Citizens Advice Somerset - Taunton

Citizens Advice Somerset: A Comprehensive Guide

For individuals seeking impartial and expert guidance on a wide array of issues, Citizens Advice Somerset stands as a vital resource within the Somerset community. Established as a charity, this organization provides free, confidential advice and support to help people resolve problems and access the services they need. It’s an invaluable service for residents and businesses alike, offering a lifeline to those navigating complex situations.

Location and Contact Information

Citizens Advice Somerset operates from a strategically located office at Address: St Mary’s House, Magdalene St, Taunton TA1 1SB, United Kingdom. Accessibility is a key priority, and the premises are equipped with a wheelchair-accessible entrance, ensuring that everyone can readily access their services. Individuals can readily reach the organization via telephone at Phone: 8082787842. Furthermore, a wealth of information is available online through their official website: Website: citizensadvicesomerset.org.uk. This website provides detailed information on the services offered, frequently asked questions, and links to relevant external resources.

Specialties and Services

Citizens Advice Somerset boasts a broad range of specializations, consistently adapting to the evolving needs of the Somerset population. Their expertise encompasses several key areas:

• Debt Advice: They offer support and guidance to individuals struggling with debt, helping them understand their options and develop manageable repayment plans.
• Benefits Advice: The organization assists people in navigating the complexities of social security benefits, ensuring they receive the entitlements they’re entitled to.
• Housing Advice: Citizens Advice Somerset provides advice on a range of housing issues, including rent arrears, homelessness, and landlord-tenant disputes.
• Employment Advice: They assist individuals with employment-related challenges, such as unfair dismissal, discrimination, and contract disputes.
• Consumer Advice: The service offers guidance on consumer rights, helping people resolve disputes with businesses and understand their rights when purchasing goods and services.
• Legal Issues: While not providing legal representation, they offer information and guidance on a variety of legal matters.

Citizens Advice Somerset distinguishes itself through its commitment to providing impartial and independent advice, always acting in the best interests of their clients. They adhere to a strict code of ethics, ensuring that all advice is objective and unbiased.

User Feedback and Reputation

The organization has garnered positive feedback from the community, evidenced by its impressive Average opinion: 4.5/5 rating on Google My Business, based on 97 reviews. This reflects the high level of satisfaction experienced by those who have utilized their services. Reviewers consistently praise the organization’s helpfulness, knowledge, and friendly approach. Here’s a summary of common themes emerging from the reviews:

• Knowledgeable Advisors: Many reviewers highlight the expertise and professionalism of the advisors.
• Helpful Solutions: Users frequently report that the advice provided led to positive outcomes in their situations.
• Friendly and Supportive Service: The welcoming and supportive atmosphere is consistently mentioned.
• Accessible Location: The convenient location and wheelchair accessibility are appreciated.

Citizens Advice Somerset proactively encourages feedback and uses it to continuously improve its services and enhance the experience for its clients. They strive to maintain a high standard of service delivery and remain responsive to the evolving needs of the Somerset community.

Additional Points of Interest

Beyond its core advisory services, Citizens Advice Somerset offers several additional points of interest to support its clients:

• Wheelchair-accessible car park: Convenient parking facilities are available for individuals with mobility impairments.
• Volunteer Opportunities: The organization relies heavily on volunteers, and opportunities are available for those wishing to contribute their time and skills.
• Training and Awareness Programs: Citizens Advice Somerset conducts training programs to raise awareness of important issues and empower individuals to seek help when needed.

In conclusion, Citizens Advice Somerset is a highly recommended resource for anyone seeking impartial advice and support within Somerset. Its commitment to accessibility, expertise, and client well-being makes it a valuable asset to the community. Individuals facing challenges related to debt, benefits, housing, employment, or consumer rights can find assistance and guidance at this dedicated charity. The readily available contact details and user-friendly website further enhance its accessibility and convenience for those in need.

👍 Reviews of Citizens Advice Somerset

R J.

2/5

I think they just don't have the funding or resources, went with good intentions to try to get signposted for some help communicating with social services, and I end up with the advisor trying to get me to ring the home treatment team? I mean seriously what is the word coming too? Then after blatantly lying to the receptionist about why he took that action, the manager came and took details from me, she seemed helpful and understanding, she said she will email me in a few days , so I went away feeling a little calmer and positive. however it's been nearly 3 weeks now and I have had no email. Don't see the point of sitting there for this to happen and think it's easier for everybody's mental health if we just allow the system to win because we are just fighting a never ending battle, facing being ignored and being given lip service.

Ian C.

2/5

Well, I have just been put through to the Taunton branch by head office. I waited on the phone listening to the message (35mins)"no one available at the moment you are in a queue" I thought I would look on Google to see if there was an alternative number. And lo and behold Google said the office closed at 1300. This is at 15.00 hrs. Head office said they are open until 16.00 but Google said 13.00

Emzie ?. M.

5/5

Amazingly helpful staff that volunteer to give you really helpful advice and help with a wide range of issues. They a kind and professional bunch. Good to keep them in mind you never know when you might need their help.☆☆☆☆☆☆☆☆☆

Steve L.

5/5

They are on the spot sadly their funding gets dropped each year but if they weren't there for me I probably would either be 6ft under or possibly prison for murder. They deserve any and every praise they get.

Malgorzata S.

5/5

They are amazing!!!! Highly knowledgeable and wise. People from Cab helped me solve problem just with one phone call. I really admire their help. And I am very grateful for all their help. Malgorzata Stojanow

Heather B.

5/5

Brilliant service I wouldnt go anywhere else
They're kind and understanding and knowledgeable they have a world of experience between them . The biggest thing is they do is take that awful stress away . They are definitely my go to people for all advice .

Alison M.

5/5

Very helpful. Member of staff didn't have answers straight away but sought information and got straight back to me.

CRAIGS C. C. M.

2/5

I've asked for help 3 times in 6 years each time I feel like I'm foged off ...I need help with a separation 😪 everytime they just don't seem to want to help much ...Still need the help years later