Alcumus - Cardiff

Dave R.

Friendly and polite staff. But watch out for credit card auto-renewals - once they charge you, they won't refund you even if you didn't want the renewal, so you will just have to wait for another year.

Flora L.

THIS IS A MASSIVE SCAM!!! THEY DO NOTHING FOR YOU BUT ONLY ASK FOR MASSIVE PAYMENTS JUST BECAUSE YOU SIGNED FOR A CONTRACT. They never call or update you on ANYTHING! they promise so much while you have to do all the work by yourself!! All they do is pass you a sample and tell you to deal with it, and pass you to an online porter that they didn't even bother to email me that they had changed! SERIOURSLY DO NOT go for this!!! All that money thrown away for nothing!!! BUT they are really good when it's the time for the payment!! Suddenly they know what emails and calls are!!!

Edward J.

Essentially a kind of racket under the guise of being a health and safety provider.

Increasingly contractors are obliged to sign up for this, and every year they ask for the same documents, when they are sent half the time they don’t acknowledge them and re-request them and it takes up so much time.

We are weeks into getting re approved, with a total lack of urgency from Alcumus.

There is increasingly a growing movement amongst suppliers that I know to petition clients, especially property management companies, to ditch this service.

We already demonstrate strong health and safety and would rather go with a provider like CHAS that isn’t completely incompetent.

Reading other reviews it’s easy to see that this company won’t last.

Peter S.

We have tried for many years to access the portal. They didn't seem to understand this and their reply was always...well we can. So to complete accreditation we had to pay for the assisted package. This year, due to the ongoing issue, they gave us a new ID - it didn't work and we still cannot access the portal. We have now had to pay our safety consultants to complete accreditation for us - as they can access the portal. As we have been unable to complete accreditation for 2 months and as we have had no assistance whatsoever, we asked for a refund of the 'assisted.
We are still awaiting a reply.

Martin H.

Awful company. They work hard to rip money off their customers without any contract and 1 year before any service is delivered. They never pick up the phone and only answer emails when it's about their opportunistic dishonest aims.

Stephen T.

A total shambles we stopped using them never signed a contract and they still invoiced us for a cancellation charge on a non existent contract.there customer service is zero, only contact is once a year to tell you they are auditing.
They try bullying small businesses
I would not recommend these clowns
Rating below zero with me

Reece H.

We have been a SAFEContracor client for a few years now and have always found the service to be excellent. However this year they have introduced a new system where you can get your assessment looked at within 5 days of it being completed for an extra charge. We did not opt for this as we are a small business. We sent our completed information at the end of July. I chased the report on Monday 22/08/2016 only to be told that they are running behind because increased demand and that our assessemnt would not be looked at for at least 6weeks maybe 8. The reason being all upgraded clients get priority, anyone else then gets pushed to the back of the queue. I feel we are being blackmailed into purchasing the priority fast track premium just to get our results back in a reasonable time.

S D.

I have been with them for 4 years. NOT by choice, but customer led request. Their "new improved streamlined system" will not allow my company to even get past the first page. Rang for support...No one available as EVERY MEMBER OF SAFECONTRACTOR IS ON TRAINING TODAY. Emailed for support and they need 48 hours to reply! They gave their customers no warnings of NO SUPPORT on their email they sent, requesting completion the questionnaire. If there was an alternative, I'd use it.