Protected Trust Services - Bournemouth

Moe A.

Working with PTS has been a truly positive experience for our adventure travel agency. Their support is consistently reliable and responsive—emails are answered promptly, and their back-office system continues to improve in both functionality and ease of use. I’ve primarily worked with Veronika and India, whose professionalism, efficiency, and helpful attitude have stood out in every interaction. Communication has always been smooth, friendly, and solution-oriented. We genuinely value the partnership and the ongoing support from the PTS team.

Niranjan M.

Our experience with Protected Trust Services has been exceptional from the outset, thanks largely to the outstanding support we’ve received from Veronika Karwacka, India Mayer, and Paige Rosam.

Together, they’ve made our onboarding process as a new tour operator both smooth and reassuring. Throughout our journey so far, the team has been prompt, efficient, and consistently clear in their communication. Their professionalism, approachability, and willingness to offer guidance whenever needed have been invaluable—always going the extra mile with patience and care.

What truly sets PTS apart is the people behind the service - responsive, human, and genuinely invested in our success.

We’re incredibly grateful to have them as part of our journey and would highly recommend PTS to any travel business looking for reliable, expert support.

Niranjan Manivasagam
Odysseys Travel Limited

Jo T.

Wild About Travel has just recently registered as a member of PTS. We have found the staff to be ever so helpful and efficient and the process to be relatively painless too! India is taking me through the training currently and she has been great. All members of the team I have been working with have been so professional and quick to respond to any questions or requests. I'm looking forward to a mutually beneficial working relationship with PTS.

Graham J.

We are a new member of PTS and so far it’s been a brilliant experience. We have been working with India and she comes across really well — clear, knowledgeable, and approachable. What’s stood out most is how responsive she is whenever we’ve had a follow-up question or needed support by email. She gets back to us quickly and always with helpful insight.

It’s been a great start, and we’re really looking forward to continuing the journey with PTS.

A massive thanks to India!

Matthew L. V.

PTS has always been a great help to me and my small adventure travel agency. An email response is never far away and the 'back office' system is only getting better. Most of my correspondence has been with Lianne and Veronika, both of which have been really helpful on every occasion!

Jo P.

The team at PTS always provide a very quick and efficient service and it is reassuring to know that the group funds for my tour operator business are in safe hands. I would like to specifically mention Veronika Karwacka, who I have now been working with since 2019, as she is very helpful and a real asset to the company.

M&N T.

M&N Travel have been with PTS since we started trading. Membership with them gives us and clients added peace of mind by knowing all funds are paid into a Trust Account. Veronika at PTS deserves particular credit as she is exceptionally helpful
and provides us with assistance on a regular basis - she is an absolute pleasure to deal with.

M&N Travel

James H.

We can’t speak highly enough of the team at Protected Trust Services (PTS). From day one, the support has been outstanding, especially from Caroline Fox, who has gone above and beyond to guide us through every step of the process. Her knowledge, patience, and proactive communication have been invaluable a true credit to the PTS team.

As a growing travel business, having the reassurance of a trusted, transparent, and supportive organisation like PTS behind us has made a world of difference. Their systems are easy to use, and the level of personal care makes you feel like more than just another number.

Thank you for your continued support — we’re proud to be part of the PTS family!

– Explore Escapes