Citizens Advice Northumberland - Cramlington Office - Cramlington

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Citizens Advice Northumberland - Cramlington Office: A Comprehensive Guide

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Citizens Advice Northumberland – Cramlington Office stands as a vital resource within the community, offering free and impartial advice on a wide range of issues. This dedicated service, operating as a charity, is committed to empowering individuals and families across Northumberland to navigate life’s challenges with confidence. The Cramlington office, strategically located at The Community Hub at Forum Way, NE23 6YB, provides accessible support to those in the local area.

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Location and Accessibility

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The office’s address, The Community Hub at, Forum Way, Cramlington NE23 6YB, United Kingdom, ensures it’s easily reachable. It is designed to be a welcoming and convenient space for seeking assistance. Notably, the location boasts wheelchair-accessible car parks and a wheelchair-accessible entrance, demonstrating a strong commitment to inclusivity and ensuring that everyone can access their services with ease. This dedication to accessibility underscores the organization’s values of fairness and equal opportunity. The Community Hub itself provides a supportive environment, further enhancing the overall experience for visitors.

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Contact Information

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Individuals seeking assistance can readily contact the Cramlington office via phone at 8082787944. Furthermore, valuable information and resources are available through their website: citizensadvicenorthumberland.org.uk. This website provides comprehensive details about the services offered, frequently asked questions, and links to relevant external resources.

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Specialties and Services

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Citizens Advice Northumberland – Cramlington Office specializes in providing assistance with a diverse array of issues. Their expertise covers areas such as:

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• Debt and Money Problems: Guidance and support for individuals struggling with financial difficulties, including budgeting advice, debt management strategies, and assistance with accessing benefits.

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• Benefits Advice: Help with understanding and claiming government benefits, such as Universal Credit, Employment Support Allowance, and Pension Credit.

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• Housing Issues: Advice on tenancy agreements, eviction proceedings, homelessness prevention, and accessing housing support.

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• Employment Rights: Information on employment law, unfair dismissal, discrimination, and claiming redundancy pay.

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• Consumer Issues: Assistance with disputes regarding faulty goods, misleading advertising, and unfair contract terms.

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• Family Matters: Guidance on divorce, separation, child custody, and financial arrangements.

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• Legal Issues: Basic legal information and referrals to specialist legal advice services.

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It’s important to note that the service operates on a charity basis, relying on donations and grants to continue providing this invaluable support. The dedication of their staff, particularly individuals like Lisa in Morpeth, who consistently go above and beyond to assist clients, reflects the organization's core values.

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Feedback and Reputation

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The Citizens Advice Northumberland – Cramlington Office has garnered positive feedback from those who have utilized its services. Currently, it boasts 2 reviews on Google My Business, with an average opinion of 5/5. This exceptional rating highlights the high level of satisfaction experienced by clients. While specific comments cannot be directly quoted, the general sentiment points to a consistently helpful, empathetic, and knowledgeable team. The organization’s commitment to providing a welcoming and supportive environment clearly contributes to this positive reputation. The staff are regularly praised for their willingness to assist clients with any concerns they may have, creating a safe and reassuring space for seeking advice. The approachable nature of the advisors is a key factor in the overwhelmingly positive feedback received.

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Additional Information

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Beyond its core services, the Cramlington office operates with a commitment to efficiency and responsiveness. They strive to provide timely and effective advice, ensuring that clients receive the support they need as quickly as possible. The office is staffed by trained volunteers and experienced advisors, all dedicated to upholding the organization’s values of impartiality and confidentiality. The website offers a wealth of resources, including downloadable guides and frequently asked questions, allowing individuals to access information at their convenience. Furthermore, the office actively participates in community outreach programs, raising awareness of its services and connecting with vulnerable individuals.

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👍 Reviews of Citizens Advice Northumberland - Cramlington Office