Emerald Law Solicitors - Liverpool

Jo P.

I was appointed this company from a broker. They were appointed mid December. First week of February we received a form to sign for authority to act on our behalf. Even though we had already been dealing with them. We should have known at this point that it was a red flag given the previous weeks experience with them.

Previous to this, myself and estate agents were trying to contact them by phone. Calls just went to an answer machine, with no return. Responses to emails were days, running to a week asking for information already supplied.

On the occasions when they rang us, we would ask questions to be told they would come back to us. They never did.

I believe what added to the difficulty of dealing with them was we never knew who was responsible their side for what. We were receiving emails from 4 different people. Out of these 4 people, 2 of them didn’t work 5 days a week. This naturally, resulted in a breakdown of communication. The role the 4 people played within the sale of one property and the purchase of another has been very clear from the onset.

My belief is that Emerald Law create barriers to fulfilling the service they advertise. I cannot deem that this is intentional, but that is how it appears to myself.

If I could give zero stars, that would be my rating. I have only given my opinion of the service, or rather lack of, relevant to our particular dealings with them.

Both estate agents and Sales progress companies, so another 4 parties have also commented that they have never experienced anything like this. We can’t all be wrong.

Step with trepidation.

Katy B.

I recently received exceptional service from Sarah Goodwin regarding a data protection breach caused by my local council. It was an extremely sensitive situation and Sarah handled it with such care and attention. I had no idea what to expect and allowed Sarah to lead. She kept me updated consistently and we were successful with our claim. I really hope I'll never be in this situation again, but if I were, I would use emerald law again in a heartbeat. Thank you for helping us when we needed it most.

Jennifer M.

I recently received great service from Joseph O'Brien regarding a workplace accident which ended positively with good compensation. He has been very friendly and kept me in the loop of things all the time. I only give 4 stars cause I was given another solicitor at the start of my claim and have been moved a few times until it landed on Joseph. Overall, excellent service from Emerald Law. Thank you

A D.

Authorised this firm to handle a compensation claim a couple of years ago. Signed all documents. Replied to emails then no contact back..assumed it was just going through as these things can take a while. Chased by email but no reply..contacted a few weeks ago chasing again..lady said would check file and get back to me within 24 hours..now nearly 3 weeks past so chased them again..found out that the 2 people dealing with my case have left company and my case has been closed..no explanation why only apparently I did not sign E documents which I did.
Rude lady on phone saying why haven't I chased sooner and whilst trying to explain that I have and I have screen shots of emails she put phone down in a rude manner because she had no answers.
Called back but she wouldn't pick up..

Georga D.

Joseph O’Brien has been amazing assisting me with my claim and winning me money. He has been very friendly and kept in constant contact, he made sure I knew exactly what I had to do and the conditions of the solicitors. We praised each other on our responsiveness. Overall I have had a great experience with something that could have been increasingly stressful if it wasn’t for Emerald Law.

Sandy A.

Sarah and her team has provided a great service since I brought my GDPR case to them in 2021. They have successfully got the outcome which I was due. Thanks for your great work! I Would happily recommend to anyone.

Laura M.

Company was recommended by a friend to help me get repairs completed in my housing association home.
I was emailed forms to sign, as I was in work I didn't get chance to read it. I returned home to find their rep on my doorstep. He said all I had to do was put my name in the box and that would start my claim. I should have said I'll take time to read it before I signed.
It was only when I got my survey and the details of what compensation they were going to claim that I realised they would take £784 from my compensation (which may be lower than this amount). The £784 is some insurance that I've never heard of or read about, now I'm told that I signed to confirm I'd pay this. Then they take 30% from the remainder of my compensation (if there is anything left).
I've no problem with them taking a fee but at this rate I could owe them!
Be sure to read everything before you sign a thing so you're not duped like I have been.

Steve L.

I have been dealing with Emerald Law for around nine month’s, with my case managers being Dan and then Melissa Cantor. They’ve been amazing, compassionate and have kept me updated during every step of the way. Last week they reached an amazing settlement with the defendants which hit my bank account yesterday. I would highly recommend Emerald Law, cases can take a while to resolve, but by the end, you will not be disappointed and will have a nice healthy bank balance also.

Thank you Dan, thank you Melissa, I am so very grateful for all your help, and should require civil litigation experts in the future, I shall definitely pass the job on to you. It’s been a pleasure working with you and instructing you throughout what was a complex and difficult case, but we won in the end.

Cannot thank you enough, Steve B x