Citizens Advice Doncaster Borough (Doncaster Office) - Doncaster

The Citizens Advice Doncaster Borough (Doncaster Office) is a well-known charity located in Doncaster, United Kingdom. This office is committed to providing free, confidential, and independent advice to individuals on various issues, including housing, employment, benefits, and more. With a team of expert advisors, they strive to empower people in the Doncaster Borough to understand their rights and make informed decisions about their lives.

Located at Address: Civic Office, Waterdale, Doncaster DN1 3BU, United Kingdom., the office is accessible by wheelchair and has a designated wheelchair-accessible car park and entrance. Customers can call Phone: 1302243057 for assistance, or visit their Website: cadoncasterborough.org for more information.

Specialties: The Citizens Advice Doncaster Borough specializes in providing expert advice and support on a wide range of issues, including welfare benefits, consumer rights, housing, and debt management. They also offer assistance in dealing with issues related to employment, legal matters, and healthcare.

Other points of interest: The Doncaster office is wheelchair accessible, making it convenient for individuals with mobility issues. The office also has a designated wheelchair-accessible car park and entrance.

Opinions: This company has received 46 reviews on Google My Business, with an average opinion of 1.4/5. Customers have commended the dedication and expertise of the advisors, but some have also expressed concerns about the long waiting times and lack of resources.

👍 Reviews of Citizens Advice Doncaster Borough (Doncaster Office)

Mark A.

1/5

I appreciate you're a charity and you're understaffed and overwhelmed by the call volume. I rang at 9:30 Friday, Monday Tuesday, Thursday and again today Friday. On Monday I was on hold 4 hours and cancelled. Tuesday and Thursday for 2 hours. Today I was on hold till 11:50, and heard someone pick up and the hang up. If you're asked to go and get a referral, the site says they're not taking referrals and to go to a physical location. I strongly recommend going to an office instead and not relying on the phone system. This makes it really difficult to ask about the referral that Manchester citizens advice told me to seek from you.

ANDY

1/5

Don't bother ringing. On hold for 3 and half hours. Went from being number 7 down to number 1 in queue place shuts at 4pm. I later realised I was still in queue waiting to be put through gone 5pm.

Angie N.

1/5

I have just this moment, after waiting patiently for 2 and half hours ..from being number 7, down to hearing a voice respond...hello to my replying hello and then the phone call being ended.
To say how angry and frustrated I feel ....well it's best not written, but fact is I fully understand the waiting times and our queries are life and are serious and now I feel very very upset

Mark H.

2/5

Was on phond 4 hours look at phone bill cost me £50 0n bill to make the call sky told me when phoned up to put phone down before a hour was 18 in que do they realise what it cost to hold. On a. Locale
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Chrissie W.

1/5

Never answer phone too bad if you need urgent answer spent 2 hours twice now...letting us down is an understatement... been on hold for 2 hours and still in alleged queue.. should be ashamed

Ben T.

1/5

Was on the phone for a least 5 hours;In the afternoon I was number 1 in the queue for hours I waited till 5 o clock to find out they shut at 3,was going crazy listening to the same tune I ended up ripping up in anger a document

ady M.

1/5

Shocking on phone phone for a 1 hour 35 mins no phone need help with my disability too

John E.

3/5

Ameded review.
Like every other comment here, almost impossible to get hold of anyone.
Can't get through on the phone, try to use online form which isn't accepting any further submissions.
When I finally managed to get through (almost an hour of being on hold), the staff were helpful and polite, and whilst couldn't help me directly, gave me alternative methods and contacts regarding a dispute.