It's advisable to book appointments well in advance, particularly during peak travel seasons, to mitigate potential delays. The HM Passport Office continually works to address concerns raised in customer feedback and improve service delivery.

Key Considerations for Applicants

Before scheduling an appointment, prospective applicants should meticulously gather all required documentation. This typically includes:

Proof of identity (e.g., driverâs license, birth certificate)
Proof of British nationality (e.g., citizenship certificate)
Passport photos (meeting specific requirements)
Application form (completed and signed)
Relevant fees (payable at the time of application)

Applicants are strongly encouraged to review the gov.uk website for a complete list of requirements and detailed instructions. Confirmation of the appointment should be retained for future reference. Allow ample time for the application process, considering potential processing times. It's recommended to arrive at the appointment promptly to minimize any potential delays.

Overall Recommendation

The HM Passport Office in Durham represents a reliable and dedicated service for obtaining or renewing British passports. Despite some concerns regarding appointment availability and wait times, the officeâs commitment to security, accuracy, and accessibility makes it a valuable resource for travelers. Planning ahead and utilizing the gov.uk website for preparation are crucial for a seamless experience. The accessibility features further enhance the officeâs suitability for individuals with disabilities.

👍 Reviews of HM Passport Office, Durham [Appointments only]

HM Passport Office, Durham [Appointments only] - Durham

Harjit S.

5/5

LOST PASSPORT READ HERE. on Friday late night I discovered that I lost my passport I tore up the house for 2 days until I figured it’d be better to get a new one as I’m flying on Thursday. I booked an appointment first thing Monday morning. Despite being 2 hours away. Went to the passport office. Had a conversation with the staff checking bags which were great people. There was a younger man. Late teens early 20’s and an older gentleman who were both great help. When I got my number called. The lady at the desk was very helpful I wanted a passport immediately printed out for me. Which they will not do for lost passports. She told me that I can’t get one same day bit of a heartbreak when I found out but she said that she will try to hurry it up best she can. However there is hope. Don’t be alarmed. I’ve woken up today Tuesday morning to a notification that my passport is out for Wednesday morning and I will be flying on Thursday morning. So it has taken me just under 48 hours to get my passport. Buzzing baby off to Sicily ☀️.

BSB

5/5

We Had or passports stolen and came here for the interview and assistance for renewal.
And I must say the lady who dealt with us was an absolute ST✨AR Ursula!(And her colleague)She couldn't of done more to help us. Many virtual 🤗 hugs to her.
Thanks sincerely👏

Thomas R.

5/5

Booked an appointment to renew my passport, 1-week fast tracked. I arrived 5 minutes before my timeslot, place was empty, I was out of there in 3-4 minutes. Great service.

Hoi Y. C.

5/5

My sister's online BNO passport renewal went very well and quickly. She was kept well informed of the passport status and when it would arrive via email, text message and WhatsApp.

What I find useful:
- Possibility to do passport renewal online with a digital
photo (for other European passports you still have to make an appointment at the town hall and bring a non-digital photo)
- Passport photo can be taken yourself with a camera or mobile phone.
- If the photo is not good, they will continue to send you a reminder until you upload a good photo.
- You can reschedule the passport delivery to another date that
is more convenient

Point for improvement:
It might be better if there was a possibility for the following option: when renewing the passport online, have the option to choose not to return the supporting documents and old passport to the applicant.
Reason: In other European countries, you can have the old passport destroyed when collecting the new passport from the town hall.

Gihani S.

5/5

I wanted to say thank you to a lovely young lady with brown hair and glasses who could not have been more helpful and considerate when I needed to replace my passport. Thank you so, so much; I was able to go abroad as planned! 🙂

joyce L.

1/5

I had applied online to renew both my mum and dads BNO passports back last Nov. Within 3 weeks my mums renewal was done perfectly whilst my dad's one was done in error so he was told to return it. Long story short, he returned the passport and 2 weeks later, he received the same wrong passport with corner cut off but WITHOUT his new passport! Some telephone operators were extremely un-knowledgeable as they do not even know what to do?! I was very shocked when one of them sent me to the home office for my dad's BNO renewal!
How could any passport offices fail twice to do such basics procedures of renewal?
Almost 5 months gone by, the issue has still not been solved.
I am their daughter who lives and works in Britain; and my parents are based in Hong Kong. I am their only child so I fly home whenever they need my help.
Now I had a call saying I was told to re-apply his application and make another payment online. What a joke! Today
is the fifth month since I applied for my dads passport. I just hope I won't be charged again because it wasn't my fault. It was the passport office who failed twice to give me the right passport.

Adam P.

5/5

We paid for the super fast service as we were travelling in a couple of days. Got printed quickly. There was an issue with our appointment time as they’d allowed us to book one for 7.50pm, despite them closing at 3pm that day. They told us over the phone to just turn up earlier and it was fine in the end. Very quick. In and out in ten mins with new passport.

Janice E.

5/5

Renewed my passport online. The service was fantastic so fast too. I went online on the Monday and my passport arrived Friday morning. I was contacted every day with an update of progress. Brilliant service other departments etc should take a leaf out of their book. Thank you 😊