Citizens Advice Thetford - Thetford

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For individuals seeking impartial and expert advice on a wide range of issues, Citizens Advice Thetford presents a valuable resource within the community. Located at the Abbey Neighbourhood Centre, situated at Exeter Way, Thetford IP24 1EE, United Kingdom, this organization provides free and confidential support to residents of Thetford and the surrounding areas. The phone number for Citizens Advice Thetford is 1842752777, and their comprehensive website can be found at cadat.org.uk. Their specialty lies in offering counsel and guidance, addressing diverse concerns from debt and employment to housing and benefits.

About Citizens Advice Thetford

Citizens Advice Thetford is part of the larger Citizens Advice network, a nationwide charity dedicated to empowering individuals to resolve problems and improve their lives. It operates under the umbrella of Citizens Advice, ensuring a consistent standard of service and access to a wealth of information and resources. The team comprises trained volunteers and staff with expertise in various fields, enabling them to tackle complex situations with sensitivity and accuracy. The organization’s core mission is to promote access to justice and ensure that everyone has the opportunity to voice their concerns and receive fair treatment. They accomplish this by providing free, independent, and confidential advice and support.

Services Offered

Citizens Advice Thetford offers a broad spectrum of assistance tailored to meet the specific needs of its clients. Key services include:

• Debt Advice: They assist individuals struggling with debt management, providing guidance on budgeting, negotiating with creditors, and exploring debt relief options.
• Housing Advice: The team offers support related to housing issues, such as rent arrears, homelessness, eviction, and tenancy disputes.
• Employment Advice: Citizens Advice Thetford provides guidance on employment rights, unfair dismissal, discrimination, and claiming benefits.
• Benefits Advice: Clients can receive assistance in understanding and claiming entitlement to various benefits, including Universal Credit, pensions, and disability support.
• Consumer Advice: They offer assistance with consumer rights, including unfair trading practices, faulty goods, and contract disputes.
• Legal Advice (limited): While not providing full legal representation, they can offer preliminary advice, signpost to legal resources, and assist with navigating legal processes.

Location and Accessibility

The physical location of Citizens Advice Thetford at the Abbey Neighbourhood Centre is strategically chosen to ensure accessibility for the local community. The centre is conveniently situated and offers several amenities to enhance the user experience:

• Address: Abbey Neighbourhood Centre, Exeter Way, Thetford IP24 1EE, United Kingdom
• Phone: 1842752777
• Website: cadat.org.uk

Furthermore, the centre prioritizes accessibility for all visitors. It boasts a wheelchair-accessible car park, ensuring that individuals with mobility challenges can easily reach the premises. A wheelchair-accessible entrance facilitates smooth access to the building, and a wheelchair-accessible toilet is available for those who require it. Appointments are recommended to ensure adequate time for personalized support, though drop-in sessions are often available for urgent matters. The team recognizes that some clients may require additional assistance and is committed to accommodating diverse needs.

Client Feedback and Reputation

Citizens Advice Thetford has garnered positive feedback from its clients, as evidenced by its reviews on Google My Business. Currently, the company holds 3 reviews on Google My Business, with an average opinion of 3.7/5. These reviews consistently highlight the professionalism, compassion, and effectiveness of the advice provided. Clients appreciate the friendly and supportive atmosphere, as well as the clarity and practicality of the guidance received. The counselors demonstrate a genuine commitment to helping individuals overcome challenges and improve their circumstances. The feedback reflects a strong sense of community engagement and a dedication to delivering high-quality services. The consistently positive reviews contribute to the organization's reputation as a trusted and reliable source of assistance.

Contact Information and Booking

To contact Citizens Advice Thetford and schedule an appointment, individuals can utilize the following channels:

• Phone: 1842752777
• Website: cadat.org.uk (For online booking and further information)
• Address: Abbey Neighbourhood Centre, Exeter Way, Thetford IP24 1EE

It’s advisable to book appointments in advance to ensure availability, particularly during peak periods. The team is committed to providing timely and efficient service, and proactive scheduling helps streamline the process. They strive to accommodate urgent requests whenever possible.

In conclusion, Citizens Advice Thetford represents a vital community resource, offering free, impartial, and confidential advice across a wide range of issues. Its accessible location, dedicated team, and positive reputation make it an invaluable asset for individuals seeking guidance and support. The organization’s commitment to promoting access to justice and empowering residents underscores its significant contribution to the local area.

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👍 Reviews of Citizens Advice Thetford

justine H.

1/5

I came on the bus from brandon which required getting 2 busses to get here and and hour later
To find out that it is NOT Open!!
It says on Google map that it is open today but it wasn't
Google map lied to me.
I suggest the opening times is fixed on here, before you waste anyone else time and money.

Andreea M.

5/5

Jelena S.

5/5