Fusion Motors Limited | Car Finance Specialists | Grays | Essex - Grays

Oluwabukola B.

Over One Month In – Still Loving It!
I bought my car just over a month ago and honestly, I couldn’t be happier. Doug was fantastic from start to finish, he got me a reasonable finance deal that worked with my budget, and the whole process felt smooth and stress-free.

The car has been great, no issues at all. At first, I thought there was a slight drag when changing gears, so I took it to my trusted mechanic. He did a full inspection and confirmed everything was perfect. He explained that since I’d moved from an older petrol Audi to a newer hybrid, the difference in driving feel is completely normal and he was right. After driving it for over a month now, everything seems fine.

The bonus? I got a lifetime MOT with the car, such a huge relief for future maintenance.
Thank you again, Doug! Would definitely recommend this dealership.

Ibrahim K.

I recently purchased a audi . Very professional service and happy to work around me which was an easy purchase. The team were friendly and helpful throughout. Overall uts been a positive experience and i am happy to recommend them for sure . I bought an extended warranty and paint protection with a reasonable price and its all on finance . 🙏🏼

Ashley B.

Where do I start with this company, awful communication! Awful customer care! And selling un-road worthy cars... I bought a ford ranger from here, before we took home they said they would replace the obvious to eye wear and tear on this vehicle.
When we went to pick up, firstly, the car stank of weed and had definitely not been cleaned - this is minor as we could obviously clean it, there was an oil drip on the floor which we questioned, Doug gas lit us into saying they’ve had non stop cars in and out, the car had just been serviced and MOT’d, the vehicle is sound - he is the ‘car expert’ so we trusted him.
We bought and took home to find puddles of oil to be left where ever we parked, the engine light also came on. We took the car to our local garage which Doug said he would pay for the service. Which the garage had found MULITPLE issues with and they said this definitely hadn’t been serviced correctly, if it was even at all serviced, this had been fiddled with and not put back correctly, it had hardly any oil left in and couldn’t hold the oil for long before it leaked out and therefore was actually not fully road safe! One of the tyres were 0.1mm close to be illegal also, even though Doug said he would have 2 tyres replaced before we collected.
We requested a refund which we were told the car would be picked up on the Monday (6days later). We had no contact from Fusion motors at all, so I called MULTIPLE times, to be told I would get a call back MULTIPLE times, I waited hours. When I did finally get the call back, Doug, said if I could bring the car back to the garage I would get a refund straight away! THE VEHICLE WAS NOT SAFE TO DRIVE. Which I explained, he actually kept butting it and would not let me explain my concerns, and implying because I’m a female that I don’t drive vans he said and I quote “You don’t understand vans, you don’t drive vans, the engine lights comes on all the time and people’s still drive them, you can still drive vans when the engine light comes on, you just don’t understand how they work.” Which was not my concern, my concern was the vehicle does not hold oil. And even though we agreed the car to be picked up on the Monday, he then proceeded to say it might be Wednesday. I then argued, I’ve already spent out a full months tax, and insurance to not have use of the vehicle, I wanted it picked up today as agreed - he also said he would also look into giving me compensation for the fact I’ve spent out on tax, insurance, diesel and the health inspection the garage had done.l (which he said would be paid for anyway!) We have received NOTHING! Not even the service from the garage that he said he would cover! - This promising behaviour is extremely unprofessional!

He sent 2 very incompetent people to come and collect the vehicle - As one of the drivers pulled the ford ranger out of my drive, he caught the vehicle on the wall, knocking half of it down. I phoned these people and explained they’ve knocked the wall down and I asked them to come back - he hung up on me the first time and the second time he said he was coming back. They DID NOT return - there for we was unable assess both damage to the car and the wall together!
We have been to and from with this company with what they will do to fix the issues that we are extremely unhappy with but because there was ‘no damage’ to the vehicle they will not compensate the damage being done.
The customer care towards us has been absolutely disgusting. Firstly implying because I’m female and ‘don’t drive vans so I don’t understand them.’ And then secondly implying that I’ve lied about damage being done to my property.
And to top it off. We have not been compensated for the service that Doug said he would pay for our garage to carry out to check the oil leak.
They currently have this ford up for sale for more than we actually paid for it originally.. avoid avoid avoid!
Absolutely disgusting.

Adx C.

Please pay attention to this dealership ( Fusion ) reserved a car, asked everything but yet wasted my time and money on travel (train+uber £150), went after a £16.000 car which was absolutely damaged, mechanical sounded like a £5000 car, the employee or owner from there trying to make me believe, that is how a car should drive and look, is absolutely scam for people trusting their reviews (which maybe fake), imagine how the car was mechanically. Flat tyre, missing front part in bumper, dents, scuffs, paint correction, and lots more( see pics attached)

Craig M.

Doug and his team at Fusion Motors were beyond helpful and very knowledgeable when i came to buy my pick-up truck!
The whole process was smooth and i felt like a valued customer!
I would not hesitate to recommend Fusion Motors and will be my first port of call should i buy another second hand car!

D O.

Really good professional , polite very helpful not pushy. I got fantastic car a really good deal. They have variety of cars just attaching the pic of their showroom from inside. Very much impressed with their stocks as well

Gabriela C.

PLEASE READ!!!!!
DO NOT EVER BUY FROM THIS LIARS!!!

We bought a Mercedes Cla plate 16 last August and it was a big scam!!!
After 3 days of delivering the car started to leak fuel ,we called them and said to bring it to the local garage and we will have the refund for that leak(a very big lia) and then the car started to have a really bad noise on wheels, we get the car back to the dealership to return the car ,we wasn't happy at all about this car and this things happened on the first 2 weeks.
They promised us the car will be fixed and we can keep it.
After that my husband and myself called them every single day for about 2 months and complain that we want to return the car ,but Darren it was saying that we don't have to worry the car will be fixed.
Now the car is showing up "reversing not possible " and "collision prevention assist plus inoperative".
The car stayed in front of house and in 6 months this car made 1000 miles just.
Think twice before go into this dealership, they are LIARS and the cars are a very big SCAM!!!
We had the worst ever experience with this car and it was our most expensive car ever brought!!!

Sai A.

I was looking for a reliable used car on a budget, and Fusion Motor Limited delivered! They had a fantastic selection of well-maintained vehicles at very competitive prices. I felt I got a great deal on my car and it has been running perfectly since. Excellent value and honest dealings.